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Social Media Customer Service

Location:
Port Chester, NY
Posted:
May 13, 2025

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Work History

Samantha Sanchez

Resourceful and adaptable professional with over 6 years of experience across customer service, retail operations, and specialty sale in e-commerce platforms, luxury product sales, social media management, and team training. Known for learning quickly, taking initiative, and stepping up to absorb responsibilities in dynamic work environments. Passionate about creating seamless customer experiences and contributing to team success.

Address

Port Chester, NY 10573

Phone

203-***-****

E-mail

Samantha.Sanchez14@gma

il.com

WWW

Bold Profile

Microsoft outlook, word,

and Excel

• Training and mentoring

• Customer retention

• Administrative support

• Social media monitoring

• Fluent in Spanish

Lighting Specialist

Patdo Light Studio, Port Chester, NY

Oversaw social media platforms to showcase

new products, sales events, and industry trends.

Utilized Photoshop skills to integrate light fixtures into client images for enhanced visualization.

Ensured timely acquisition of project materials

through active supplier engagement.

Developed comprehensive bid proposals,

securing contracts with new clients and

expanding business relationships.

Customer Service Representative

Transocean, Port Chester, NY

Delivered customer support across 16

e-commerce platforms, including major retailers

such as Shopify, Amazon, Kohl's, Lowe's, and Etsy.

Streamlined order management by leveraging

SAP for efficient input and invoicing.

Worked in a hybrid role, regularly logging in after hours to complete time-sensitive orders and

maintain high customer satisfaction ratings.

Managed responsibilities to support seamless

departmental operations amidst team reductions.

Maintained precise records to minimize inquiries

and increase retention.

Recognized for accuracy, speed, and problem-

solving in a fast-paced, high-volume order

processing environment.

Barista Shift Supervisor

Nordstrom, Norwalk, CT

Directed efficient management of café activities

with consistent focus on excellent customer

Education

service.

Created a signature drink that became a

customer favorite and contributed to increased

beverage sales.

Trained new baristas to ensure effective

onboarding.

Managed inventory, placed weekly orders, and

kept stockrooms and prep areas organized and

fully supplied.

Cultivated strong relationships with regular

customers, enhancing retention through

personalized service.

Assistant Manager

CFCF Coffee, Greenwich, CT

Managed routine operations to align with

expected performance, quality, and service

levels.

Sustained an orderly, safe, and clean store setting to elevate customer engagement.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records,

increasing accuracy, and reducing

discrepancies.

Associate Of Arts

Norwalk Community College - Norwalk, CT

Google Digital Marketing And

E-commerce : Digital Marketing

Google



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