Customer Relations Aviation Maintenance

Brittney Robertson

Jacksonville, FL

Phone: 832-***-****

Email: *********.********.*@*****.***

www.linkedin.com/in/brittneyrobertson

Objective

Dedicated and experienced Aviation Maintenance Administration-man First Class (AZ1) with extensive ability in leading multiple divisions, managing maintenance, and customer relations. Looking to use my skills in a dynamic role to contribute to success and efficiency.

Ability Summary

Over 15 years of experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. A proactive, analytical, and quick learner eager to add value to any industry.

Employment History

10/2009 - 02/2025

Leadership and Management

US Navy, Jacksonville, FL

Leadership and Management: Supervised and led multiple divisions, providing guidance and ensuring adherence to upkeep schedules and protocols. Successfully managed a team of 30 personnel, fostering a collaborative environment and driving high performance. Coordinated with senior leadership to streamline operations, resulting in a 98% increase in maintenance efficiency.

Maintenance Control: Ran the operations as Safe for Flight for 6 Aircraft, overseeing daily activities and ensuring prompt completion of repair tasks. Implemented new tracking systems that improved diagnostic accuracy and reduced downtime by 85%. Developed and enforced standard operating procedures, enhancing overall maintenance quality and safety.

Detachment Stand-Up: Led the establishment of 4 detachments, including coordinating logistics, training personnel, and ensuring readiness for operational deployment. Managed all aspects of detachment operations, from first setup to execution, achieving mission goals with a 98% success rate. Created comprehensive training programs for new detachment members, ensuring they were well-prepared for their roles.

Administrative Functions: Audited service records, prepared reports, and conducted audits to ensure compliance with Navy regulations and standards. Acted as the primary liaison between maintenance teams and higher command, effectively communicating operational status and needs.

06/2008 - 08/2009

Caterer Helper

Charlie's Catering, Missouri City, TX

Perform a variety of food preparation duties other than cooking, such as preparing cold foods and shellfish, slicing meat, and brewing coffee or tea.

04/2007 - 04/2008

Dental Assistant (DA)

Morgan & Associates Dental Office, Houston, TX

Perform limited clinical duties under the direction of a dentist. Clinical duties may include equipment preparation and sterilization, preparing patients for treatment, aiding the dentist during treatment, and providing patients with instructions for oral healthcare procedures. May perform administrative duties such as scheduling appointments, keeping medical records, billing, and coding information for insurance purposes.

Education History

04/2018

Bachelor's Degree Criminal Justice

Berkeley College, New York, NY

06/2014

Associate's degree Criminal Justice

Berkeley College, New York, NY

05/2005

Willowridge High School, Houston, TX

Occupational Licenses, Certificates and Training

01/2021

System Administrator/Analyst

01/2019

Database Administrator

01/2015

Office Manager/Administrative Services

01/2014

Computer Operator

Honors & Activities

Military Outstanding Volunteer Service Medal

Navy and Marine Corps Achievement Medal-7

References

Devon Showell ************@*****.***

Ralph Casimiro ********@*****.***

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