System Administrator Microsoft Power

Cora Guerrier

**** ** **** *****, **** Coral, FL 33909

************@*****.*** 239-***-****

Skills & Abilities

Proficient with Microsoft SharePoint.

Proficient with Microsoft Forms.

Proficient with Microsoft Lists.

Proficient with Microsoft Power Automate.

Proficient with Microsoft Power Apps and Power Pages

Proficient with Microsoft Power BI.

Proficient with Microsoft Word – including template and application building skills, mail merge skills.

Proficient with Microsoft Excel – Advanced skill level, including formulas, filtering, data analysis, graph and pivot tables.

Microsoft Outlook – Including shared mailbox organization and categorizing, rules set up.

Proficient in technical writing.

Ability to follow strict protocols and procedures.

Ability to plan, organize, and coordinate work assignments.

Ability to communicate effectively verbally and in writing.

Ability to prepare training material

Attention to detail and accuracy.

Proficient in Epic, a healthcare program.

Proficient in Careport, a case management referral program.

Proficient as a Salesforce System Administrator – including integrations with google drive or Conga for document generation. I am an intermediate level Flow Builder.

Proficient with Acrobat Adobe Professional – fillable form creation and digital signatures.

Proficient with Microsoft Teams – Including Team Channel Development, chat, file organization, and tab integrations.

Proficient with the Google Platform - Google Docs, Google Sheets, Google Forms, Google App Creation, Drive Connect

Proficient with Video Software – Training video creation. Microsoft Stream and Chimp Champ,

Proficient with Remote Meeting Software (Microsoft Teams, Zoom, Google Teams, Go-to-Meeting)

Experienced in System Project Management, currently learning Microsoft Power Planner.

Experience with OneDrive cloud storage

Proficient with Conga Composer (System Administrator)

Proficient with Get-feedback - Surveys (System Administrator)

Proficient with Survey Monkey

Proficient with End User GIS software.

Experienced in Crystal Reports – report building, intermediate level.

Problem Solving

Data Analysis

Critical Thinking

Decision Making

Adaptability

Office Administration

Customer Service

Management Skills – recruitment, performance evaluations, preparing position descriptions, training, communication, pay sheet approval, tracking attendance, report management, and preparing staff meetings.

I am currently in school to be a medical coder, I am seeking a position that will get me closer to the line of work I want to do.

Previously my background was in technology, process tracking, process automation and report analysis for local government and the construction industry, specifically building permits, code enforcement, contractor licensing and administration.

I am also a notary public, which is work I do on the side.

Certificates

Notary Public

Experience

Remote Online Notary

Notary Hub

September 2023. – Present

This is something I do online for passive income, I can work here as little or as much as I want or need to. I notarize documents for individuals and companies remotely.

Consultant

R&R Exteriors

January 2024 – Present

This is a freelance job. I develop the Microsoft 365 Power Platform and Power Automate for the company to track their business processes. I configured their system to auto email their invoices. I create reports from their data to use for promoting the business. I helped develop their website.

Case Management Assistant

Lee Health

November 2024 – May 2025

I assisted in patient discharge planning by sending referrals to post acute care facilities and home health agencies. I delivered DME to patients in the hospital. I was responsible for delivering IMM and other Medicare regulatory forms to patients in the hospital for signature prior to discharge. I worked in Epic to retrieve patient medical records and released medical records to facilities and agencies through the Careport program.

Consultant

Florida Screen and Shutter

September 2023 – November 2024

This position was a freelance job, not a full-time position. I develop the Salesforce Sales Cloud Platform for Florida Screen and Shutter to track their business process. The processes include the generation of proposals, contracts and permit documents for screen enclosures and hurricane protection products. The processes are tracked from the sales lead all the way through installation, job completion and final payment. I have integrated the Salesforce Platform with their Google Platform to manage their document retention in Google Drive.

Operations Manager and Consultant II (2/2022 – 5/2024)

Administrative Assistant (9/2021 – 2/2022)

State Of Florida

Department of Health – Lee County

September 2022 – May 2024

I started with the State of Florida as an administrative assistant, shortly after being hired I was encouraged to apply for a management position. One week in my first management role I was promoted to a second level manager in the Environmental Health Section where I managed a team of 12 clerical staff. While in this role I used the Microsoft Power Platform to transform the way the department processed and reviewed their Onsite Sewage Permit applications. My accomplishments here include the following.

I converted the department from a paper application process to a digital process. I built a solution that utilized SharePoint for document storage and Microsoft Lists to track and assign the applications to the inspectors for review. The processes were Automated with Microsoft Power Automate. Staff utilized Microsoft Forms to submit the applications for review. I was then able to create and provide reports to manage from the data collected in Power BI.

