Scrum Master, Project Manager, Senior Project Manager, Program Manager

KEVIN A. SHIRLEY – PMP, CSM

** **** **** ******, ******, CT 06355

860-***-**** (cell)

*******@*****.***

SKILLS SUMMARY

Program Management Executive

Chnge agent implementing new products and process (e.g. CMMI, Filenet and Scrum Master construct. Interface with cross functional teams, senior execs, and key stakeholders while successfully driving large scale programs. Excellent interpersonal and orgamizational skills. Enjoys teamwok in an environment of creativity and challenge.

Strents and Competencies

Change Mgt, team building and leadership, metric management, risk mitigation, governance and compliance

Scrum Tools

Experience with Rally, Jira, and Azure Dev Ops

Engagements

Institute enterprise wide business and tech governance including PMO

Manage 90M finance portfolio for HcR,(Manage key HCR initiatives including covering dependents to age 26 and Summary of Benefits and Coverage which involve onboarding IBM Filenet for storage of SBC’s

PROFESSIONAL EXPERIENCE

Beacon Hill Staffing, Westbrook, CT

Scrum Master / Project Manager, IT Project Manager January 2025-Present

Manage project timeline; negotiate scheduling

As Scrum Master – facilitate team ceremonies and actively work to remover barriers blocking the teams progress

CVS, Hartford, CT February 2021-August 2023

Manager (Project and Release), IT Project Management

• First level point of escalation for assigned scrum team blockers (e.g. dependency and release management, resource balancing, etc)

Work with teams to optimize scrum team planning anpd execution ceremonies. Manage teams to ensure they remain on track with relation to the established project plan (scope, cost, and schedule)

• Act as broker between scrum/project teams and ongoing production support teams as code transitions post deployment

• Disaster Recovery - Active participant in code deployments outside of core hours, most critically if discussion of worst case code backout is initiated to help ensure all solution paths are pursued and appropriate management is pulled in for awareness and to actively participate in decision making process*

• Develop interim process, as appropriate to ensure smooth, uninterrupted transition of new code from the project/scrum team to the appropriate ongoing production support organization

DXC, Norwich, CT January 2020-January 2021

Senior Project Manager

• Manage all aspects of project execution (Kick-off, Requirements, Analysis, Design, Development, Deployment, and Project Close)

• Prepare bi-weekly status reports and maintain project plan

• Matrix manage a team of developers and analysts

• Facilitate project status meetings as required

• Manage issues, risks, escalations, resource constraints, and financials

• Process change controls due to cost or schedule

Albano Systems, Windsor, CT (Contractor) June 2019-September 2019

Mass Mutual, Enfield, CT

Scrum Master / Project Manager

• Scrum Master for the Biznuvo team rule’s-based engine primarily to automate tasks that are performed manually

• Facilitate or participate in all relevant daily/weekly scrum activities (Daily stand-up, Retrospectives, Demos, Refinement, and Planning sessions)

• Assist in organizing and facilitating onsite Process Improvement Planning sessions

• In PM capacity manage issues, risks, escalations, and financials

Apex Sytems, East Hartford, CT (Contractor)

United Health Group, Hartford, CT January 2019-March 2019

Scrum Master

• Scrum Master for UHG’s Employer Portal

• Facilitate or participate in all relevant daily/weekly scrum activities (Daily stand-up,Retrospectives, Demos, Refinement, and Planning sessions)

• Assist in organizing and facilitating onsite Process Improvement Planning sessions

CIGNA, Bloomfield, CT April 2018 – July 2018

Scrum Master

• Scrum Master for project staff

• Facilitate or participate in all relevant daily/weekly scrum activities (Daily stand-up,Retrospectives, Demos, Refinement, and Planning sessions)

• Assist in organizing and facilitating onsite Process Improvement Planning sessions

Health New England, Springfield, MA July 2017 – Nov 2017

Senior Project Manager & Scrum Master

• Scrum Master for Web Portal (Digital Vision) developed in .NET, C++, and Java Script

• Senior Project Manager for two large initiatives:

o Working with CMS on Risk Adjustment and Reinsurance requirements as it pertains to the

Affordable Care Act

o Managing the facilitation of transmitting required data to CMS, as appropriate

o Managing effort to replace Health New England’s provider credentialing system with a more flexible and scalable architecture in support of anticipated future growth

• Apply established project management and/or agile principles, as appropriate, to achieve project goals

Optum & Randstad Technology, Hartford, CT June 2013 – June 2017

Application Project Manager & Scrum Master – Optum Technology

Randstad 6/10/13-4/17/15; Optum 4/20/15-6/17

• From 4/16 to 6/17, in addition to being the ACIS Suite Application Project Manager, I was also the Scrum

Master assigned to this team

o Being one of the initial applications to transition to the Agile methodology, we were committed to being fully Agile by year end for all new development work. This goal was accomplished.

o From the perspective of sizing, I support two teams as Scrum Master; each consisting of approximately twelve direct team members per team.

