Customer Service Call Center
Resume:
Shanteria Sherman
Office Clerk
MONROE, LA *****
****************@*****.***
******************@*****.***
Motivated hard worker seeking to obtain an entry-level position in the business industry where I can
grow and develop my skills.
Authorized to work in the US for any employer
Work Experience
Chase Home Lending
OPERATION SPECIALIST II
Retention Call Center- New Call Center in Chase 700 Kansas lane
January 2025- Current
Scan files
Pull files
QC the files
JANUARY 2022- January 2025
DATABASE
FILE INTAKE
MAKE COPIES, FILING, HELPING OTHER TEAM WORKERS
DEPREP FILES
HELP WITH MAILBACK
GET LOAN NUMBERS ADD TO CREST
CHECKS
Direct Auto
Clerical Associate
J.P MORGAN CHASE- Monroe, LA
September 2020 to January 2022
Database
Intake
Make copies, file, and shred papers
Help others with documents
Help with checks
Cashier/Customer Service
Stein Mart - Monroe, LA
April 2018 to June 2018
Cash handler
Customer service
Answer phone calls
Help customers
Greet customers
Secretary Assistant
BODY AND SOUL Services - Bastrop, LA
January 2018 to March 2018
Make copies, file, and shred papers
Answer the phone
Transfer calls
Good customer services
Office Clerk
Louisiana Delta Community College - Bastrop, LA
October 2017 to January 2018
• Enrolled students into the HiSet program
• Assisted with Orientation and Registration on new students
• Prepared folders and filed student documents
• Enter data into system weekly and maintain records
Secretary Administrator Assistant
Department of Children & Family Services - Bastrop, LA
April 2017 to October 2017
• Responsible for faxing papers
• Responsible for stamping mail
• Responsible answer the phone
• Responsible for helping people on the computer if they need help
• Responsible for filing documents
• Responsible for putting paper in the machine when its empty
Packer
Four Seasons - Lewisville, TX
May 2016 to July 2016
• Responsible for preparing car parts to be packed and shipped
• Worked in a fast paced area and maintain safety and hazard free work area
Cashier
Walmart - Lewisville, TX
January 2015 to April 2015
• Responsible for completed cashier transactions to include receive money and counting back money.
• Provided outstanding customer service to customer while processing their transactions.
• Responsible for making sure area was clean and free of debris
Cashier
Kroger - Addison, TX
October 2014 to January 2015
• Responsible for completed cashier transactions to include receive money and counting back money.
• Provided outstanding customer service to customer while processing their transactions.
• Responsible for making sure area was clean and free of debris
Education
Business Office Administration
Louisiana Delta Community College - Bastrop, LA
January 2018 to May 2018
Louisiana Delta Community College - Monroe, LA
High School Equivalency
Skills
Fast Learner
Additional Information
Skills
• Fast Learner and work well with others
• Trustworthy and reliable
• Effective Listener
Contact this candidate