HR Generalist Employee Relations Office Manager

Melanie Son

Turner, OR ***** 503-***-**** ************@*****.*** www.linkedin.com/in/melanie-son-98a302251 Professional Summary

Dynamic administrative and HR professional with over 10 years of experience in operations management, employee relations, and healthcare administration. Proven track record in improving retention, streamlining processes, and ensuring compliance across HR and administrative functions. Brings fresh perspective and strong commitment to quality and success. Recognized for strong leadership, excellent communication skills, and a proactive approach to problem solving. Known for collaborative approach and commitment to excellence. Adept at aligning daily operations with strategic organizational goals while maintaining a people-first mindset.

Experience

HR GENERALIST RELATIONSHIPS MANAGER CARING FOR OTHERS, LLC JULY 2024 – FEBRUARY 2025

· Promoted from Office Manager with Caring for the Capitol in recognition of leadership and HR capabilities.

· Directed onboarding and training across multiple caregiving sites, improving caregiver retention by 25%.

· Ensured compliance in personnel recordkeeping, audits, and legal documentation.

· Managed Worker’s Compensation and Unemployment claims processes.

· Conducted employee relations investigations and disciplinary processes in alignment with HR policies.

· Collaborated with cross-functional teams to refine HR protocols, enhancing onboarding/offboarding operations.

· Guided caregiver professional development with mentoring and performance feedback. OFFICE MANAGER CARING FOR THE CAPITOL JULY 2023 – JULY 2024

· Promoted to HR Generalist- remote corporate position- due to strong performance and ability to lead HR operations.

· Directly supported Executive Director of branch, to include managing of personal calendar.

· Oversaw daily administrative functions, authorizations, billing issue resolutions, and compliance audits.

· Improved scheduling efficiency by 20% through streamlined assessment coordination.

· Maintained and updated client and caregiver records in multiple databases with high success. FRONT OFFICE REFERRAL SPECIALIST CAPITAL NEUROSURGERY-JULIE YORK, MD MARCH 2012-NOVEMBER 2022

· Led front office operations through clinic merger and integration into specialty group practice.

· Supervised all front office operations, demonstrating strong attention to detail with exceptional patient care.

· Managed scheduling for 7 Neurosurgeons, including personal calendar for Director of Spine Center and streamlined processes of authorizations and specialist referrals.

· Boosted referral and authorization turnaround by more than 50% through improved communication workflows ensuring compliance in high-volume patient care settings. Page 2

Education

HS DIPLOMA MCKAY HIGHSCHOOL SALEM, OREGON

Skills & Abilities

· Supervising & Leadership Experience

· Employee Relations & Conflict Resolution

· Excellent interpersonal and communication skills

· Compliance & Audit Coordination

· Administrative Process Improvement

· HR Operations, Orientations & Onboarding

· Data & HRIS Management

· Scheduling, authorizations & Referral

Management

· ICD-10, ICD-9, CPT Coding

· Training & Development

· Poised under pressure

Tools & Systems

· Microsoft Outlook, Teams, Word, SharePoint

· Excel, Adobe

· NextGen, EPIC

· WellSky, AxisCare, MMIS

· Paylocity, Monday.com

· HRIS & Compliance tools

· Proficient in standard office equipment & multi-line phone systems

Activities and Interests

Harley riding, camping and hiking, reading, comedy

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