Executive Assistant Customer Service
Resume:
April Willem
Ability to interact professionally and effectively with both internal and external clients on all levels · Great interpersonal skills with skills with a “can-do” work ethic Aurora, CO 80015
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Professional Summary
I am a highly motivated and goal-oriented employee in supporting complex business operations. I am ready and willing to step into any situation that warrants assistance to complete the task. I am a knowledgeable Paralegal with federal and state agencies experience with external and internal facilities liaison with fifteen years of working experience. I am also energetic and courteous person with extensive customer service and work experience.
I am a team player and adapt well to change as well as knowledgeable of office automation software, hardware, administrative and clerical procedures. I am the ideal candidate you are looking for who is an organized self-starter, who is resourceful, collaborative, and decisive. I am in search of a position that has high volume of scheduling, meeting, and travel coordination, as well as liaising with senior leaders throughout the organization, working on special projects, supporting office functionality, and managing the day-to-day workflow. I would like to find a position where every day is different.
Furthermore, I would like to find a role extends beyond that of an executive assistant and encompasses organizational and administrative functions as directed. Authorized to work in the US for any employer
Work Experience
Legal Executive Assistant
Osterman Law Firm-Denver, CO
October 2023 to April 2024
Assisted with client intake. Reviewed and documented clients' financial information. Drafting trusts, wills and other estate planning documents. Preparing and filing probate forms with the court. Managed Attorney's appointment schedule by planning and scheduling appointments, meetings, conferences, or teleconferences. Assist the attorney with the preparation of estate planning documents and funding process for new trust clients. Manage files and maintain accurate records for estate planning clients. Communicate effectively with clients and advise the attorney of progress on estate plans and each client from beginning to completion.
Senior Corporate Paralegal
Jogan Health-Englewood, CO
June 2019 to December 2023
Maintained corporate records and ensured compliance with corporate requirements and governmental authorities. Drafted corporate resolutions/minutes; maintain minute books. Compiles electronic Board books; administers Board Portal. Oversee the SOS and business filings in each state Jogan does business in, currently in Oregon, Nevada, New Jersey and Florida. Monitored compliance with the compliance team and filing requirements. Performed due diligence for SEC filings. Assists with new SEC filings. Assists in preparing proxy statements and D&O questionnaires. Maintained legal files and updated reference materials. Performed research as required. Prepared and compiled expense reports on behalf of the executives. Edited stored and notarized corporate contracts and leases. Legal Assistant
Federal Court of Appeals-Lakewood, CO
October 2018 to October 2019
As a contractor hired for one year, I assisted several OMAH Federal Judges working next to Judge Donachy, Judge Bergen and Judge Meddlesome to process, execute and exhibit Office of Medicare Hearing and Appeals. Caught the team up on back-logged files for hearing and dismissals. Complete a broad variety of administrative tasks for the Federal Judges, including but not limited to; managing an active appointment calendar; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging detailed travel plans, to include itineraries, agendas, scheduling, preparing documents for travel-related meetings, and sometimes reworking meetings or the entire logistics to accommodate the fluid world of travel, while maintaining clear communication with both infernal and external clients.
Paralegal
Riggs Abney Neal Turpen Orbison & Lewis Law Firm
December 2015 to December 2017
Litigation is legal and factual research. Requesting documents from the other party and providing the documents. The discovery process is a major portion of litigation, litigation I spend a large amount engaging in discovery processes.
Common discovery tasks for litigation include drafting discovery requests, drafting discovery responses, speaking with the client to determine what documents are available and creating a system for categorizing and organizing all vital case documents Trial Support Prior to trial litigation, I will assist by helping with depositions and preparing for all pre-trial disclosures. Engage in a variety of support functions during trial such as attending trial, preparing trial exhibits and binders, managing trial documents, assisting witnesses, helping with jury selection, interacting with clients and taking notes during trial.
Executive Assistant to CFO and General Counsel
RK Mechanical/Mission Critical-Denver, CO
2012 to 2015
• Administrative support: Assisting the CFO with administrative tasks, such as managing calendars, preparing correspondence, and scheduling meetings
• Financial tasks: Helping to maintain the organization's financial health by handling transactions, preparing financial statements, and assisting with audits
• Project coordination: Coordinating projects for the CFO and their departments, and ensuring that deadlines are met
• Policy and procedure creation: Helping to create, change, implement, and enforce accounting policies and procedures
• Human resources: Assisting with human resource functions
• Communication: Communicating with internal and external contacts, including Board Trustees
• Overseeing departments: Overseeing departments in the absence of the CFO Education
High school diploma
August 2015 to August 2019
Associate of Arts degree in Business
University of Phoenix AAB - Remote
2004 to 2006
Skills
• Construction
• Office experience
• Bookkeeping
• Litigation
• Construction law
• Microsoft Office
• Microsoft Word
• Communication skills
• Microsoft Outlook
• General counsel
• Microsoft Excel
• Social media management
• Legal Research
• Calendar Management
• Transcription
• Legal Drafting
• Documentation review
• Records management
• Relational databases
• Typing
• Medical records
• Bank reconciliation
• Payroll
• QuickBooks
• Adobe Acrobat
• Microsoft Access
• Windows
• Data collection
• Paralegal
• Procurement
• Analysis skills
• Proofreading
• Proofreading
• Financial Report Writing
• Personal Assistant Experience
• Human Resources
• SQL
• Writing Skills
• Paralegal experience
• Wills, trusts, & estate law
• Legal research
• Financial report writing
• Accounting software
• Bookkeeping
• Accounting
• Research
• Personal assistant experience
• Office management
• QuickBooks
• Calendar management
• Relationship management
• Salesforce
• Adobe Acrobat
• Customer service
• SharePoint
• Windows
• Operating systems
• Relational databases
• Visio
• Human resources
• Schedule management
• Google Docs
• Workday
• Microsoft Access
• Records management
• Conflict management
• Business development
• Google Suite
• Negotiation
• Analysis skills
• Presentation skills
Certifications and Licenses
Certified Notary Public
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