Data Entry Project Management

Nicole Schoolcraft

Address: Craigsville, West Virginia 26205

******.*****************@*****.*** linkedin.com/in/nicole-schoolcraft-910555163

Phone: 1-304-***-****

Summary

Achieved success over the competition through exceptional knowledge of business strategies and theories of operational excellence. Experienced and trained in project management. Received my Associate in business administration. I am currently enrolled in remote college courses to finish up my bachelor’s degree in business: Accounting. Completed education courses focused on Comp Tia fundamentals, CompTIA A+, etc. which include things like database management/ data entry/ computer systems software/ networking and security/ among other aspects of technology. Completed Microsoft Office application specific courses. Licensed WV Life/Health & Accident- Property & Casualty Insurance Producer with experience in the field, insurance production, claims processing, analyzing client financial portfolios to project their future needs, and building rapport with my clients. Also obtained CE credits in Flood, annuity & Best Suitability, and Long-Term Care. I have wrote business with companies like Nationwide, Haggerty, National General, American Modern, Dairyland, Safe-co, Liberty Mutual, Aegis, among others. I have experience in sales making cold calls, following up on warms leads, in the field sales, up-selling, selling bundles to current customers to support customer retention efforts, deescalating upset customers whether it be over a claim or the rising cost in premiums upon renewal, and marketing. I have a clear understanding of underwriting guidelines and roadblocks. Knowing your products and having confidence in your product is very important I believe. I am a hard worker, working to support my family. I'm looking for that one job that I can build upon and make my career. I am also a very quick learner, maintain an organized work environment, have fine-tuned time management skills, and a hunger for success.

Work Experience

Clark West Agency- Property & Casualty Insurance Producer

January 2025- April 2025

Bound Property & Casualty insurance policies across multiple carriers, including Nationwide, Hagerty, National General, American Modern, Dairyland, Safeco, Liberty Mutual, and Aegis, ensuring accurate underwriting and compliance with carrier guidelines.

Provided high-quality service support for existing clients, managing policy changes, billing inquiries, endorsements, and claims assistance in a timely and professional manner.

Proactively contacted current policyholders to offer bundling opportunities (auto/home/renters), increasing customer satisfaction and improving retention rates.

Utilized CRM systems and carrier platforms for daily operations, ensuring efficient client follow-up and documentation of service interactions.

Demonstrated thorough knowledge of underwriting requirements, coverage options, and risk assessment strategies to tailor insurance solutions to client needs.

Maintained strong communication with underwriters and carrier representatives to resolve policy issues and facilitate smooth policy issuance.

I ended up leaving the agency because of a miscommunication upon hire. I was under the impression that I would be working for their agency located in Craigsville but after hire they put me at the main hub location in Oak Hill which was about an hour and a half drive from Craigsville, where I had actually moved to specifically for the job. The drive would’ve been okay had I been making more than 13$ per hour and the only commission we got was if we bundled a policy, but only with certain carriers. It made my efforts to increase my pay a little challenging despite my performance, because in reality had to look out for the best interest of the customer and the company.

Redemption Services – Paraprofessional

July 2024-December 2024 (Part-Time Second Job)

In my role as a paraprofessional with Redemption Services, I am responsible for transporting foster children to and from supervised visits, ensuring their safety and emotional well-being throughout the process. During visits, I carefully monitor interactions between the children and their biological parents to maintain a safe, supportive, and appropriate environment. A significant part of my job is generating detailed, objective reports on the visits, documenting behaviors, interactions, and any concerns I observe. These reports are critical for CPS case workers and judges in making decisions about the child’s welfare.

I also communicate regularly with CPS workers, foster families, and other stakeholders to coordinate schedules and provide updates. Additionally, I offer emotional support to children during these transitions, making sure they feel secure and understood. This role requires me to be highly observant, professional in emotionally charged situations, and skilled in time management, while always maintaining a compassionate and child-centered approach. By adhering to child welfare policies and procedures, I contribute to creating a safe and positive experience for the children I work with. The primary goal is to help put the kids back in the home with the families in a new safe environment, I always tell my parents I will always be on your side if you are making a safe side for your children. The reason I had to end my relationship with the company is because my motor and transmission went out in my car so I was without a vehicle for roughly 3 months.

