Data Entry Set-Up
Resume:
Tracy Kost
Fairborn, OH **324
*******@*****.***
PROFESSIONAL EXPERIENCE
Eico Heating and Air, Jamestown, OH (Hybrid) ~~ January 2020 to Present
Handle all payroll, taxes, new hires, training, HR, 5 businesses, garnishments, benefits, accounting, general ledgers, journal entries, orientations, apprenticeship training class set-up, uniforms, bonuses, collections, wage advances, dispatching, scheduling, year-end, etc.
Speedway Corporate Office, Enon, OH ~~ Payroll Lead / Claims ~~ September 2014 to December 2019
Handled payroll processing, taxes, data entry, claims, adjustments, payment research, set-up payment options for overpayments, A/R, collections, HRIS, off -cycle payment processing, new hire orientations, training and development, leave approvals, ACH files, Fedwires, approve corporate payroll, benefit processing, wage advances, reconciliation reporting, bonus processing, quarterly payment processing, Quarter End, Years End, W2’s, lead processor, garnishments, recruiting, interviewing, corporate banquets, employee reviews, fundraisers, NHR, Handled all aspects of processing updates and reporting for A/P reporting as well.
Digestive Specialists, Springboro, OH ~~ Billing Specialist / Lead Processor ~~ March 2012 to February 2014
Updated patient information to submit to Medicare, CareSource, and Tricare. Handled all rejections from insurance claims, investigated, corrected any mistakes, and resubmitted for payment in timely manner to assure payment. Assured active coverage on individual insurance plan to assure payment for surgical procedures and office visits. Did out of pocket cost estimates for patients, set-up payment plans and collected past due amounts, Handled the A/R calls for broken payment arrangements. Business office manager, billing, scheduling for patients and employees, incentives, A/R, A/P, payroll, collections, ordering, inventory, recruiting, marketing, team leadership.
Cintas, Dayton, OH ~~ A/R Specialist / Manager ~~ July 2010 to September 2011
Handled over two million in b2b collections. Worked with customers and gave choices on payment arrangements in order to keep their services active. Sent collection letters, final attempt letters, and if needed, sent orders to pull all merchandise from our customers. High call volume of over 100 calls per day. High percentage of money collected verses revenue. Made bonuses each month. Had to stay below 6%. This was done every month plus some. Trained other team members to get their locations under as well. Established guides and rules to help teams learn their locations and maintain commissions and dedicated my leadership role to help show it could be attained.
U-Haul, Inc., Beavercreek, OH ~~ General Manager ~~ March 2007 to December 2009
Managed a 358 unit storage facility along with 15 trucks on a daily basis. Acting GM over 2 other stores. Had to handle the payroll, customer complaints, custom3er scheduling, collection calls, audits, P&L, phone system, employee schedules, cash handling, petty cash, retention, daily tour through of facility, delegate responsibility, auction duties, inventory, ordering, MTD and YTD reporting, also did trailers, wiring, hook up, recruiting, scheduling, employee reviews, all of this was handled at 3 locations.
PaySource Inc., Vandalia, OH ~~ Billing Coordinator / Sr. Payroll Specialist /Manager ~~ December 2004 to January 2007
Handled all aspects of billing to over 150 clients on a daily basis. Payroll duties that include over 7500 employees to maintain data base on. Monitored garnishments, FSA and 401(k) deductions. Interviewing, coaching, disciplinary actions, terminations of employees with external clients, employee reviews, payroll, NHR, recruiting, trained customer service classes and administered testing and evaluations as well.
Paychex, Inc., Miamisburg, OH ~~ Senior Payroll Specialist / Office Manager ~~ December 2001 to December 2004
Processed payroll for 180 clients. Handled all aspects of obtaining payroll and tax information and researched tax discrepancies. Ongoing training of new procedures for internal and external clients weekly. Client visits and client retention details taken on as well. Managed own schedule and helped with others. Troubleshooting of system issues and client concerns. Monitored health, 401(k) plans and FSA.
United States Postal Service, Dayton, OH ~~ Remote Encoder ~~ September 2000 to December 2001
Processed 1200 + mail images per hour on CRT. Able to work accurately under pressure in a highly time conscious position. Ability to
gather and analyze information from many different sources to adequately achieves goals and meets deadlines.
General Electric Card Services, Dayton, OH ~~ Call Center Mgr. ~~ Quality Assurance ~~ June 1996 to September 2001
Answered calls regarding the start-up of the Wal-Mart Credit Card. Opened new lines of credit, gave credit increases, helped with billing, dealt tactfully and effectively with difficult customers and assured satisfaction. Handled escalated calls from sales and customer service departments. Quality Assurance and monitored calls giving constructive feedback and tips to assure success on future calls. Created visual aids for myself and my peers for "cheat sheets" earned additional bonuses at the end of the year for my actions, hard work, and dedication in helping roll out a new process in “One Call Resolution”. Employee reviews, recruiting, scheduling, payroll, Q/A, and strong leadership.
Meijer, Inc., Fairborn, OH ~~ Lead Cashier / Service Manager ~~ April 1992 to June 1996
Provided excellent customer service, Trained and supervised a highly organized with attention to detail and ability to service several transactions simultaneously. Hired and trained a highly effective service team which significantly improved response to customer needs. Evaluated personnel, conducted training programs, and established wage incentives, Employee Review and wage increases, Prioritized work schedules and delegated assignments as needed. Processed payroll through Kronos Time Management, ran cash office, front end, shipping and receiving, and auditing, payroll, recruiting, scheduling, benefits, training, billing, Managed a very dedicated effective sales team.
Professional references available upon request.
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