Customer Service Quality Control

Huy Kieu

●**********@*****.*** 714-***-****

OBJECTIVE

In a process of seeking for a new challenging position in a new working environment. Willing to learn new things to develop personal skills in hope to contribute to the best interest to the company.

WORK EXPERIENCE:

Blue Sky Restaurant Garden Grove, CA

Owner May 2015 - September 2023

●Directed overall daily operations of a family restaurant including staff scheduling, budgeting, and inventory management to provide customers an enjoyable and satisfying food experience.

●Trained and managed over 25 employees in proper food preparation techniques and good customer service. Provide continuous guidance and mentorship on best practices to optimize operation efficiency and provide exceptional customer service.

●Established and maintained high standards for quality control to ensure compliance with health sanitation, safety regulations, and other applicable laws and policies governing restaurants in the area.

●Sustained good relationship with food distributors, vendors, and suppliers by making timely payments for products and services rendered.

●Prepared and analyzed financial reports to identify areas of improvement and cost saving opportunities.

●Managed Cost and Cash Flow Reports by setting budgets for expenses such as labor costs, food costs, and other expenses to ensure timely payment of payroll, taxes, and other expense payables.

Century 21 Olympic Team Westminster, CA

Real Estate Agent January 2000 - June 2014

●Generated high potential leads and built a wide client base by utilizing proactive marketing and networking strategies and maintaining good relationships with buyers and sellers.

●Coordinated with buyers, sellers, appraisers, lenders, and home inspectors throughout the proper sales process to ensure smooth transactions.

●Researched and analyzed housing market levels and property values to provide clients with best advice on market conditions, prices, mortgages, legal requirements, etc.

●Organized representation contracts, purchase agreements, closing statements, deeds, and leases.

●Developed marketing strategies for properties including advertising campaigns and open houses.

AT&T Westminster, CA

Sales Representative October 1996 - June 2012

●Maintained customer relationships and retained existing customer and clientele by providing consistent outstanding service averaging 90% customer satisfaction rating.

●Exceed monthly sales volume expectations by at least 100%.

●Researched and analyzed B2B opportunities which resulted in obtaining contracts with Boeing, Local governments, and businesses.

●Provided technical support for customers using the company’s products and services.

AWARDS & ACCOMPLISHMENTS

●2005 - Century Achievement Award for Top Sales in the District

●1997 to 2001 - Highest District Sales, Holidays Quarter

EDUCATION

California State University, Fullerton May 1996

Bachelor of Arts in Administration

LANGUAGE SKILLS

Fluent in English and Vietnamese

REFFERENCES

Furnished upon request.

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