Help Desk Support Technician

Jakaya Jones

304-***-**** *************@*****.*** Morgantown, WV, 26508

www.linkedin.com/in/link-with-jakayajones

EDUCATION

Bachelor of Integrated Studies December 21st, 2024

Minors Psychology and Communication Studies

West Virginia University Morgantown, WV

Relevant Courses: Business and Professional Communications, Nonverbal Communication, Local Action and Global Impact, Multiculturalism in Psychology, Fundamentals of Mediated Communication

EXPERIENTIAL LEARNING

Teaching Practicum Spring and Fall 2024

Analyzed and graded assignments for undergraduate students on campus. Assisted students with understanding grades and encourage to improving their work.

Took advantage of mandatory meetings; facilitated collaboration with TA members to encourage learning opportunities for the students.

Provided constructive feedback on quizzes and assignments to students under the professor.

Elaborate with the professor about the learning experience in the classroom.

Study Abroad – Guatemala Spring 2024

Participated in a seven-day coffee excursion for the Mountaineer Roasting Co. and operation owner hosts journey to observe operations in Guatemala and Antigua during Spring Break

Traveled to Guatemala on a faculty-led program with nine students to explore the Mayan culture.

Learned about the practices and cultivation of coffee while hiking temples, rock climbing, and travelling through the rainforest.

Analyzed colonial architecture, developing more courtesy discovering cultural heritage through museums and experienced small to large businesses and marketplaces.

Gained experience performing hands-on tasks such as picking coffee beans, enhanced observing opportunities and participating in international manufacturing.

WORK EXPERIENCE

Computer Support Technician April 2024 - August 2024

John Chambers College of Business Morgantown, WV

Staff at the help desk office, offered walk-in support and answered phone calls

Focusing on collaboration to better increase customer satisfaction and loyalty

Improve communication skills to enhance customer service

Performed software and hardware installations and repairs when needed.

Implemented new strategies to improve system efficiencies.

Learned to plan and execute projects effectively and in a timely manner

Formulating contingencies to better identify potential risks and develop strategies to mitigate them

Neidermeyer Scholar August 2024 - December 2024

Participated in the (SI) Supplemental Instruction program aiming to improve students’ learning in complicated business courses, as a peer leader.

Provided additional teaching to students in Economics 201 through the AeSC Center

Uphold duties by attending training sessions with faculty members to discuss student engagement and retention.

Conducted weekly review sessions with groups of students to assist students with homework, projects and test preparation.

Main responsibilities include group sessions, using interactive teaching techniques and comprehension of the material.

SKILLS

Languages: English (Native), French (Intermediate)

Computer: Microsoft Office (Word, PowerPoint), Mac and Apple iOS, Pages, Keynote, Google Suite (Docs, Drive)

Pays attention to details and an active listener.

Collaborative team member and contributor.

Demonstrates proficient writing communication.

Prioritizes and completes tasks without delays.

Assertive when facing challenges.

Ensures the dignity of any organization.

Adaptable in developing environments.

Dedicated to upholding responsibilities.

HONORS / PRESENTATIONS / VOLUNTEERISM

President’s List on permanent transcript achieving 4.0 Fall 2024

Planned and hosted Annual MISA Hackathon Competition August 2024

Management Information Systems Association (MISA), President August 2023-December 2024

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