Billing Specialist Medical

Trina Kidd

**********@*****.*** 832-***-**** Alvin, TX 77511

Summary Dependable, detail-oriented and knowledgeable Certified Healthcare Collections, medical coding, and billing professional with a track record of stellar customer support and strong communications expertise. Eager to contribute advanced communications, medical billing/collections and problem-solving skills toward optimizing the goals of a progressive employer. Strong client communications skills, building customer-centric rapport and demonstrating stellar billing and coding initiatives. Proficient in MS Office, ADS, and SLAR systems.

Skills • Quality-oriented team player

• Bill payment

• Submission of medical claims

• Billing/Coding

• Research

• Eligibility/Claim Status

• Problem Resolution

• HCFA 1500

• Proficient with Word and Excel

• Customer Service

Experience Billing Specialist -Texas Hearing Institute (Houston, TX) August 2020 – March 2025

* Payments Posting

* Going to multiple sites to find EOB’s to Post

* Front Desk- Checking in patients

* Check-Out – Checking out patients

* Posting Charges, Billing Charges

* Billing claims, Appeals

* Authorizations

* Patient and Insurance Reimbursements, Payment resolution

* Other Duties as assigned

Medical Billing Specialist - Medical Diagnostic Laboratories LLC (League City, TX)

January 2020 – August 2020

• Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.

• Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.

• Reviewed and verified benefits and eligibility with speed and precision.

• Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.

• Prepared billing statements for patients, ensuring correct diagnostic coding.

• Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.

• Submitted refund requests for claims paid in error.

• Entered procedure codes, diagnosis codes and patient information into SLAR.

• Posted charges, payments and adjustments.

• Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.

• Completed appeals and filed and submitted claims.

• Collaborated closely with other departments to resolve claims issues.

• Accurately coded diagnostics and prepared billing statements for patients.

• Processed ERA files through I plexus and Change Healthcare Clearing house

• Reconciled EFT payments

• Supported the Customer Service department by assisting in resolving patient's billing issues.

• Handled all delegated tasks, including accounts follow-up and claim status.

Billing Specialist - SpectraCell Laboratories Inc. (Houston, TX) September 2019 - December 2019

• Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.

• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.

• Posted payments, adjustments, credits, and write-offs with ADS Software.

• Corrected CPT codes and diagnosis, verified patient's eligibility through the Medicaid and Managed Care websites.

• Reviewed Remittance Advice for adjustments and non-covered services.

• Worked on correspondence and submitted any requested documentation from various insurance.

Billing Specialist - Medical Diagnostic Laboratories LLC (League City, TX) October 2011 - September 2019

• Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.

• Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.

• Reviewed and verified benefits and eligibility with speed and precision.

• Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.

• Prepared billing statements for patients, ensuring correct diagnostic coding.

• Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.

• Submitted refund requests for claims paid in error.

• Entered procedure codes, diagnosis codes and patient information into SLAR.

• Posted charges, payments and adjustments.

• Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.

• Completed appeals, filed and submitted corrected claims.

• Accepted and processed customer payments and applied toward account balances.

• Processed ERA files through Iplexus and Change Healthcare clearing house

• Reconciled EFT payments

• Earned reputation for good attendance and hard work.

• Supported the Customer Service department by assisting in resolving patient's billing issues.

• Recognized by management for providing exceptional customer service.

• Handled all delegated tasks, including accounts follow-up and claim status.

New Business Clerk - Garden State Life Insurance (Houston, TX) March 2001 - October 2006

• Compiled information regarding new accounts and entered information into computers and file related forms.

• Identified which company offerings would best meet customer needs and provided additional details about pricing, support, shipping and maintenance.

• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.

• Responded efficiently to customer queries and complaints to find solutions and diffuse tension.

Education and Training High School Diploma

May 1990

Dickinson High School, Dickinson, TX

December 2011

Texas School of Business, Houston, TX

• Completed coursework in Medical Billing and Coding Work Volunteer Dickinson Police Department

February 2017 - 2021

• Patrol neighborhoods

• Assist in parades, fairs and benefits

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