Customer Service Data Entry

Jennifer Haugsdal

Cell: 407-***-**** Email: ***********@******.***

SUMMARY OF QUALIFICATIONS

• Great communication skills, both verbal and written, with experience assisting diverse individuals.

• Proven ability to follow instructions, problem-solve, and adapt to fast-paced environments.

• Tech-savvy with experience using electronic records, customer management systems, and various computer programs.

• Skilled in handling customer inquiries, troubleshooting issues, and providing clear and professional support via phone, email, and chat.

• Compassionate and patient approach to customer interactions, with experience supporting individuals facing challenges.

• Excellent organizational skills, including multitasking, time management, and maintaining structured workflows in remote settings.

PROFESSIONAL SKILLS

Strong communication skills for interacting with customers through phone, email, and chat

Experience handling customer inquiries, troubleshooting issues, and providing clear solutions

Proficient in data entry, Microsoft Office Suite, and CRM software for managing customer accounts

Detail-oriented with the ability to handle sensitive information and maintain confidentiality

Problem-solving skills for addressing customer concerns professionally and efficiently

Experience in scheduling, appointment coordination, and keeping workflows organized

Skilled in de-escalation techniques and handling difficult conversations with patience and empathy

Time management and organizational skills for working independently in a remote setting

Familiar with HIPAA regulations and best practices for handling private customer data

Quick to learn new software and adapt to different systems

PROFESSIONAL EXPERIENCE

205 Liquor Store Kamari Industries, Customer Service 12/2023–present

Verify clients are of drinking age and assisting them with selecting drinks

Cashiering, ringing up customer purchases and taking payments

Processing refunds and exchanges, resolving complaints

Following all store procedures regarding coupons, gift cards or the purchase of stock

Pizza Hut, Customer Service 09/2019–03/2020

Took orders from customers and communicated with kitchen staff

Served food and beverages while providing exceptional customer service

Accepted payments, closed out tables and completed all end of shift paperwork

4Bs Antlers Libby, Food and Beverage Service Waitstaff 03/2019–08/2019

Demonstrated exceptional customer service skills by promptly greeting and assisting guests

Maintained knowledge of the complete menu, daily specials and item availability

Efficiently handled cash transactions and accurately processed payments

Proactively identified and resolved customer concerns or complaints to ensure satisfaction

Bonaventure, Dementia Care Specialist 03/2008–05/2010

Maintained a caring, compassionate, welcoming, safe and supportive environment for participants, their family members, staff, volunteers and visitors

Provided assistance with daily living activities, including personal care as needed

Assisted in establishing a positive, health and safe work environment that complies with all appropriate legislation and regulations

Acted in compliance with all organizational policies, procedures, and applicable regulatory requirements

Maintained and promoted client and family confidentiality and privacy

EDUCATION

Carrington College – Portland, OR 03/2024-12/2025

Medical Insurance Billing and Coding – Certificate

References:

Robyn Fountain

Phone: +1-503-***-****

Kimberly Brune:

Phone: 971-***-****

Lori Durham:

Phone: 360-***-****

Josh Shipley:

Phone: 719-***-****

Contact this candidate