Claims Specialist
Resume:
E D U C ATION
C O N TACT
P R O F E S S I O N A L S U M M A RY
C A R E E R E X P E R I E N C E
SYDNI I NGRAM
S K I L L S
Bachelor of Arts in Public
Relations & Advertising
High-volume Call Centers
Documentation and Reporting
Verbal and Written Communication
Answering Questions
Event Planning
Account Management
Typing 40 wpm
Quality Assurance
Academic Writing
Business Research
Critical Thinking
Project Management
Content Development
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Norfolk, VA
TECHNICIAN ADVISOR
CUSTOMER SERVICE REPRESENTATIVE
Conduent (Apple) (Remote) (Nov. 2023- Sept. 2024)
European Wax (Apr. 2023 - Nov. 2023)
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions. C E R T I F I C ATION
PROJECT MANAGEMENT 2016
Continuing Education of
San Diego
DEPAUL UNIVERSITY 2013
CLAIMS SPECALIST
GEICO (Sept. 2024- April 2025)
Oversaw and investigated, processed insurance claims filed by policyholders following an accident, gathering necessary information, assessing damages,
communicating with involved parties, and determining the appropriate compensation payout while adhering to company policies and legal regulations, all while providing excellent customer service throughout the claims process. Provided exceptional customer service to Apple customers through phone interactions, addressing inquiries,
troubleshooting technical issues, and providing solutions in a timely and efficient manner.
Utilized comprehensive product knowledge to assist customers with Apple devices, software, and services, including iPhones, iPads, iCloud, and Apple Music. Collaborated with team members and utilize available resources to resolve customer issues, escalating to higher tiers of support when necessary to ensure a positive customer experience.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
W O R K E X P E R I E N C E C O N T .
SYDNI I NGRAM
LIFESTYLES ASSISTANT/ COORDINATOR
Vi at La Jolla Village (August 2011 - August 2019) EXECUTIVE ADMINISTRATIVE ASSISTANT
The G.O.O.D.S Media Group, LLC (May 2014 - May 2017) MARKETING/PR ASSISTANT
AWBC Magazine (July 2012 - Nov. 2020) (Remote)
Developed, produced and delivered projects from proposal right up to delivery. Communicated, maintaining and developing client relationships Managing operational and administrative functions to ensure specific projects are delivered efficiently. Arranged press conferences and events.
Facilitated and designed magazine layouts.
Researched clients, venues, and collect data for upcoming projects and events. Managed all communication with vendors, clients, and supplies. Created press releases of upcoming events.
Assisted in development, delivery, review and evaluation of individual and group activity programs according to resident care needs in consultation with residents’ and/or significant others where appropriate as the Lifestyle Assistant.
Coordinated communication with Lifestyle Director to ensure seamless program delivery. Created and distributed resident newsletter weekly in conjunction with Lifestyle Director. Developed and displayed individual resident lifestyle program in resident informational room. Attended and participated in relevant education, courses, seminars & conferences to maintain knowledge currency and expertise.
Promoted to Lifestyle Coordinator in July of 2017. Participated in annual review of own professional development in consultation with department Director.
Processed vendor invoices, ordered office supplies. Collaborated with staff to ensure resident participation in scheduled events. Promoted and supported harmony and team approach within residential aged care team Attended and participated in residential facility staff meetings. Planned community events onsite and offsite.
Appointed as the point of contact between the executives and internal/external clients.
Directed the tasks of receiving calls, take messages and routing correspondence and steered request and queries appropriately.
Assisted in event planning logistics
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