Customer Support Project Management

JOSEPH A. BARRY

San Antonio, TX ● 210-***-**** ● *********@*****.***

Director of Customer Support

Extensive Operational and management experience includes senior management roles with Fortune 500 companies as well as executive management roles in smaller, privately held companies. Considerable success with building motivated teams, developing business, increasing productivity and company growth. Key skills include: Project Management, Agile Development, Business Relations

Account Management Employee Mentoring / Coaching Customer / Client Partnering

Budgeting Leadership Assessment Championing Policies

Conflict Resolution Safety Implementation Leadership Development

Financial Forecasting New Hire Trainer Payroll Manager

Negotiator Risk Manager Confident Communicator

Career Highlights

Increased Productivity – Identified project shortfalls, coached, and mentored 330+ employees to increase job knowledge. Increased quality of work and company profits by 18%.

Implemented new market campaign – Marketed new business development initiatives to reveal emerging opportunities for developing relationships, Increased company entrepreneurial market for a 33% gain.

Continual Company Improvement - Implemented “incentives to work” for 5500 employees’ company wide. Identified monthly top performers based on operations, safety, and performance, reinforced company growth.

Professional Experience

Strategic Technology Institute, Randolph AFB, TX (11-2022 – Present)

Job Description: HQ Air Education and Training Command (AETC) Air Force Requirements Manager, Budgets, training asset manager, Chief Manager for contract negotiations, liaison for client success team, internal marketing, compliance risk manager capable of designing programs with little or no risk to the enterprise.

Implemented $52M contract for Air Force and DoD programs worldwide – Instituted new training technique for DoD platform – Effectively enacted Return on Investment savings of $12M annually.

Built effective communication between Joint Chiefs of Staff – Enacted DoD policy to fund and manage programs laterally amongst all services for outyears.

Generated Training Track Pathways to effectively employ service members to accelerate career disciplines – Distributed 100K license for analysis – Feedback shaped current learning feed.

Clear Energy, Pleasanton, TX (07/2019 – 11/2022)

Director / Chief Operating Officer

Job Description: Director of operations leads project management, budgets, payroll, interviews new potential employees, directs all training requirements, ensures Government and State compliance, maximizes financial performance, internal affairs, partners with clients, and negotiates contracts. Ensures communication with Chief Executive Officer and executive staff for compliance with goals, leadership responsibilities and vision.

Generated $40K in company construction revenue by motivating staff on effective performance management and leadership development strategies for business operations.

Implemented $12K new outreach program for business development and post-delivery follow up sales management procedures. Return gains exceeding 12% goal in 6 months.

Developed safety leadership program in compliance with OSHA standards that reduced incidents by 80% annually. Goal setting campaign of 2 million man-hours without incident achieved.

Developed 8-hour company on-boarding program, ensured HR directives established, presented to 150+.

Evaluated and analyzed construction data for client policies, ensured leadership compliance with regulation changes. Solidified customer relations by adhering to OSHA and DOT strict guidance.

Strike LLC, Dilley, TX (04/2013-06/2019)

Manager of Construction Operations

Job Description: Operations Manager leads budgeting, financial forecasting, planning, scheduling, safety implementation and presentation skills. Oversees business acumen planning, policy reviews, and new hire training.

Increased operational productivity by 22% while simultaneously reducing internal head count by 10%.

Instructed over 300+ employees on leadership performance management practices.

Developed operational standard to effectively control annual $400K budget, established business platform.

Directed inventory, ordered new equipment for effectiveness on maintenance events needed in the region.

Environmental Behavior Based Safety Representative, effectively enacted “Target Zero” campaign, reduced incidents to zero lost time.

Science Applications International Corporation (SAIC), Colorado Springs, CO (08/2012-03/2013)

Operations Analyst Facilities

Job Description: Operations lead analytical military facility support, provides visibility into performance trends, strategic planning. Analyst provides lifecycle logistics, client partnering, internal affairs, and provide informed actionable recommendations for corrective actions via presentation skills.

Internally developed and implemented $50M Facilities management initiative, improved space planning for new requirements, Made improved funding cycle support for lifecycle logistics outyears.

Enhanced facilities support for HQ missions by streamlining mobility packages, reduced shipping delays, and improved endurance for longer sustainability for deployments.

Increased capability adding 400-line transmissions to Comm Focal Point (CFP) facility, resulted in coded security procedures for Cyber Warfare Center – Impacted new facility for Cyber Warfare Center.

United States Air Force (07/1986-08/2012) Retired.

Section Chief, A4/7 HQ Air Force Space Command, Peterson AFB, CO

Senior plans and program manager for all MAJCOM facility assets, worldwide weapon system worth $140B. Security IT specialist Net Defense. Data Facilities lead, dedicated to 32 major construction developments.

Senior Logistical Sustainment Acquisition Manager, HQ Air Force Space Command responsible for annual strategic needs averaging $800K – Increased utility support over 9 AF bases under command.

Life Cycle Support technician, responsible for 23 Weapons system configurations and Program Objective Memorandum POM initiatives for annual budget.

Contract Officer Representative (COR), responsible for writing and implementing Statement of Work SOW for $17M MILCON project, completed 2 months before estimated.

Supervisor for 180 personnel, responsible for Construction Management Team (CMT), ensured project management followed compliance, established, and maintained Civil Engineer work order system.

Education

Master of Business Administration (MBA) University of Phoenix (9 credits to completion)

Bachelor of Science, Business Management, University of Phoenix

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