Delivery Driver Customer Service
Resume:
Christel Schwartz
Colon, MI *****
************@*****.***
Professional Summary
I am looking for employment in an environment where I can apply my skills and make a positive
contribution in others lives.
Authorized to work in the US for any employer
Work Experience
Instacart Shopper/Delivery Driver
Sturgis, MI
Present
Personal shopping/ grocery shopping for individuals and businesses. Guaranteeing freshness and quality,
communicating with customers, picking quality items, recommending substitutions and
Courier
self employeed-Sturgis, MI
October 2024 to Present
• Ensure the safe handling and transportation of fragile or perishable items
• Purchased professional grade equipment to ensure temperature and quality
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special
instructions
• Delivered packages and goods to customers in a timely and efficient manner
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights,
tires, etc
• Maintained cleanliness and organization of company vehicles at all times
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Achieved and maintained a 5 Star customer satisfaction rating based on the last 100 deliveries feedback
surveys
• Received multiple commendations from customers for exceptional service and communication
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
• Maintained a clean driving record
• Cultivated positive relationships with regular customers through friendly interactions
Primary Caregiver for family
self employeed-Sturgis, MI
February 2018 to January 2023
I was my father-in-law’s primary caregiver, without compensation, for a little over four years. He was
in an automobile accident and fractured his hip. He was incapable of self-care due to immobility
issues since that incident. I had to help him with all daily activities, including but not limited to,
personal hygiene, medication management and dispensing (including diabetic insulin shots), financial
management, meal preparation (diabetic, salt, and heart restrictions), vital checks and recording, sugar
intake management and corrective measures (rapid release injections and calculations), shopping,
all cleaning responsibilities, laundry, assisting in dressing, transportations (wheelchair and cane),
medical records, bill payments and financial decision assistance, physical therapy (at-home), weight
management, hospice care and final medication distribution, advocacy (especially on the phone),
motivating and encouraging healthy choices and cooperation with healthcare directions, sun downers
care, early on-set Alzheimer care, severe diabetic care, cardiovascular care, neuropathy care; etc.z
In Home Care Specialist
Adapt-Sturgis, MI
December 2018 to March 2019
I helped my client with her daily living tasks; light cleaning, meal preparation and planning, grocery
shopping, financial planning, transportation, health and hygiene planning, doctor visits, etc. I also had a
second client who I served as a job coach at the Three Rivers Day Reporting Center.
WORK-STUDY - ASSISTANT FOR STUDENT CAMPUS ACTIVITIES BOARD
GLEN OAKS COMMUNITY COLLEGE-Centreville, MI
January 2018 to May 2018
PHONE: 269-***-****
Dates of Employment: 01/2018 - 05/2018
• DUTIES: Duties include, but are not limited to, coordinating events, designing and distributing campus
calendars and event flyers, advertising activities, preparation for events, taking inventory counts of
supplies, cleaning and organizing activities closet, operating event machines. Specific skills needed to
adequately perform job duties include being outgoing, detail-oriented, organized, able to multitask, have
the ability to work on their own, and have the ability to interact with others. Must exhibit leadership
qualities and have great knowledge of customer service.
WORK-STUDY - OFFICE ASSISTANT TO THE ASSISTANT DEAN OF ENROLLMENT
SERVICES & REGISTRAR
GLEN OAKS COMMUNITY COLLEGE-Centreville, MI
September 2015 to August 2017
BEVERLY ANDREWS (RETIRED; SEE REFERENCES)
Dates of Employment: 09/2015 - 08/2017
• DUTIES: Duties include, but are not limited to, filing, copying, alphabetizing, keyboarding, data
entry, answering phones, shredding records, and providing counter service. Organizing student files in
preparation for purging and digitalizing. Specific skills needed to adequately perform job duties include
familiarity with Microsoft Office and Windows operating system needed, good communication skills,
dependability, and customer service skills.
WORK-STUDY - OFFICE ASSISTANT TO THE OCCUPATIONAL STUDENT SUCCESS
ACADEMIC ADVISOR
GLEN OAKS COMMUNITY COLLEGE-Centreville, MI
July 2012 to March 2013
PHONE: 269-***-****
Dates of Employment: 07/2012 - 03/2013
• DUTIES: Duties may include, but are not limited to, filing, copying, alphabetizing, organizing student
files, keyboarding and data entry.
HOURLY MANAGER / FULLY-CROSS TRAINED EMPLOYEE
APPLEBEE'S GRILLE & BAR-Saint Joesph county, Michigan
June 2000 to October 2006
DAN CORDER PHONE: 269-***-****
Dates of Employment: 06/2000 - 10/2006
• DUTIES: Management duties included, but are not limited to, customer service, handling customer
complaints, assuring food safety, quality and presentation, assuring the safety of staff and building,
supervising a crew of 25 to 30 employees, projecting and maintaining the shifts labor per hour, handling
financial reports & bank transactions, and inventory counts; etc.
Education
Applied Science in Business Degree in Business
Glen Oaks Community College - Centreville, MI
August 2012 to May 2018
Skills
• Public Speaking (2 years)
• Customer service (10+ years)
• Payroll (7 years)
• Meal Preparation (10+ years)
• Customer Service (10+ years)
• Conflict Resolution (6 years)
• Delivery driver experience (1 year)
• Training & development (8 years)
• Records Management (10+ years)
• Budgeting (6 years)
• Officer of Honor Society (2 years)
• Records management (8 years)
• Personal shopping (1 year)
• Supervising experience (8 years)
• Caregiving (6 years)
• Management (6 years)
• Leadership (9 years)
• Event Planning (6 years)
• Advocacy (6 years)
• Home Care (4 years)
• Financial planning (4 years)
• Accounting
• Personal care home (4 years)
• General Ledger Accounting
• Hospice Care (1 year)
• Conflict management (8 years)
• Leadership Training (8 years)
Certifications and Licenses
Accounting Certificate
May 2018 to Present
Completed this basic accounting certification through Glen Oaks Community College.
Management / Supervision Certificate
May 2017 to Present
Completed this entry-level Supervision course through Glen Oaks Community College.
Groups
Community Mental Health - Customer Advisory Committee
March 2016 to November 2018
I was an active advocate for mentally challenged, disabled and substance abuse clients who receive
services from the St. Joseph Co. Community Mental Health &Substance Abuse Center.
Memer of Phi Theta Kappa Honor Society
April 2016 to May 2018
I was an officer of my honor society’s local chapter while I was an active student at Glen Oaks Community
College.
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