Customer Service Corpus Christi
Resume:
ARIEL
LOUIS
************@*****.***
Corpus Christi, TX 78411
Motivated customer service supervisor with a proven track record at Alorica, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and collaboration across departments. Skilled in call center operations and training, fostering a positive work environment that drives team performance and morale.
PROFESSIONAL SUMMARY
SKILLS
• Problem-solving
• Time management
• Customer service
• Multitasking and organization
• Team building and leadership
• Training and mentoring
• Call center operations
• One call resolution
Del Mar College
Corpus Christi, TX • 08/2011
No Degree: Dental Hygienist
West Oso High School
754 Flato Rd, Corpus Christi, Tx
78405 • 06/2011
High School Diploma
EDUCATION
Alorica - Customer Service Supervisor
330 Opportunity Dr, Corpus Christi, TX 78405 • 11/2021 - Current Direct Boss: Ernie Cano Tel:361-***-****
Panda Express Restaurant - Person in Charge
6153 Saratoga Blvd, Corpus Christi, TX 78414 • 10/2019 - 11/2021 General manager: Brandol Guerrero Tel: 361-***-**** CiCis Pizza - Assistant Manager
1502 Airline Rd, Corpus Christi, TX 78412 • 01/2018 - 10/2019 General manager: Rodrigo Garcia and Asleigh Blackerby Tel: 361-***-****
Wendy's Restaurant - Assistant Manager
5934 S Padre Island Dr, Corpus Christi, TX 78412 • 05/2017 - 02/2018 WORK HISTORY
Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
•
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
•
Taking information calls, providing assistance to patient care advocate employees through day-to-day work on complex problems.
•
Taking escalated calls and successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
•
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
•
• Handled customer complaints, resolved issues,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
•
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
•
Counted draws down at the end of the night after checking each employee out for the day.
•
Supervised day-to-day operations to meet performance, quality and service expectations.
•
Wendy's was a company focused on sales and labor percentage. Fast friendly service,with a smile.
•
General manager Sandra Martinez Tel: 361-***-****
CiCis Pizza - Assistant Manager
4918 Ayers St Ste 120 Corpus Christi, 78415 • 10/2013 - 12/2016 General manager: Rodrigo Garcia and Asleigh Blackerby Tel:361-***-****
Maintained a clean, safe, and organized store environment to enhance the customer experience.
•
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
•
• Offered hands-on assistance to customers, assessing needs. Daily responsibilities for assistant managers at Cici's pizza. Buffet management, Temperature checks, Guest presentation, Friendliness
,and cleanliness.
•
Managed inventory levels to minimize stockouts while reducing overhead costs.
•
Counting down each employees drawer, to ensure the teal is the correct amount daily.
•
Contact this candidate