Logistics Specialist Customer Service

JOANNE DAMIANO

** ***** **** ******** ** ***** · 781-***-****

Email · *********@*******.***

Skilled Logistics Specialist highly proficient in handling complex customer issues and facilitating positive experiences. Efficiency-driven and organized with a collaborative mentality and dedication to superior customer satisfaction and achievement of business goals. Skilled in coordinating documentation and handling payments. Experienced customer service professional with 8 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Expert knowledge of shipping regulations and standards.

OBJECTIVE: Utilize my extensive knowledge and expertise in logistics coordination to drive superior results for the benefit of both your company and your customers.

EXPERIENCE

06/1983– 5/1988

PACKAGE HANDLER UPS – BROCKTON, MA

06/1988– 6/1991

WIGS BY PAULA – AVON, MA

Line worker

06/1991 – 5/2016

RPM - ACCOUNTS PAYABLE OFFICER – HINGHAM, MA

Executed accurate and timely processing of hundreds of invoices per month

Input all relevant transactions and supervised properly within accounting system

Closely monitored accounts to post timely payments and resolve billing discrepancies

Positively interacted with all partners, employees, and customers using exemplary communication and interpersonal talents

Built strong relationships with vendors to enhance cost offerings and achieve favored customer status

Observed strict confidentiality regulations to maintain data security

06/2016 – CURRENT

HAULISTIC - LOGISTICS SPECIALIST – WHITMAN, MA

Issue timely and accurate responses to both internal and external inquiries

Quote customers for shipments

Track and manage transfer paperwork such as packing lists

Track and manage package transfers such as bills of lading, delivery receipts, packing lists and shipping labels

Coordinate with freight forwarder to provide vendor shipping details and obtain shipping updates

Provide customers with timely status updates for tracked packages

EDUCATION

HIGH SCHOOL DIPLOMA, BROCKTON HIGH SCHOOL

MASSASOIT COLLEGE

Accounting

Liberal Arts

WOMEN’S TECHNICAL INSTITUTE

Computer aided drafting certificate

Contact this candidate