I built an online inspection request portal for their customers utilizing Microsoft Forms, Microsoft Lists and Power Automate. Inspection results were automatically delivered back to their customers by email when the inspectors entered the results into Microsoft Lists.

I created an online customer service website, which allowed the contractors to research the status of their applications and inspections using a Microsoft Power Page.

I built processes to track their Pool Applications in Microsoft Lists and automated the generation of the initial operating permit as well as other documents utilizing a premium Adobe Service Connector in Power Automate.

I built two other smaller processes in Microsoft Lists to track OSTDS Operating Permits and Abandonment Permits. The Abandonment List interfaced with the Permit Review List and the Inspection Scheduling List.

Permit Coordinator

Maronda Homes LLC of Florida

November 2020 – September 2021

This was a fast-paced position, requiring the coordination of approximately 200 single family residence permit applications at any time. I am responsible for ordering building plans, surveys, site plans, and energy calculations for all my jobs then submitting the applications for the building, right of way and septic permits. I also apply for all electrical and utility connections. I request Purchase Orders and checks from our corporate office to pay all my venders and all the local municipalities. All of my work is tracked in an excel spreadsheet and I am responsible for following up with vendors to ensure timely delivery of my orders. All of my permit applications are submitted electronically. I process over 100 emails each day. After permits are issued, I prepare all jobsite folders by printing and plotting all the approved documents.

Operations Analyst

Assistant to the CEO

Customer Experience Manager

HOA Coordinator

Storm Smart

April 2017 – November 2020

Storm Smart is a contractor specializing in roll down hurricane protection. I held three positions at Storm Smart. I received multiple promotions while employed with the company. My last title was operations analyst, but I performed two roles under that title, I was a Salesforce System Administrator, and I was an assistant to the CEO. Previously I managed Storm Smarts customer service department and submitted HOA applications. My accomplishments while at Storm Smart Include the following.

Developed the Salesforce Platform to track the Service Department processes, including appointment scheduling and implementation of the Field Service mobile application which allowed service technicians to interface with the database in the field.

Developed the Salesforce Platform to track cases for the customer service department providing improved customer service and staff accountability.

Developed a Warranty Ticket tracking system using Adobe Professional Forms and One Note. This allowed the manufacturing plant to receive and process paperless orders to remake jobsite materials.

Created new reports and queries to better track their HOA applications in their access database, before they implemented Salesforce.

Improved their payroll process by creating a new tracking method using excel.

Configured auto population of permitting application documents using Salesforce and Conga Automation.

Created customer agreement templates in DocuSign allowing them to be delivered and signed by the customers electronically.

DATABASE SUPPORT TECHNICIAN

PERMIT REPRESENTATIVE

Lee County Board of County Commissioners

Department of Community Development

Permitting Division

August 2006 - April 2017

I worked for the local building department for 11 years holding two different positions. I was promoted from a Permit Technician to a Database Support Technician in my fourth year of employment. In my second role at Lee County, I was responsible for configuring the Department of Community Development's database and creating Crystal reports from the database. I analyzed business processes and then configured the system to track those processes. I helped develop Lee County’s Online Permitting Systems EConnect and ProjectDox.

My accomplishments here include the following:

Creation and implementation of a completely paperless plan review application processes for building construction permit applications. This involved training the public, contractors, and engineers on the electronic submittal of plans. It also involved the development of programs and the training of roughly fifty members of staff on plan review software.

Intense process improvement for Code Enforcement, including auto generation of their notice of violations and other documents and systematic scheduling of their inspections.

Improved tracking of their contractor licensing applications and license issuance.

Development and tracking of processes for multiple departments including Zoning, Planning, Development Services, Environmental Sciences, and Natural Resources.

In my first role at Lee County, I performed building permit application intake. I helped state contractors register their license with Lee County and assisted the public with Code Enforcement complaints and violations.

MEDICAL RECORDS ANALYST

Lee Memorial Health System

Cape Coral Hospital

1999- August 2006

I analyzed medical records to ensure that all Labs results, X-Ray reports and medical reports were inserted into the records accordingly and that the physician's signed and completed the records sufficiently enough for the hospital to bill the insurance company. Performed routine office tasks, emailing, faxing and filing.

Education

Auburn University – Online Course

Medical Billing and Coding

I am currently taking an online course for medical billing and coding with a goal of completing the course by the end of May 2025.

High tech Center North

Medical front office

Associate degree

The school has changed its name, but I studied medical front office, transcribing and medical billing after completing a core administrative assistant course.

Contact this candidate