Customer Service Information Technology

Jennifer A. Horne

803-***-**** ***********@*****.*** https://www.linkedin.com/in/jennifer-horne Rock Hill, SC 29730 Professional Summary:

Detail-oriented and organized Outbound Shipping Clerk with a strong background in logistics and customer service, currently employed at West Marine. Expertise in creating and managing shipping documentation, ensuring shipment accuracy, and maintaining compliance with regulations and company standards. Skilled in inventory organization, warehouse maintenance, and addressing shipping discrepancies efficiently. A recent graduate with a Bachelor of Science in Information Technology from Strayer University. Demonstrates a strong work ethic and an eagerness to apply technical and operational knowledge to support shipping and logistics functions.

Skills:

• Programming Languages: Python, JavaScript, SQL

• Operating systems: Microsoft windows, ChromeOS, iOS

• Cloud Technologies: Microsoft Azure, IBM, Google, HubSpot, Salesforce

• Soft Skills: Problem solving, Teamwork, Dependable, Critical thinking, Time management

• Hard Skills: Data analysis, Analytical skills, Computer literacy, Computer technology, Microsoft Office Suite

Experience:

Outbound Shipping Clerk

West Marine – Rock Hill, SC

April 2024 to Present

• Create documents, labels, and shipping orders for outbound shipments.

• Organize outbound shipment records and ensure they comply with regulations and standard operating procedures.

• Verify accuracy of shipment contents against the packing slip, invoices, and bill of lading.

• Assist with general warehouse tasks such as organizing stock, maintaining a clean and safe work area, and performing other tasks as needed.

• Follow established safety and quality procedures to ensure products are shipped in compliance with company policies and regulations.

• Report any shipping discrepancies, delays, or issues to management promptly. Customer Service Representative

FedEx Office & Ship Center – Charlotte, NC

June 2021 to November 2023

• Answer and respond to a high-volume of inbound customer inquiries via phone, email, and chat in a timely and effective manner.

• Build and maintain positive relationships with coworkers, customers, ensuring customer satisfaction and retention.

• Work collaboratively with cross-functional teams to provide thorough and timely customer service resolutions.

• Continually develop and maintain knowledge of company products, services, and policies to provide effective customer support.

Education:

• Bachelor of Science in Information Technology

Stayer University, Washington DC

Graduated: June 2024

• Associate of Arts in Information Technology

Strayer University, Washington DC

Graduated: June 2022

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