Administrative Assistant Customer Service
Resume:
ADMINISTRATIVE ASSISTANT
SUMMARY
Proficient Administrative Assistant with 7+ years of experience specializing in administrative work, problem solving, planning assembling facility reports, and maintaining schedules amongst others. Possess extensive expertise in Microsoft Excel and database management. Known for increase in productivity and relieving work load off managerial staff. Proven efficiency with an ability to quickly learn. PROFESSIONAL EXPERIENCE
Admin / Personal Assistant
CKM Advocates / April 2018 – Present
• Scheduling and coordinating meetings, appointments, and travel arrangements for partners, associates, and other staff.
• Training new staff in utilizing Google Drive for filing and organizational practices to streamline document retrieval.
• Handling incoming and outgoing mail, including email and phone communications, and redirecting inquiries as necessary.
• Managing office expenditure reports and preparing travel expense reports for team members.
• Managing office equipment and coordinating with vendors, service providers, and courier services.
• Providing backup support to other departments, earning recognition from the Managing Partner.
• Demonstrating excellent customer service skills by assisting walk-in clients, responding to online inquiries, and providing feedback.
• Preparing correspondence, reports, and other legal documents as required.
• Responding to all legal-related queries promptly.
• Filing documents both electronically and physically, including updating office records and documents.
Self Employed / September 2015 - March 2018
Receptionist/Office Assistant
Acacia Stationers & Printers (Reliever Job) / March 2014 - August 2014
• Managed incoming phone calls and messages, ensuring prompt and accurate responses.
• Handled email communications, maintaining timely and professional correspondence.
• Greeted and assisted clients and visitors, providing necessary support and guidance.
• Played a key role in organizing and maintaining the office calendar, ensuring smooth scheduling and coordination of activities.
CONTACT
Name; Martha Achieng Ouma
Phone;
Email:
**************@*****.***
Address:
P.O. Box 102***-***** Nairobi
EDUCATION
The Mombasa Polytechnic/
1997-1999:
Diploma in Secretarial Studies
Kraph Memorial High School/
1992-1995:
Kenya Certificate of Secondary
Education
Victoria Primary School
Kenya Certificate of Primary
Education
RELEVANT SKILLS
• Adaptability
• Collaboration
• Strong work ethic
• Problem ssolving
• Microsoft Suite
• Communication (written
and verbal)
• Prioritization
• Organization and
planning
• Oversaw the procurement and upkeep of office supply inventories, meticulously managing stock levels to align with established inventory control procedures.
Administrative Assistant
Kemri Sacco LTD / February 2010 - June 2013
• Produced drafts, memos, and emails with a typing speed of 100 words per minute, while also compiling weekly reports for management.
• Managed the intake, sorting, and distribution of incoming messages and correspondence within the department.
• Oversaw the preparation and monitoring of office supply inventories, maintaining strict adherence to budgetary constraints.
• Welcomed visitors, assessed their needs, and directed them to the appropriate contact and meeting arrangements.
• Provided comprehensive administrative support to ensure the seamless operation of daily branch activities.
• Coordinated management and branch committee meetings onsite.
• Maintained cleanliness and organization at the branch premises, identifying areas in need of repair and facilitating the process.
• Assisted in planning and executing staff welfare initiatives.
• Ensured timely settlement of all utility bills.
• Acted as the custodian of branch documents and maintained the branch registry.
Self Employed / December 2006 - October 2009
Administration Officer
Fresco Promotions / September 2004 - October 2005
• Managed incoming calls effectively, ensuring accurate message routing.
• Maintained and updated company schedules.
• Organized physical and electronic documents and files to streamline retrieval processes.
• Welcomed and assisted business clients and guests, fostering a positive customer service experience.
• Oversaw office supplies inventory and procurement.
• Coordinated meeting schedules.
• Implemented and maintained administrative procedures to optimize office operations.
Secretary
Kenluxury Ltd / May 2002 – June 2003
• Directed incoming calls to designated recipients.
• Organized and distributed messages efficiently.
• Managed documents and files in the registry.
• Welcomed clients and guests, providing essential customer service.
• Coordinated office supplies procurement in collaboration with the procurement department.
• Scheduled meetings and provided assistance to executives when needed.
• Supervised support staff.
• Attention to detail
• Customer service
• Phone Etiquette
REFEREES
• Nicholas Ragot
Vice chairman Kemri
Sacco Ltd
P.O. Box 196**-*****
Nairobi
Tel: 072*-******
• Anne Njuguna
Director Acacia
Stationers and Printers
P.O. Box 105***-*****
Nairobi
Tel: 072*-******
• Damaris Mwiti
Advocate CKM
Advocates LLP
P.O. Box 3181-00100
Nairobi
Tell: 072*-******
Contact this candidate