Customer Service Inventory Management

Dana Fumanti

Wyoming, PA ***** ******@*****.*** 570-***-****

Authorized to work in the US for any employer

Professional Summary

Dedicated and customer-focused professional with over 4 years of experience in customer service and retail roles. Skilled in effectively addressing client needs, problem-solving, and ensuring customer satisfaction. Strong communication abilities, attention to detail, and a commitment to maintaining a positive and welcoming environment. Key Skills

• Customer Service & Support

• Communication & Interpersonal Skills

• Problem-Solving & Conflict Resolution

• Cash Handling & Point-of-Sale (POS)

• Multitasking & Time Management

• Store Maintenance & Inventory Management

• Proficient in Remote Communication & Call Management Professional Experience

Remote Phone Operator

Gold Cross Answering Service - Chippewa Falls, WI October 2016 – March 2020

• Provided exceptional customer service by answering inbound calls promptly and courteously.

• Directed clients to appropriate on-call personnel and emergency services with precision.

• Maintained professionalism while managing high-call volumes in a remote setting. Cashier

Walmart Supercenter - Pittston, PA May 2016 – August 2016

• Operated cash registers efficiently, managing daily transactions with accuracy.

• Delivered excellent customer service by assisting and greeting shoppers.

• Maintained cleanliness and organization in the work area. Cashier/Sales Associate

Turkey Hill Minit Market - Exeter, PA August 2015 – February 2016

• Assisted customers with purchases and ensured a positive shopping experience.

• Managed store maintenance, stocked shelves, and prepared fresh coffee.

• Balanced multiple tasks, including cash handling and store upkeep. Education

Associate in Medical Billing & Coding Fortis Online - Centerville, OH (April 2013 – February 2015)

Associate’s Degree in Graphic Web Design New Horizons - Pittston, PA (April 2008 – April 2009)

GED Wyoming Area Sec Center - Exeter, PA

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