Administrative Assistant Customer Service
Resume:
TANISHA L. SMART
**** ********* *******, ************, ** 30134 470-***-**** 1222shinesmart0126@gmail PROFESSIONAL PROFILE
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Academic Honors Recognition / Honor Roll.
Work history includes cross-functional management, pharmacy, and customer service experience.
Experience with Microsoft Word, Excel, PowerPoint, and Outlook. KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology
Electronic Health Records EHR / EMR Greenway Computer Information Systems Medical Transcription Office Accounting MS Office / MS Word Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management CERTIFICATIONS
Working towards Medical Administrative Assistant Certification (CMAA) EDUCATION
Ultimate Medical Academy Health Sciences – Medical Administrative Assistant / Associate of Science Degree, 2016 Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2015 Apollo Career Center Dayton School of Medical Massage, 2014 PROFESSIONAL EXPERIENCE
Whole Health Dentistry – Lima, OH 11/2016 – 04/2017 Office Manager
Obtain and enter patient demographics and insurance information using Dentrix software.
Enter medical and dental codes, verify insurance coverage, and adjust and reimbursements to patient accounts.
Transcribe dictations and doctors notes to produce medical records.
Process and post payments, and balance and reconcile day sheet.
Schedule appointments, answer phones, and fax, file, and scan patient information. Walmart Pharmacy – Lima, OH 03/2016 – 02/2017
Pharmacy Technician
Receive and fill prescription requests for patients.
Count, pour measure, mix and weigh medications, select proper container and create prescription labels.
Manage cash register, prepare insurance claim forms, maintain patient profiles, answer phones and take inventory of over-the-counter medications.
McDonald’s – Lima, OH 06/1999 – 02/2016
Manager / Customer Service
Resolved customer complaints or answered customers' questions regarding policies and procedures.
Provided employees with guidance in handling problems or in resolving escalated complaints.
Discussed job performance problems with employees to find solutions to causes and issues.
Trained or instructed employees in job duties or company policies or arranged for training to be provided.
Evaluated employees' job performance and conformance to regulations and appropriate personnel action.
Reviewed records or reports pertaining to activities such as production, payroll, or shipping.
Contact this candidate