Human Resources Healthcare Administrator

Healthcare Administrator

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record and a knack for leading people in the right direction. Experience well over 10 years. Outstanding organizational and problem-solving skills. Highly collaborative with a knack for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals.

Possesses verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills and always giving them the nudge in the right direction to go the extra mile and helped in achieving what seemed difficult, with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through innate problem-solving skills and never say never attitude.

Skill Areas: Hands-on Leadership & Supervision Staff Training & Development sProject Development, Implementation & Management Contract Negotiation Human Resources Management Vendor & Patient Relations Providers Credentialing Proficient in MS Office Suite, Medisoft, Medinotes, Allscripts, Emd’s, Epic, Athena, Quicken, QuickBooks, Bill.com, Kronos, Run Powered by ADP, Adobe Acrobat Professional, Knowledge of Article 28 regulations and guidelines.

Professional Experience

Princeton & Rutgers Neurology, P.A., NJ (2022 – Present)

Practice Administrator

An assertive professional with comprehensive health care administration experience including process/system improvement, training and development, revenue cycle management, credentialing, payroll and staffing issues, procedure and policy formulation, patient and vendor relations.

Overall responsibility for the clinical and administrative day-to-day operations of the sites, including evening and weekend coverage; plan, organize, direct, supervise and coordinate the functions, programs and activities of the three Practice Sites in accordance with the objectives of Leadership.

Coordinate orientation of newly hired staff and ongoing training and education of current staff.

Select, hire and supervise clinical and administrative staff in area of responsibility; initiate disciplinary action including terminations.

Conduct an annual performance appraisal of employees, recommending promotions, raises and bonuses.

Serve as benefit administrator including Health, Dental, Vision, Life and Profit Sharing / 401K plan.

Using available utilization data, work to develop staffing plans and schedules to maintain appropriate staffing levels and mix, ensure adequate staff coverage by preparing vacation and holiday schedules, approve overtime as necessary and authorize coverage for absent staff.

In collaboration with Administrative and Clinical Supervisors assured smooth and efficient patient flow by coordinating clerical and clinical activities.

Maintain employee attendance records including PTO; process timecards, prepare and approve biweekly payroll.

Facilitate individual advancement within the practice, encouraged continuing education and training.

Participate in contract / fee schedule negotiations with Insurance Carriers.

Negotiate contracts for practitioners’ admitting privileges with the local hospitals.

Oversee accounts receivable / payable, monitored equipment and supply inventory, source more competitive vendors for medical and office supplies.

Maimonides Medical Center, Maimonides Doctors Pavilion, NY (2020 – 2022)

Business Manager

Overall responsibility for the clinical and non-clinical day-to-day operations of the sites, including evening and weekend coverage; plan, organize, direct, supervise and coordinate the functions, programs and activities of the Ambulatory Sites in accordance with the objectives of Leadership. Ensure smooth efficient patient flow by coordinating clerical, nursing, and medical activities.

Oversee Department of Medicine Faculty Practices in Internal Medicine, Gastroenterology, Endocrinology, Pulmonology, Nephrology, Infectious Diseases and Rheumatology with a total of 25 faculty full time and sessional physicians and 17 mid-level clinical and administrative staff.

Select, hire and supervise clinical and administrative staff in area of responsibility; initiate disciplinary action including terminations.

Coordinate orientation of new staff and on-going training and education of current staff.

Using available utilization data, work to develop staffing plans and schedules to maintain appropriate staffing levels and mix, ensure adequate staff coverage by preparing vacation and holiday schedules, approve overtime as necessary and authorize coverage for absent staff.

Carry out annual performance appraisals of employees, recommending promotions, raises, etc.

Oversee performance improvement programs in area of responsibility, developing performance improvement, monitor and ensure that follow-up actions are implemented.

Provide daily supervision and direction to clerical and clinical staff. Ensure all appropriate charges for institutional services, professional services, equipment and supplies are captured as well as cash reconciliation.

In collaboration with Administrative and Clinical Leadership, assure smooth and efficient patient flow by coordinating clerical, nursing and medical activities.

Responsible for productivity of staff; maintain productivity standards.

Assure appropriate and adequate pre-billing activities to allow for timely and accurate billing.

In collaboration with Administrative and Clinical Leadership, assure smooth and efficient patient flow by coordinating clerical, nursing and medical activities.

Coordinate patient satisfaction activities, including resolution of complaints, problems, etc., with patients, physicians, site personnel and hospital administration.

Maintain established departmental policies and procedures, objectives, performance improvement, safety, environmental, and infection control standards

Ensure patient's schedule coincides with physician's schedule.

Maintain employee attendance records (including vacation time, sick days); process time cards, prepare overtime authorizations.

Hackensack Meridian Health, Mountainside Medical Center, NJ (2016 – 2020)

Practice Manager

Oversaw three Residency Programs / Outpatient practices in Family Medicine, Internal Medicine, and Dentistry.

Family and Internal Medicine primary care practices are Certified Patient-Centered Medical Homes (PCMH) and parts of Medicare Initiative: Comprehensive Primary Care Plus (CPC+) with a total of 14 faculty physicians, 48 residents and 28 mid-level clinical and administrative staff.

As a member of the hospital's Leadership Council, attended monthly Council meetings and weekly Leadership Rounds for patients and employees.

Provided support to all clinical and non-clinical areas to ensure optimal levels of patient care.

Collaborated with in-house staff to ensure efficiency, streamlined and documented procedures, policies, and functions.

Directed 28 clinical and administrative staff reports that include: Nursing Staff, Medical Assistants, Dental Assistants and Hygienists, Customer/Clinical/ Billing/Residency Coordinators, and Registrars.

Organized training and evaluation processes for all disciplines, including residents in the departments.

Facilitated practice success and growth by cultivating staff's motivation and professional development.

Monitored daily productivity metrics and made staffing adjustments as needed.

Maintained personnel files, payroll records, PTO, approve timecards, and track staff licensure requirements.

Conducted staff meetings and annual performance evaluations and distributed yearly merit increases.

Participated in employee engagement and patient satisfaction surveys.

Reviewed accounts receivable reports every month.

Partnered with IT specialists to ensure clinic workflow is optimized and streamlined to reduce inefficiency.

Collaborated with Marketing to strategically grow an overall volume of departments and providers; planned and launched marketing initiatives to build and increase client base.

Led a team of consultants and clinical personnel to prepare necessary reports and documents for Patient-Centered Medical Home accreditation and acceptance into the Comprehensive Primary Care plus Medicare Initiative.

Through the search and multiple interviews of candidates created effective and efficient teams for three practices that brought patient satisfaction up to 98% and productivity to 105%.

Professional Development & Credentials

Diploma, Certified Physician Practice Manager American Academy of Professional Coders - Salt Lake City, UT

Diploma, Medical Billing and Procedures ASA Institute of Business and Computer Technology - Brooklyn, NY

BS, Business Administration Ukrainian State University - Odesa, Ukraine

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