Patient Care Project Management
Resume:
Dr. Ahmed Mahmoud Rafat
Egypt, Cairo +201********* / +201********* *****.*****.***.*****@*****.*** linkedin.com/in/dr-ahmed-m-rafat
CAREER SUMMARY
Visionary healthcare professional with over 18 years of extensive experience in healthcare business, operations, project management, and Healthcare Business. Proven ability to lead initiatives within international organizations and startups, focusing on enhancing operational efficiency, patient care, and service delivery. "Proven track record in international healthcare expansion, developing and implementing innovative solutions in telemedicine, medical tourism, and rehabilitation services, with specific expertise in establishing international partnerships and enhancing patient experiences.". Adept at managing complex projects from inception to completion, optimizing operational efficiency, committed to fostering innovation and leveraging technology to drive growth and improve healthcare outcomes. and enhancing patient care. Skilled in building strong relationships with stakeholders, driving growth, and improving service delivery across diverse healthcare settings.
CORE COMPETENCIES
• Strategic Healthcare Business Development and Operation Management:
- Skilled in developing and executing business strategies that align with organizational goals and market demands, with strong background in optimizing operations to improve patient flow, resource utilization, and service quality, moreover experience in launching and scaling healthcare startups, driving innovation and market penetration.
• International Partnerships: Building and managing collaborations with healthcare providers, insurers, and technology companies globally. Leading healthcare expansion projects across Africa and Middle East.
• Healthcare Project Management & Implementation:
Proficient in leading complex healthcare projects, ensuring compliance with regulations and successful outcomes.
• Medical Tourism Development:
Expertise in creating and managing programs to attract international patients, including European visiting doctor programs and ensuring compliance with medical tourism accreditations.
• Market Research & Business Intelligence: Driving expansion strategies through deep market insights.
• Medical Resort Management:
Expertise in designing and managing Rehabilitation & Wellness Program programs that provide holistic patient care.
• Digital Transformation & IT Development: Proven ability to implement healthcare IT, Telemedicine, Teleradiology, Medical Tourism Platforms, and remote monitoring platforms solutions that enhance operational efficiency and patient engagement.
• Stakeholder Engagement & Public Relations: Effective communicator with strong public relations capability, building relationships with healthcare providers, patients, regulatory bodies, and the public.
Professional Experience
Healthcare Projects Manager LGA DUBAI 2022 – Present
• Lead strategic healthcare projects focused on operational efficiency and patient-centered care, including digital health initiatives for international markets.
• Managed the development and execution of a telemedicine platform, driving growth through innovative healthcare solutions and improving access to care for patients both locally and internationally, resulting in a 40% increase in user engagement.
• Designing and managing Rehabilitation & Wellness Program programs that provide holistic patient care.
• Designing and managing remote patient monitoring system that provide holistic patient care. Medical and Operations Manager Egypt Belarus Orthopedics Care Center 2022
• Managed the development and execution of orthopedic care projects, enhancing service delivery and patient satisfaction in collaboration with international partners, achieving a 20% increase in operational efficiency.
• Developed and implemented strategic initiatives for medical tourism, increasing international patient referrals by 30% and expanding service offerings. Medical Operations Manager EL MOMAYZ HOSPITAL 2021 – 2022
• Oversaw operational strategies and project implementation, focusing on compliance and quality improvement in healthcare services for diverse patient populations.
• Developed and implemented strategic initiatives for medical tourism, increasing international patient referrals by 20% and expanding service offerings." Medical Operations Manager WHITE COATS CLINICS 2021
• Enhanced clinical operations by optimizing patient pathways and integrating technology to improve service quality in a startup environment.
Cofounder & Chief Operating Officer CONSOLTO EGYPT 2019 – 2022
• Co-founded a telemedicine platform a medical tourism platform focused on medical tourism, enhancing access to care for international patients and achieving a 40% increase in user engagement.
• "Co-founded an international healthcare service and medical tourism and wellness agency, designing and implementing comprehensive health tourism strategies, including visiting doctor programs and ensuring compliance with international healthcare standards, resulting in a 70% significant increase in patient engagement and satisfaction.
