Customer Service Warehouse Worker
Resume:
Alycia Jackson
Entrepreneur and Independent Contractor
Montgomery, AL 36116
***************@*****.***
Professional Summary
My current goal in seeking employment is to gain employment from a company in which many, if not all of, my skills will be utilized to their fullest potential, and to work for a business in which growth and advancement is encouraged, promoted, and celebrated, as well as the privilege of having a great working environment.
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Hyundai Glovis-Montgomery, AL
July 2024 to Present
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Maintained a clean and organized work area to promote safety and productivity
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately Entrepreneur/Business Owner
Copacetic Apparel-Wetumpka, AL
March 2020 to Present
I started my own business named Copacetic Apparel in spring of 2020, and I,along with my partner, we sell brand-name clothing from brands such as Nike and Adidas.
• Developed and implemented strategic business plans to drive growth and increase profitability
• Oversaw budgeting and financial management, ensuring the company's financial health
• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
• Created effective marketing strategies to promote the business and attract new customers
• Utilized social media platforms to expand brand awareness and engage with target audience
• Maintained high levels of customer satisfaction through exceptional service delivery
• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
• Leveraged data analytics tools to track business performance and make data-driven decisions Server
Darden Restaurants-Montgomery, AL
July 2022 to October 2022
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Server/Cashier
Wharf Casual Seafood-Montgomery, AL
April 2022 to August 2022
• Greet incoming guests
• Operate and clean the point of sale tools at and around the register area
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
• Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
• Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
• Managed cash transactions accurately and efficiently using POS system
• Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
• Served as a team player by assisting coworkers during busy periods or when needed
• Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
CSR - Customer Service Representative
Working Solutions-Remote
January 2022 to April 2022
• Complete and upkeep independent contractor and personal information security tests and certifications
• Answer calls as a customer service representative
• Work from home in an independent environment
• Answer client questions, verify client information and assist clients with issues operating software
• Worked for TurboTax for the tax year 2021
• Keep all technology to required standards
Food Service Worker
Costco Wholesale-Montgomery, AL
November 2021 to January 2022
• Greet and serve customers
• Take hourly food temperatures to maintain compliance
• Keep all areas clean
• Food pizza boxes
• Prep pizza and hot dogs
• Keep condiments and utensils stocked
• Maintain compliance training
Server
Applebee's-Montgomery, AL
July 2021 to November 2021
• Worked at a restaurant
• Handled 4-7 tables daily
• Took food and drink orders
• Served meals
• Checked on guests frequently
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
Education
High School Diploma
Prattville High School - Prattville, AL
August 2010 to May 2011
Skills
• Microsoft Office
• Sales
• Office experience
• Computer skills
• Information Security
• Cash register
• Communication skills
• Microsoft Word
• Hospital Experience
• Outside Sales
• Problem-solving
• Cash handling
• Data entry
• Flexibility
• Restaurant experience
• Customer service
• Reliability
• Microsoft Excel
• HIPAA
• Hospitality
• Guest services
• Organizational skills
• Medical office experience
• Insurance Verification
• Team Work
• Serving
• POS
• Hospital experience
• Tax Experience
• Typing
Certifications and Licenses
CPR Certification
May 2023 to May 2024
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