Social Media Customer Service
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Samantha Sanchez
Resourceful and adaptable professional with over 6 years of experience across customer service, retail operations, and specialty sale in e-commerce platforms, luxury product sales, social media management, and team training. Known for learning quickly, taking initiative, and stepping up to absorb responsibilities in dynamic work environments. Passionate about creating seamless customer experiences and contributing to team success.
Address
Port Chester, NY 10573
Phone
Samantha.Sanchez14@gma
il.com
WWW
Bold Profile
Microsoft outlook, word,
and Excel
•
• Training and mentoring
• Customer retention
• Administrative support
• Social media monitoring
• Fluent in Spanish
Lighting Specialist
Patdo Light Studio, Port Chester, NY
Oversaw social media platforms to showcase
new products, sales events, and industry trends.
•
Utilized Photoshop skills to integrate light fixtures into client images for enhanced visualization.
•
Ensured timely acquisition of project materials
through active supplier engagement.
•
Developed comprehensive bid proposals,
securing contracts with new clients and
expanding business relationships.
•
Customer Service Representative
Transocean, Port Chester, NY
Delivered customer support across 16
e-commerce platforms, including major retailers
such as Shopify, Amazon, Kohl's, Lowe's, and Etsy.
•
Streamlined order management by leveraging
SAP for efficient input and invoicing.
•
Worked in a hybrid role, regularly logging in after hours to complete time-sensitive orders and
maintain high customer satisfaction ratings.
•
Managed responsibilities to support seamless
departmental operations amidst team reductions.
•
Maintained precise records to minimize inquiries
and increase retention.
•
Recognized for accuracy, speed, and problem-
solving in a fast-paced, high-volume order
processing environment.
•
Barista Shift Supervisor
Nordstrom, Norwalk, CT
Directed efficient management of café activities
with consistent focus on excellent customer
•
Education
service.
Created a signature drink that became a
customer favorite and contributed to increased
beverage sales.
•
Trained new baristas to ensure effective
onboarding.
•
Managed inventory, placed weekly orders, and
kept stockrooms and prep areas organized and
fully supplied.
•
Cultivated strong relationships with regular
customers, enhancing retention through
personalized service.
•
Assistant Manager
CFCF Coffee, Greenwich, CT
Managed routine operations to align with
expected performance, quality, and service
levels.
•
Sustained an orderly, safe, and clean store setting to elevate customer engagement.
•
Developed strong working relationships with staff, fostering a positive work environment.
•
Monitored cash intake and deposit records,
increasing accuracy, and reducing
discrepancies.
•
Associate Of Arts
Norwalk Community College - Norwalk, CT
Google Digital Marketing And
E-commerce : Digital Marketing
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