Medical Operations Manager ASEEL MEDICAL CARE GROUP 2018 – 2020
• Developed and implemented strategic initiatives for medical tourism, increasing international patient referrals by 60% and expanding service offerings.
• Provided consultancy in designing rehabilitation and wellness programs, focusing on holistic patient recovery and international best practices.
Medical and Operations Manager Badran Hospital 2017
• Led operational improvements and project management initiatives, significantly enhancing patient care services and operational efficiency.
General Manager Ibrahim A. Badran Charitable Foundation 2017
• Managed community health initiatives and outreach programs, promoting wellness and preventive care in collaboration with international organizations. Marketing and Sales Manager POLYPHARMA 2017
• Developed marketing strategies to promote healthcare products and services, increasing market reach and visibility.
Branch Manager ALFA MEDICAL LABORATORY 2011 – 2016
• Oversaw laboratory operations, ensuring compliance with health regulations and quality standards. Chief Branches Manager TECHNOSCAN RADIODIAGNOSIS CENTERS 2007 – 2010
• Managed multiple branches, implementing operational best practices and improving patient care services.
Duty Operation Manager Military Production Specialized Medical Center 2002 – 2006
• Led operational management, focusing on quality assurance and patient safety. Digital Library IT Clinical Project Manager KASR EL AINI CAIRO UNIVERSITY HOSPITALS 2001 – 2003
• Managed digital transformation projects, enhancing access to medical resources for healthcare professionals.
Key Projects
• Health Tourism Development:
- Co-founded an international healthcare service and medical tourism Agency,
- Designed and implemented comprehensive health tourism strategies, Visiting - Doctor-Programs, increasing international patient referrals and enhancing service offerings.
- Designed and implemented advanced medical training courses for international doctors, medical managers, nurses, patients and citizens
• Medical and Telemedicine Platform Launch: Designed and implemented a telemedicine platform that improved patient access to healthcare services, resulting in significant user engagement growth.
• Medical Resort Business Plan: Developed a business plan for a medical resort focusing on wellness and rehabilitation, integrating holistic treatment approaches.
• Rehab and Wellness Center Program Design: Created and implemented rehabilitation and wellness programs tailored to diverse patient needs.
• Patient Remote Monitoring Center: Established systems for remote patient monitoring, enhancing patient care and follow-up.
• Hospital Project Management: Led the planning and execution of a new hospitals, medical centers, and polyclinics from scratch, including facility design, operational setup, and staffing.
• Hospital Facelift and Business Development: Directed a comprehensive facelift of an existing hospitals, medical centers, and polyclinics improving patient experience and operational efficiency.
• International Patient Departments Management: Planned, initiated, and managed international patient departments in multiple hospitals, enhancing service delivery for global patients. EDUCATION
• Professional PG Diploma in Hospital Management and Operational Excellence 2010 American University “AUC” In Cairo, “School of Business Executive”
• Master's Degree in Radiodiagnosis 2007
Faculty of Medicine, Azhar University
• Bachelor of Medicine and Surgery 2000
Faculty of Medicine, Cairo University
Professional Qualifications
• Project Management Professional (PMP) - Project Management Institute (PMI) 2021
• MBA in Healthcare Leadership & Strategic Management - Rushford Business School 2019
• Certified Medical Tourism Professional (CMTP) - Medical Tourism Association (MTA) 2016
• Completed HIS and Telehealth Optimization Course - Stanford University 2013 Professional Affiliations
• Global Healthcare Accreditation (GHA) Program for Medical Travel Services & Medical Tourism Association (MTA)
• Egyptian Scientific Society of Radiology
• Egyptian Society of Women’s Imaging & Health Care
• Egyptian Association for Continuing Medical Education and Development Volunteer Experience
• Volunteer at Local Health Clinics:
Provided free health screenings and education to underserved communities.
• Volunteer at Kasr El Aini Cairo University Hospitals, Radiodiagnosis Département: Managed digital transformation projects, enhancing access to medical resources for healthcare professionals.
Languages
• Arabic (Native) • English (Fluent) • French (Basic) References
Mr. Yousry Latief
CFO KATAMEYA CLINIC HOSPITAL
***********@*****.***
Mr. Abdallah Ebid
CEO & CO-FOUNDER, MACROCARE
********.****@*****.****
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