Customer Care In-Home

SUSAN M. KNIGHT

Phone: 480-***-****

E-mail: *****.********@*******.***

PROFESSIONAL SUMMARY

Skilled communicator able to listen and provide customer care.

Professional who achieves satisfaction through careful listening, patience, and interpersonal skills on the phone or in person to complete tasks at hand.

PROFESSIONAL EXPERIENCE

AllWays Caring, Sun City, Arizona October 2023-present

Homecare Administrator

Serving clients in-home with various duties from meal preparation, housecleaning, laundry, bathing and dressing, errands, Dr. appointments, activities and exercises.

Scottsdale Shadows, Scottsdale, Arizona May 2023-September 2023

Administrative

Assisted with 838 HOA monthly payments and updating in excel.

Managed HOA title demand request processes from beginning to end.

Updating systems with new owner information.

Managed 25 new bar codes for vehicle registration and deletions in the system monthly.

Handled 20 Move/In/Move/Outs with residential paperwork monthly.

Helped 15 new tenants complete lease agreement registrations monthly.

Sent out 7 HOA Association Board Members 7 reports monthly.

Processed 10 new key fob requests and payments with the Associations.

A New Leaf, Mesa, Arizona August 2022-May 2023

Administrative

Helped on average 50 people weekly to complete utility/rental assistance paperwork.

Supplied resources for food, clothing, housing and shelter, health and wellbeing care and counseling, legal resources, tax services, financial resources, education, workforce development, entrepreneurial programs, educational financial savings programs, senior classes, diaper service, 20 weekly food bags and 10 daily snack bags, 5 daily hygiene bags, blankets and gas cards.

Hunter Contracting Co., Gilbert, Arizona July 2022-August 2022

Administrative

Managed the Certificate of Insurance system of 100 projects. Contacting insurance companies and brokers to request updated copies for contracted projects in process.

Southwest Kidney Institute, Mesa, Arizona December 2021-June 2022

Scheduler

Responsible for 100+ incoming patient calls daily, averaging 10 minutes per call.

Scheduling 25-30 patients within a 40-patient clinic facility.

Entering 5 new patient registrations on average daily takes 20-30 minutes per call.

Helping patients with referrals, lab requests, medical assistant notes to doctors, paging doctors with patient notes to the hospitals and medical records transfer requests.

Acumen, Mesa, Arizona January 2021-December 2021

Accounts Receivable Specialist

Data entry reconciliation of on average 5 Medicare healthcare billing claims daily.

Arizona Builders Alliance, Tempe, Arizona January 2017-January 2021

Administrative

Managed front office, greeted all incoming people, answered all phone calls and managed the mail.

Posting of all incoming checks and monthly accounting ledger.

Managed office inventory

Handled on average of 30 collation of packets for on average 20-member education classes per month.

Creating training manuals and printing for 5 certified training programs semi-annually.

Coordinated mass marketing membership mailings for 465 members.

Set up and clean up onsite and offsite on average of 20-member education classes per month.

Set up at 4 quarterly offsite events yearly and helped with registration for 465 members and guests.

Managed 3 marketing contact databases with membership information.

Cleaning, reconciling consolidating and purging, and boxing all areas of the business which results in changes and move based on ongoing project reconciliation and the ongoing changing needs to fit the business model.

Flexible for all special projects needed.

Nuverra Environmental Solutions, Scottsdale, Arizona July 2015-July 2018

Administrative

Managed front office, greeted all incoming people, answered all phone calls, and managed the mail.

Maintained and reconciled Accounting, Legal and Fleet Excel databases.

Assembled monthly metrics books for Corporate and Board Meetings.

Inventoried and ordered all office supplies.

Daily reconciliation of internal audit customer service projects brings unreconciled truth into compliance between three people, which resulted in a model automated script to be able to reconcile the unreconciled truths.

Bureau Veritas, Phoenix, Arizona January 2015-June 2015

Permit Technician

Assisted management with opening a Phoenix location to be able to review plans for the City of Houston.

Helped with the initial office set up of the office furniture, computers, applications, training, phone systems, corporate network, and shipping logistics.

Responsible for setting up office process to be able to check in on average of 10 daily plans, allocating plans to plan reviewers, documenting plans in 3 systems, packaging plans and shipping them out.

Monitored office supply inventory and ordering.

Grand Canyon University, Phoenix, Arizona July 2013-October 2014

Enrollment Counselor

Enroll students into the College of Education’s online bachelor’s and master’s Degree programs.

Service 3-5 new students monthly to increase retention.

Interview students to help them find their passion and purpose.

Guide students through application and financial aid process.

Introducing students to the online platform.

Motivate them to succeed and coach them on developing good study habits.

Provide follow-up to address issues and keep students on track to ensure ongoing program satisfaction.

Consistent 95% retention rate of students enrolled and mentored.

Education

Bachelor of Arts-University of St. Thomas; St. Paul, Minnesota

Business Administration with a concentration in Marketing and Management.

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