Customer Service Patient Care

Desirée Crawford

Saint Paul, MN *****

***********@*****.***

+1-651-***-****

General Manager

Americas Best

Dec 2025-Present

Implement new and strategic strategies for store growth. Maintain NPS and P&L. Schedule to business needs. Hire, train and maintain accountability as needed store wide. Work with all site and district needs. Work direct with Dr. patients and staff to insure patient care needs are met. Meet deadline and raise performance standards

Operations Manager

Hertz - Saint Paul, MN

2023-2025

Uncapped Sales/Customer Service/Multi task & team Coordination/ Diverse setting/Computer/Windows/ Typing/Front desk/Exit ramp/Timely/Friendly Service/Rental Sales Associate/Manager

Pearle Vision - Saint Paul, MN

March 2015 to June 2023

Sales/Management/Training/Supervision/Diverse Patient Care/Community work/Optician/On boarding/ Tech duties/Doctor Collaboration/Computer/Typing/Basic and General knowledge of Computer use skills/ Google Doc and Sheets/Excel/Microsoft/

Team building/Team flow/Internal messaging and Email systems. Group Home Worker

Legacy Endeavors - Saint Paul, MN

January 2013 to January 2015

Care for resident needs as float staff in care setting/maintain accurate and Hippa compliant standards/ maintain medical/medication/and CPR training/Meet and exceed patient care needs on a daily full time basis

Optician/Frame Stylist

LensCrafters - Minnetonka, MN

January 2012 to January 2013

Frame Styling/Entry level Optician work/helping patients according to specific optical, fashion and care needs/Direct Sales

Education

High school diploma

General

Skills

• Driving

• Delivery Driver Experience

• Retail Sales

• Sales

• Typing

• Customer Service

• Microsoft Word

• POS

• Computer Skills

• Time Management

• Cash Handling

• Inventory Control

• Communication Skills

• Microsoft Excel

• Office Management

• Management

• Upselling

• Merchandising

• Data Entry

• Front Desk

• HIPAA

• Medical Terminology

• Serving Experience

• Medical Records

• Phone Etiquette

• Writing skills

• Customer service

• Communication skills

Certifications and Licenses

Driver's License

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