• Application Project Manager across the following application areas:

o ACIS Suite, Massachusetts Exchange (MA HIX), and Connextions/bConnected

• Provide support for the ACIS application gaining a CMMI Level 3 rating

• Apply project lifecycle methodology and other tools to drive project quality and safeguard that all project deliverables are in compliance with applicable standards and regulations (e.g. SOX, HIPAA, and security)

• Develop, manage, and communicate project risks/issues including facilitating meetings to drive progress and formulate action plans for resolution

• Collect, analyze, and maintain financial forecast information to ensure it is within acceptable limits of the approved demand on a weekly basis for each project

• Mentor new Project Managers to help shorten their learning curve and increase productivity

Wellpoint, North Haven, CT November 2012 – June 2013

SOA Service Release Manager

• Develop milestones for and maintained monthly release calendar

• Work closely with Program Delivery organization to ensure releases are “right sized” and not creating undue risk to delivery of agreed scope. This would include risk assessment of any pending late scope

• Work on continuous process improvement to ensure release processes are executed in the most efficient manner possible

• Ensure all applicable release documentation meets applicable SOX compliance regulations (e.g. approvals, etc)

• Open deployment tickets, maintain tickets, and coordinate change management approval for all assigned releases

• Pre-deploy, coordinate with assigned onshore as well as offshore resources to ensure both teams are in sync for deployment activity

• Main point person to facilitate monthly releases including driving the implementation plan and reporting status to senior management (including escalation as needed as issues arise)

Aetna, Hartford, CT September 2004 – October 2012

Senior Project Manager / Program Manager, Program Delivery

• Ensure Program objectives are met on-time and within budget to achieve maximum business value

• Oversee Program activities, resolve issues, and remove barriers that may hinder project execution

• Manage the Portfolio budget for healthcare reform initiatives, forecast the yearly costs, and collaborate with the Business teams to determine which projects provide the most benefits, while aligning with the Business strategic plan

• Monitor and hold Project Managers accountable for meeting performance metrics

• Develop and maintain overview of all Domain impacted projects and releases to identify interdependencies, and potential delivery risks and issues

• Proactively evaluate Program activities, build contingency plans, and execute corrective action in a timely manner

• Assign Project Managers and Business Analysts to prioritize both the resources and projects to ensure they are in the best position to be successful

• Participate on Process Improvement Teams focused on improving employee satisfaction and skills

• Aetna Process Improvement Team Representative for Program Delivery organization

• Nominated on three occasions for “Silver Excellence Award”; most recently 10/1/2012

Program Manager, Enterprise Release Technical Operations

• Support overall delivery of Major Enterprise Releases with the focus for delivering on-time with agreedscope

• Facilitate enterprise-wide risk assessments to determine if additional items or test activities can be supported and included in the scope of a given release

• Responsible for compiling and analyzing assessment results to make recommendations to mitigate risk and deliver the critical path for Major Releases

• Broker with business, development, and test areas to bring release issues to closure (ie. Late/missing business requirements, reviewing late code drops into the test environment, contingency planning,etc.)

• During major implementations, overall escalation point in crisis situations and communication of overall release status to Senior Management

• Ongoing responsibility for managing all aspects of critical post implementation production problems as well as off-release implementations to closure

CIGNA Healthcare, Bloomfield, CT May 1992 – September 2004

Release Testing Coordinator, Finance & Underwriting Specialist

• Successfully delivered all assigned projects to achieve high performance while staying within the required budget

• Ensure that the Systems/Acceptance and End-to-End testing of each CIGNA Healthcare Release was conducted efficiently with a high level of coordination and communication to gain an understanding of the

critical business functions to be implemented

• Produce the critical Release Timeline template to improve the test planning of CHC applicationteams

• Create the execution plan for E2E Release testing to incorporate validation of both business process and system functionality changes

• Consistently delivered increasingly complex quality results by providing assistance with strategy solutions to testing issues in addition to performing tactical tasks

• Communicate and collaborate with both business and technical partners to develop process improvements for

CIGNA Healthcare’s Integrated Testing

• Identified re-engineering opportunities that resulted in further efficiencies throughout the CIGNA Healthcare testing practice

EDUCATION

Bryant College (now Bryant University) B.S. Degree in Business Administration Major: Economics

Smithfield, RI

Disney College Program Orlando, FL

References provided upon request.

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