Customer Service Representative
Resume:
Tiffany Terry
Galloway, NJ *****
***.*****@*****.***
Professional Summary
Customer service professional with demonstrated ability to deliver high-quality customer service over the phone.
Empathetic with the ability to build rapport with customers. Seasoned hard worker with lots to offer a company/corporation. Excellent customer service, communication skills, and work ethic. Authorized to work in the US for any employer.
Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert- level knowledge of industry service protocols and best practices. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Work Experience
CSR/Scheduler
infinite Computer Solutions-Rockville, MD
May 2024 to Present
• Handle high call/email volume, surpassing response benchmarks
• Collaborate with providers and clinic staff
• Resolve complex complaints, enhancing satisfaction
• Schedule appointments, streamline operations
• Boost team morale through active engagement
Claims Processor
Conduent-Richardson, TX
January 2023 to November 2023
• Processed insurance claims, ensuring accuracy and compliance with HIPAA regulations.
• Reviewed and verified claim submissions, enhancing operational efficiency.
• Coordinated with agents and beneficiaries to resolve claim issues effectively.
• Calculated program eligibility, optimizing resource allocation.
• Managed medical equipment orders, ensuring timely delivery and eligibility. Chat Agent (Remote)
Alabama Department of Labor-Montgomery, AL
June 2021 to December 2022
• Assist claimants in resolving payment issues and account access via live chat.
• Improved claimant satisfaction by efficiently addressing and resolving inquiries.
• Utilized data entry skills to maintain accurate records and streamline processes.
• Collaborated with team to ensure seamless claimant experience and support.
• Enhanced service efficiency by identifying and clearing account blockages. Unemployment Claims Agent (Remote)
Department of Labor-New York, NY
April 2020 to May 2021
• Process and resolve unemployment claims efficiently, ensuring compliance with state laws.
• Completed backlog of claims, improving processing times and customer satisfaction.
• Addressed inquiries about claims, providing clear guidance on regulations.
• Utilized analytical skills to identify and address claim discrepancies.
• Contributed to a collaborative team environment, enhancing overall department performance. Manager
Maurices-Conyers, GA
October 2018 to March 2020
• Lead sales team to exceed targets and enhance customer satisfaction through effective strategies.
• Streamlined HR processes, improving recruitment and training efficiency.
• Resolved customer issues promptly, maintaining a high level of service quality.
• Implemented inventory management techniques, optimizing product availability.
• Coordinated scheduling to ensure optimal staff coverage and productivity. Sales Associate/Customer Service
Belk-Conyers, GA
July 2018 to October 2018
• Selling/up selling on sales floor
• Listen and respond to customers' needs and concerns
• Assist customers with purchases
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Complete markdowns, floor sets
• Meet daily sales goals
Manager
Destination XL Group-Mays Landing, NJ
April 2017 to April 2018
• Selling/up selling on sales floor
• Listen and respond to customers' needs and concerns
• Assist customers with purchases
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Complete markdowns, floor sets
• Meet daily sales goals
Key Holder/Sales Associate
children's place-mayslanding, NJ
May 2015 to April 2017
• Listen and respond to customers' needs and concerns
• Assist customers with purchases
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Complete Markdowns, floor sets
• Meet daily sales goals
Staffing Coordinator/Supervisor
Royal Suites Healthcare & Rehabilitation-Galloway, NJ September 2008 to January 2012
• Coordinate monthly nurse schedules, ensuring timely delivery to families.
• Manage and update SHINE schedules daily by 5pm, maintaining accuracy.
• Communicate promptly with families and coordinators on scheduling changes.
• Assist in interviewing new nurses, focusing on availability and staffing needs.
• Generate SHINE reports to optimize staffing efficiency and reduce overtime. Education
Some College in Health and Wellness
Kaplan university - Miami, FL
December 2011 to December 2013
Skills
• Key Holder
• Typing
• Customer Service
• Microsoft Outlook
• Fraud
• Phone etiquette
• Conflict management English Native
• Fact checking
• Microsoft Excel
• Microsoft Office
• Interviewing
• Medical terminology
• Team Building
• Social media management
• Retail sales
• English
• Microsoft Word
• Recruiting
• Operations
• HIPAA
• Customer relationship management
• Workday
• Retail Management
• Account management
• Google Docs
• Live chat
• Merchandising
• Word
• Organizational skills
• Management
• Inventory Management
• Autism Experience
• Serving
• Time Management
• Training
• HR sourcing
• Windows
• Computer skills
• Keyholder
• Zendesk
• Human resources
• Sales
• Communication skills
• Salesforce
• Data analysis skills
• Assistant Manager Experience
• Customer support
• Proofreading
• Scheduling
• Computer literacy
• Marketing
• Management Experience
• Payroll
• Store Management Experience
• Supervising Experience
• Leadership
• Inventory
• Upselling
• User research
• Data entry
• Microsoft Access
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