Customer Service Inventory Management

Amelia Sam

*** *** **. ** **** ok ***** 405-***-**** *******@*****.***

Profile

Friendly and engaging team player and leader. I'm always trying to find ways to improve my skills and always seeking new opportunities to help me learn to be better than yesterday. I'm a self-motivated, dependable, well-organized professional with excellent customer service skills and strong administrative experience. These positions also gave me the chance to improve my customer service leadership skills and interpersonal abilities.

Education

B.A. SOUTHERN NEW HAMPSHIRE UNIVERSITY/ AUGUST 2023 Currently pursuing a Bachelor of Business Administration Expected Graduation / Dec. 2025

A.A. Redlands Community College – 2015/2019

Associates of Arts General Studies

405-***-**** - El Reno, OK

Experience

LEAD BARTENDER LOGANS ROADHOUSE OCTOBER 2015 – CURRENT 405-***-****

• Customer service: Showcase your ability to provide quality service and build relationships with customers. You can also mention your ability to manage difficult customers.

• Bartending expertise: Demonstrate your knowledge of mixing, garnishing, and serving drinks. You can also mention your ability to craft specialty drinks and make specialty mix-ins.

• Inventory management: ability to maintain inventory and order drinks and supplies.

• Organization: Demonstrate your ability to keep the bar clean, stocked, and organized.

• Leadership: Show your ability to coordinate staff and train other bartenders.

• Cash handling: Highlight your honesty, reliability, and ability to handle cash.

• Communication: Demonstrate your communication skills and ability to prioritize communication with customers and other staff.

SELF EMPLOYED UBER EATS /DOOR DASH JUNE 2019- CURRENT

• Delivery Highlight your ability to deliver food orders to customers, including your use of GPS navigation and time management skills.

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• Customer service Demonstrate your ability to communicate clearly with customers and provide exceptional service.

• Safety Show that you can safely operate a vehicle in different weather conditions and respect food safety standards.

• Multitasking Show that you can manage multiple orders and delivery locations at once and work well during peak hours.

• Organization Demonstrate that you can keep detailed records of deliveries and track order progress.

• Collaboration Show that you can work with other drivers to troubleshoot issues and ensure on-time deliveries.

MANAGER TACOMAYO APRIL 2012 to NOVEMBER 2013 405-***-**** - El Reno, OK

• Leadership and Supervision: Managed and motivated teams to achieve targets, provided coaching and mentorship, addressed performance issues, and fostered a collaborative work culture.

• Staffing and Recruitment: Led hiring processes, conducted interviews, onboarded new employees, and developed training programs.

• Performance Management: Set clear expectations, tracked progress, conducted regular performance reviews, and provided feedback to employees.

• Operational Efficiency: Streamlined processes, monitored budgets, identified areas for improvement, and implemented cost-saving measures.

• Strategic Planning: Contributed to departmental goals, developed strategic plans, and aligned team efforts with company objectives.

• Problem-Solving: Successfully resolved conflicts, addressed operational challenges, and implemented solutions to improve performance.

CASHIER / ACCOUNTING/ MACHINE TECH LUCKYSTAR CASINO EL RENO/CLINTON OK JUNE 2006 – SEPTEMBER 2010

• Used evaluation instruments and visual and auditory observation to identify sources of problems that resulted in machinery malfunction to troubleshoot defective equipment.

• Increased customer satisfaction by resolving [Product or Service] issues.

• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

• Securing company funds; provide accurate and courteous guest service.

• Maintaining and assuring the proper routing of the department's paperwork. Skills & Abilities

· Fast learner

· Positive attitude

· Excellent interpersonal and communication skills

· Sale expertise

· Liquor, beer and wine knowledge

· Coaching and mentoring

· Creative mixology

· Experienced in most restaurant positions

· Fun and energetic

· MS Office

· Ordering procedures

· Managment leadership

References

Alicia Wilson 580-***-****

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Mia Contreras 580-***-****

Savanna Thomas 405-***-****

Nakayla Lumpmouth 405-***-****

Alyssa Ridgeway 405-***-****

Kana Hodge (870) 613- 1171

Wynter Hall 405-***-****

Contact this candidate