Systems Administrator Project Management

JOHN S. INGEMAN

McKinney, TX 952-***-**** ********@***.*** linkedin.com/in/john-ingeman

I am a seasoned IT engineer with over 25 years of experience delivering robust solutions for infrastructure management and service deployment across enterprise-level organizations. Adept at managing proactive solution design, development, and implementation within complex environments. Proven track record of success in server administration and engineering, with acute communications skills needed to evangelize technical solutions with diverse, nonspecialist stakeholder groups. Critically analyze and evaluate service enhancements and solutions that mitigate risk and enhance workflow efficiency.

CORE COMPETENCIES

●Information Systems & Engineering

●Infrastructure Management & Disaster Recovery

●Operations Management

●Training, Mentorship, Leadership & Team Building

●Quality Assurance (QA)

●Data Analysis & Financial Reporting

●Project Management

●Process Improvements

●Client / Customer Service & Satisfaction

●Relationship Management

PROFESSIONAL EXPERIENCE

I O Engineer May 2020–May 2025

WellMed Medical Management San Antonio, TX

●Maintain complex network of 2K+ servers across multiple platforms and operating systems, including 200+ physical servers in the environment.

●Led team during PrinterLogic Migration project, which required designing across multiple domains, authoring documentation and training materials on best practices, and leading training for team members for 2K+ printers at 400+ sites.

●Led team during Open Manage Enterprise/HPE OneView project, which required designing buildout, creating processes, verifying update completion and creating documentation on 200+ physical servers across multiple data centers

Server Engineer/Project Manager September 2019–May 2020

BCBS/HCSC (Contracted through Teksystems) Richardson, TX

●Recruited to seamlessly migrate 2700+ servers and ensure top performance levels across 500+ applications

●Integrated with each application owner to determine best path for migration to Windows 2016 from Windows 2008 – Suggested paths were in-place upgrade, decommission or SDD (Solution Design and Delivery)

●Scheduled and updated application owners on each step of the process that is selected for each application

●Track migration progress for each application across multiple SharePoint lists – Created KANBAN to streamline this process

Server Administration Engineer September 2018–September 2019

Alorica (Contracted through Modis) Plano, TX

●Recruited to seamlessly maintain 30+ domains and ensure top performance levels established by Vice President of Architecture.

●Maintain complex network of 4K+ servers across multiple platforms and operating systems, including 500 physical servers in the environment.

●Lead server team during Genesys Migration project, which required designing across multiple domains, authoring documentation and training materials on Azure best practices, and leading training for team members.

●Direct server team operations for server-related needs and train junior members on creation of DHCP scopes and updating DNS entries in DMZ.

Support Escalation Engineer July 2017–September 2017 & February 2018-September 2018

Microsoft (Contracted twice through TekSystems) Irving, TX

●Delivered superior client support for Tier 1 and Tier 2 escalations, successfully resolving 25+ daily tickets through articulate communications and top-flight service to wide range of stakeholder clients, including C-suite leaders.

●Strengthened integrity and delivery of technical solutions to clients through application of trace analysis and debugging skills, source code, and proprietary tools.

●Directed resolution of calendar bug for CIO, working with VIP client to translate bug analysis, diagnostic test, and pathway to solution. Authored documentation of bug and resolution for distribution to CIO’s team.

●Recruited as technical point of contact to maintain positive relationships with partners, vendors, and other cooperative companies.

Systems Administrator September 2017–February 2018

Kubota Tractor Corporation (Contracted through Modis) Grapevine, TX

●Supported migration of 3K+ end users, including executive leadership and CEO, to new domain, interfacing with each business unit to determine optimal downtimes, authoring documentation and training materials, and training team members.

●Engaged as technical lead on Handheld Device Upgrade project to transfer 750 devices to new wireless network. Created new software packages to be installed and trained team members on installation and verification processes.

●Managed VEEAM backups, WSUS, VMware vSphere 6.0 for domain of 100+ servers.

Systems Administrator November 2015–April 2017

Fairway Independent Mortgage Corporation Carrollton, TX

●Engaged as FTE after initial consultant contract to support 600+ servers in mixed environment, facilitating comprehensive daily tasks including Active Directory, DHCP, DNS, and Group Policy.

●Strengthened backup operations for 150 servers in 24/7 environment, collaborating with cross-functional business units to determine when their servers could be backed up and evangelize importance of critical, high-level initiative.

●Optimized implementation of monthly patches by creating new workflow that identified and resolved issues before rollout on production servers.

EDUCATION

Master of Business Administration (MBA) 2009

University of Phoenix Phoenix, AZ

Bachelor of Science in Information Technology 2007 University of Phoenix Phoenix, AZ

TECHNICAL SKILLS

DNS WSUS Veritas Backup Exec Active Directory Microsoft Office Suite Windows OS (95 to Current) Veritas NetBackup BIGIP IIS DHCP VMWare vCenter Exchange Windows NT Server VMware ESXi iDrac Raritan KVM Powershell VEEAM Backup Dell Open Manage Enterprise HPE OneView Ricoh Streamline NX Vasion PrinterLogic Putty VMWare HorizonView FireEye Tanium What’s Up Gold Citrix RSA Delinea Secret Server Trend Micro Change Auditor ServiceNow

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