Data Entry Customer Service

TARALYNN “ TARA” SCHMIDT

**** *********** *****, *********, ** 21409 * Cell 410-***-**** * Email: **********@*******.***

SKILLS – Strong Verbal & Written Communication * Detail Oriented & Organization * Interpersonal Communication * Office Equipment operation * Microsoft Office Software Experience * Data Entry * Customer Invoice Computation & Preparation * Money Collection & Credit Card Processing * Multi-Tasker * Accountable * Team Player & Fast Learner!

PROFESSIONAL EXPERIENCE

Complete Chimneys. Pasadena, MD CSR Sept 2023 – Mar 2025

Handled incoming calls

Set technician service appointments

Booked and set job work crew schedules

Processed Credit Card & check payments or set up financing options for customers

Patuxent Companies, Crofton, MD Receptionist / Data Entry May 2022 – May 2023

Handled all incoming calls and directed to the appropriate department

Daily Data Entry of truck delivery work tickets in preparation of customer invoices

Customer invoice mailings and filing

Ordered office supplies

Perry Moving Services, Hanover, MD Move Coordinator/CSR July 2012 – Sept 2021

Managed 20 to 50+ residential customers at any given time and supported sales staff

Input customer information and contracts in multiple software programs

Prepared Estimates of service for the customer and securing signatures on all paperwork

Validated sales representatives contracts of service as accurate and corrected when required

Computed & created customer invoices and collected via credit card processing

Dispatch/logistics responsibilities included driver scheduling and long distance trip planning

Military family relocations nationwide & international shipments

Suddath Relocation Systems of Maryland, Odenton, MD Move Coordinator Aug 2009 – Feb 2012

Primary point of contact for Suddath International department & private residential customers to provide a ‘seamless’ experience throughout the entirety of the move process

Acted as customer advocate by defining pertinent details, identifying individual needs, & stress points while balancing with the company circumstances and core values as a whole

Answered phones and directed to the proper department or handled independently

Scheduled sales rep appointments and/or booked business directly with customers

Upselling services and special programs available to the customer

Proactive problem resolution in the event of immediate (day of move) unforeseen situations

Collaborative company team efforts for each move with branch internal operations department, move crews & billing department

Increased company internal & external customer service scores

Security Storage of Washington, DC: Move Coordinator/CSR Oct 2006 – Aug 2009

Similar duties as described above

Increased Company Customer Service scores from 8.5 to 9.5+ out of 10

Greenmount /Chipman Relocations, Upper Marlboro, MD Move Coordinator Oct 2004 – Oct 2006

Duties as described above

Won Corporate Wide Top Customer Service Award for Spring 2006

The Capital / Maryland Gazette Newspapers, Glen Burnie Admin Assistant Sept 2002 – June 2004

General office duties & back up classified ad phone sales and walk in traffic

Part time assistant to Classified Sales Manager

Advertising data entry into specialized computer applications

Creation/Design of Special promo ads, campaigns & projects

Creative Barter Network, Co-owner/creator 1990 - 1997

Creative Barter Network was an Association of Business Owners and Professionals who traded products and services during a weak economy to promote their business and strengthen their profit margins. CBN acted as a 3rd party financial service. We sold the business in 1997.

Involved in all aspects of turning an idea into reality

Sales/recruitment of Businesses to expand the network

Computer input and preparation of all member monthly statements

Developed and wrote Monthly Member Newsletter to promote business between members

Involved in creation of all CBN advertising and marketing brochures

Responsible for all internal company financial documents for accountant

Prestige Promotions, Co-owner/creator 1984-2002

Producers of Public attended & Private Trade Shows

Sold Exhibit Space, coordinated subcontractors, event scheduling & more

Creative writing of all marketing pieces and advertising with hands-on graphic design

Accountable for all internal company bookkeeping

Education

Parkdale Senior High School: Riverdale, MD / Business Major

University of Maryland: College Park, MD / Theatre / English Major

CONTINUING PROFESSSIONAL DEVELOPMENT

Successively completed ongoing training with each company to learn their unique methods of operation and software as systems evolved and/or changed due to technical advancements.

References

Available upon request

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