Claims Processor Problem Solving
Resume:
TOM LINDAMAN
PROFILE
I have a proven track record of high-quality work with an attention to detail, customer-focused mindset, and creative problem solving designed to anticipate tomorrow’s issues today. I enjoy helping people achieve and providing a well-rounded approach to training and mentoring others
CONTACT
PHONE:
WEBSITE:
https://www.linkedin.com/in/tom-lindaman-610a00317/
EMAIL:
**************@*****.***
SKILLS
Written and Oral Communication
LEAN Management
Leadership
Agile Mindset
Microsoft Office Products
Problem-Solving
Attention to Detail
Creative Thinking
EDUCATION
Drake University
9/92-5/94
Master of Arts in Journalism and Mass Communication, Columnist for student newspaper The Times-Delphic
University of Northern Iowa
9/88-5/92
Bachelor of Arts in English Language and Literature, Minor in Journalism, Four-year participant of UNI’s Forensics Team, Feature Writer for student newspaper The Northern Iowan
WORK EXPERIENCE
DXC Technology – Claims Analyst
10/24-4/25
Processed life claim requests to determine reimbursement to funeral homes and/or the families of deceased policy holders. Used critical thinking and department and regulatory guidelines to complete side-by-side comparisons of funeral charges. Sent letters to funeral homes and third party assignees to obtain necessary documentation.
Nationwide - Senior Claims Processor
12/19–10/24
Processed claim requests from members, agents, and peers. Researched and responded to peer questions. Served on department’s Advisory Council. Completed Associate Development Program and LEAN Network training.
Nationwide – Claims Processor
6/17-12/19
Processed claim requests from members, agents, and peers. Researched and responded to peer questions.
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