Bankers Life - Insurance Field Agent –

March 2024- September 2024

Services, specializing in field insurance brokerage. Proficient in door-to-door sales, providing personalized insurance solutions and replacements to meet clients' life insurance and final expense needs. Representing six major insurance providers, adept at building rapport and delivering persuasive presentations. Enthusiastic about engaging with new clients, leveraging a proactive approach to follow up on leads and secure appointments. Demonstrates a high success rate, achieving an 80% conversion rate when making initial contact and a remarkable 92% conversion rate during in-home presentations. Passionate about connecting with individuals and ensuring their insurance needs are met effectively and ethically.

Clinical Care 365 – Senior Patient Care Coordinator –

January 2023 – February 2024

As a Senior Patient Care Coordinator, my role encompassed pivotal responsibilities within a remote capacity, operating directly under the owner’s guidance. I managed a telehealth weight loss program serving thousands of patients at a renowned weight loss clinic and spa with its’ headquarters located in Lone Tree, Colorado. My duties spanned a wide array of tasks, including conducting sales outreach, training new employees, overseeing their performance, processing patient orders, charting clinical information, and collaborating closely with our doctors to manage patient care. I also took over the marketing duties including composing promotional campaigns and referral discounts among other things.

Positioned at the intersection of patient care and administrative expertise, my position required strong communication skills, proficiency in navigating three different systems used for telehealth operations, and a keen eye for detail to ensure optimal delivery of services, lifestyle coaching, and support for every patient. I dedicated myself to working seven days a week for this business owner for a year, helping him transform the business from losing $50,000 a month when I first started not only covering expenses but also turning a profit.

Deed/ Title Worker (Landsman)

Nov 2016 - Apr 2023

A Landsman deals extensively with contracts, records, titles, leases, and other agreements. This means drawing up documents, correcting and updating contracts, analyzing paperwork, and documenting transactions and acquisitions. These land ownership records can date back to the 1700's and an acre be split 4- ways this type of work calls for someone to be extremely meticulous, well organized, and diligent.

Education

Xcelsolutions.com

Life/ Health & Accident Insurance Producer course

WebCe.com

Property & Casualty Insurance Producer course – Long Term Care Certification – Annuity & Best Suitability Certification

Continuing Education Credits

Annuity and Best Suitability Certificate ~ Long-Term Care ~ Flood ~ Medicare/

Medicare Advantage ~ A-hip 2024/2025 Certification ~ Trained and appointed with all WV Medicare Advantage Plan Carriers ~ Certified to assist with health insurance enrollments on the CMS FFM.

New River Community and Technical College

August 2024 – Current

Associate Degree in Business: Accounting

California Institute of Arts & Technology

Computer Information Systems Specialist

Mar 2020 - Mar 2021

Courses in IT, including CompTIA a+, CompTIA network+, CompTIA security +

Skills

GAAP Knowledge - Accounting Software - Financial Analysis & Reporting - Data Analysis & Forecasting - Auditing Skills - Sales Strategy & Execution - Client Relationship Management - Communication & Persuasion – Building a relationship with my Clients (Rapport) - Leadership & Team Management - Customer Service Improvement - CRM Management - Problem-Solving - Marketing - Life & Health Insurance - Medicare/Medicare Advantage Professional - Property & Casualty Insurance - Computer Systems, Hardware, & Software - IOT - Technical Support -- Printer Support – Educated in depth on Microsoft Office 365 Excel, Word, PowerPoint, etc. - Help Desk Support – Claims Processing – Service Desk – Teleconferencing & Video Communications

Honors & Awards

Dean's list - New River Community and Technical College

Received in Jan 2024 for the previous Fall Semester 2023

West Virginia Insurance Identification:

WV National Producer Number – 21149848

WV State License Number - 21149848

Thank you for taking the time to review my resume, I hope that you find my experience, training, and qualifications align with the needs of your current open position. I would be so thankful and honored to be a part of your team. My life view for work is that with the right team backing up your company, there are no limits on the level of success that a company can excel in. I am goal oriented and have a hunger to climb the ladder of success. I hope you give me the opportunity to not just tell you but show you these things that I have stated. Have a blessed day and I hope to hear from you soon.

Sincerely, Nicole Schoolcraft

Contact this candidate