Global Health Patient Service

MARAM HAMEED

Washington, DC ********@***.*** 202-***-****

PROFILE

Dedicated healthcare professional and Master of Global Health candidate at New York University with extensive experience in healthcare management, international patient care coordination, and healthcare quality improvement. Proven track record in developing data-driven strategies, enhancing cross-cultural patient outcomes, and effectively collaborating with diverse stakeholders. Passionate about addressing global health inequities and advancing strategic global health initiatives through expertise in policy implementation, stakeholder engagement, and analytical problem- solving.

EDUCATION

NEW YORK UNIVERSITY 2024 – 2026

Master of Global Health

KING ABDULAZIZ UNIVERSITY 2005– 2012

Bachelor of Medicine, Bachelor of Surgery (MBBS)

PROFESSIONAL EXPERIENCE

EMBASSY OF SAUDI ARABIA, OFFICE OF DEFENCE ATTACHÉ 2018 – 2024 Patient Service Manager Feb 2021 - June 2024

• Managed healthcare initiatives for over 200 international patients annually, improving patient satisfaction scores by 30% through targeted performance tracking and evidence-based care improvements.

• Developed and presented detailed compliance and patient outcome reports, leading to a 25% improvement in treatment adherence.

• Negotiated and managed healthcare contracts worth over $15 million, achieving cost reductions of 15% - 30% annually through strategic vendor negotiations and partnerships.

• Mentored and trained 5 staff members, improving team efficiency and patient satisfaction ratings through structured professional development programs.

Patient Service Supervisor Jan 2018 - Jan 2021

• Coordinated specialized care for more than 150 Saudi patients and veterans annually, ensuring timely medical interventions and streamlined healthcare pathways in collaboration with top U.S. medical centers.

• Designed and implemented patient satisfaction surveys and introduced structured interpretation and cultural sensitivity protocols, effectively addressing patient feedback and improving overall patient satisfaction scores by 60%.

• Managed complex logistical support, reducing administrative delays by 30% through efficient coordination of transportation, accommodations, and clinical appointments.

• Actively collaborated with multidisciplinary healthcare teams, consistently achieving high standards of patient-care quality.

ANDALUSIA HAI AL JAMEA HOSPITAL Jun 2016 – Dec 2017 Internal Medicine Resident

• Provided comprehensive inpatient clinical care for 35+ patients daily, conducting detailed diagnostic assessments and tailored treatment plans to improve patient recovery rates.

• Collaborated effectively within interdisciplinary teams, achieving measurable improvement in patient outcomes and hospital discharge efficiency.

• Enhanced patient education, improving medication compliance and patient understanding of care plans, especially among linguistically diverse populations.

• Coordinated directly with insurance companies to expedite approvals and streamline service delivery, significantly reducing delays and ensuring timely medical care for all patients. CLINICAL ATTACHMENTS & INTERNSHIPS

• Precipio Diagnostics, New Haven, CT (2016) – Conducted microscopic analysis, histology, and molecular pathology.

• King Faisal Specialist Hospital & Research Center- Psychiatry Department, Saudi Arabia (2015-2016) – Managed patient intake, care planning, interdisciplinary case discussions, and teaching students at the CBT diploma program.

• King Faisal Specialist Hospital & Research Center and KAAUH, Saudi Arabia (2011-2012) – Completed a mandatory internship across multiple specialties; served as Chief Intern. RESEARCH & ACADEMIC PROJECTS

System Mapping of HPV Vaccination Program in Brazil, NYU (2025)

•Developed an interactive system map identifying barriers and facilitators influencing HPV vaccination uptake among girls aged 9-18 in Brazil.

• Analyzed factors including urban-rural disparities, socioeconomic conditions, political determinants, and public-private partnerships.

• Proposed actionable strategic policy brief aimed at improving vaccination coverage and equity. Addressing Maternal and Neonatal Mortality in Nigeria: A Comprehensive Approach, NYU (2024)

• Developed an investment case and delivered presentations outlining cost-effective interventions aimed at significantly reducing maternal and neonatal mortality rates.

• Conducted in-depth research on healthcare system weaknesses, proposed targeted solutions, and advocated evidence- based policy recommendations.

Field Survey on Premarital Counseling Programs, Jeddah, Saudi Arabia (2008-2009)

• Designed and implemented comprehensive surveys targeting university students, healthcare providers, and outpatient clinic populations.

• Analyzed data to identify gaps in counseling programs and made evidence-based recommendations for policy improvements presented to local health authorities. ACADEMIC PRESENTATIONS

• Approach to a Schizophrenic Patient, Jeddah Mental Health Hospital – Grand Round (2012)

• Child with Short Stature: Clinical Approach, King Faisal Specialist Hospital Jeddah – Grand Round (2011)

• Advances in Treatments for Erectile Dysfunction, Pharmacology Day, King Abdulaziz University (2009)

• Clinical Approach to Peptic Ulcer Disease, Anatomy Academic Day, King Abdulaziz University (2007) VOLUNTEER & COMMUNITY OUTREACH

• Rescue Jeddah Team – Emergency Response Volunteer (2011) Participated in emergency medical response operations across Jeddah, supporting first aid efforts and on-site coordination during crisis situations.

• Mina Emergency Hospital – Hajj Season Medical Support (2008–2009, 2011) Assisted in providing emergency care during the annual Hajj pilgrimage, managing high patient volumes in a high-pressure environment, and ensuring safe, efficient triage.

• Saudi Red Crescent – Holy Mosque Emergency Team

Served as a field volunteer delivering first aid and emergency support in crowded pilgrimage zones; supported rapid response teams during Ramadan Umra Season.

• Breast Cancer Awareness Campaign – Organizer (2008–2009, 2012) Planned and executed public health campaigns focused on early detection, patient education, and stigma reduction in local communities and university settings.

• Earth Day & Environmental Health Events – Organizer (2008–2010) Led environmental awareness initiatives promoting sustainable behaviors and public health education within academic and community platforms.

SKILLS

• Clinical & Medical Knowledge • Data Analysis & Interpretation (Excel, STATA) • Leadership & Team Management

• Multilingual (English & Arabic) • International Patient Liaison • Cross-cultural Communication • Problem Solving REFRENCES

Available Upon Request

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