Customer Service File Clerk
Resume:
Magnolia, Tx
Linda
Linda Becker
SKILLS
I have years of excellent customer service experience. I am familiar with office equipment, as well as multi line switchboards. I have many years of experience with sales, and account management.
EXPERIENCE
Tomball Auto Group - Service Cashier/ File Clerk
April 2024- to present
● My main responsibilities were to greet the customers, and collect payments for the vehicles they had serviced in our shop.
● My position included reconciling the cash drawer, and posting payments to the appropriate accounts.
● As the File Clerk I create file folders for our physical repair orders, and ensure that they are stored correctly, and in numerical order. I prepared these folders for scanning into our CDK software and uploading them. Tomball Auto Group — Receptionist
Jan 2023 - April 2024
● I was the main point of contact for all of our clientele through the front door as well as through office calls.
● I maintain file systems for our call logs, sales floor foot traffic, licenses, as well as important forms.
● I have been project manager for our new hires which required me to pull resumes off of Indeed, and filter through them. I arranged potential applicants to meet with our sales managers. We successfully hired 10 new people. Meeting our goal.
Peoples Cleaners — Front Desk Daytime Manager
February 2022 - Jan 2023
● I was responsible for opening the store at 7 in the morning 6 days a week. I reconciled our cash drawer, and made sure we had appropriate amounts of change for the week. I greeted our clients with respect to maintain their relationship with our business. I also contacted clientele with items over 30 days to clear out our older inventory. I was able to bring in several hundred dollars in revenue to my store this way.
● I implemented new systems for keeping our customers' items organized, and separated. I also created schedules for myself, and my coworkers to keep shift times accurate. United States Postal Service — City Carrier Assistant August 2018-Jan 2021
● I was responsible for organizing, and accurately delivering all the mail for my route.
● This included parcels of all shapes and sizes weighing up to 75lbs. I greeted customers, and informed them of new sales items, as well as new developments to our company site. I explained informed delivery and how it could help them track specific pieces of mail they could possibly be waiting on. Walmart-Sales - Sales Associate
February 2016-April-2018
● I was a sales floor associate assigned with reshelving, and organizing the merchandise of the Ladies Apparel department. I greeted customers, and answered their questions. I also helped our sales by upselling items in our shoe, and accessories departments.
● In my time there my efficiency, attention to detail, and work ethic led to my managing three more areas during my scheduled shifts.
● I was given Housewares, Appliances, and the Men’s Apparel departments to manage.
Waller County News Citizen Newspaper - Office Manager April-2012-2014
● In this position I was responsible for greeting clients,
● I helped create, and edit a local paper circulated around Waller County. I wrote an article for the front page covering D-Day.
● I managed the subscriber list by sending out renewal notices to our readers, and ensuring payments were collected, and added to our Quickbooks ledger.
Lawrence Marshall Ford - Dispatcher Ford Service
Department
January 2001-August 2010
● As a Dispatcher I coordinated with our Service Writers to ensure our clientele's vehicles were assigned to the appropriate Technicians to ensure the work that was needed to repair them was done accurately, and in a timely fashion. I was responsible for knowing the whereabouts of every vehicle that entered our shop, why it was there, and if it was being worked on or not.
● One of my primary duties was ensuring that the proper billable hours were attached to each repair order, and all the charges were correct whether it was customer pay, or billable to Ford as a warranty charge.
● My other duties included helping our cashier’s as a stand in if one was incapacitated. In that role I greeted our clientele, and collected payments at time of check out. Lawrence Marshall Chrysler Jeep Dodge - Receptionist December 2000-January 2001
● My duties included answering our 10 line switchboard to ensure that all calls were routed to the correct person or department.
● I greeted the clientele as the first face of the dealership, and directed them to a sales person, or to the appropriate person.
EDUCATION
Blinn College — English
10ke
10 key
Time management
Bilingual
Word
Excel
Secretary
Receptionist
Accounts payable accounts receivable
Newspaper editor
Quark
Quickbooks
Typing
Data entry
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