Customer Service Representative
Resume:
Yareny Paredes
Fresno, CA *****
*************.**@******.***
Professional Summary
Resourceful and detail-oriented with 4 years of experience in warehouse settings and customer service demonstrating a strong commitment to customer connection/interaction and teamwork. Proficient in cash register operations, bilingual in Spanish and English, and skilled in cleaning and shipping & receiving. Very adaptable to new environments and ready to take on new challenges Authorized to work in the US for any employer
Work Experience
Insurance Customer Service Representative
Fiesta Auto Insurance & Tax Service-Fresno, CA
November 2024 to Present
Handle auto insurance inquiries
• Quotes
• Policy info
• Rating prices
• Greet costumers
• Educate customers on coverages
Packer/Shipper
Amazon.com-Fresno, CA
March 2022 to October 2024
• Efficiently picked and packed customer orders according to order specifications
• Utilized handheld scanners and computer systems to track inventory levels and update stock records
• Achieved a pick rate of XX items per hour, consistently meeting or exceeding productivity targets Picker
Amazon.com-Fresno, CA
October 2021 to November 2021
Pick items
Report damage or missing items
Janitor and Cleaner
Rj&y cleaning services-Fresno, CA
October 2020 to August 2021
Clean covid rooms
Wipe down chairs in waiting rooms at the clinic
• Maintained inventory of cleaning supplies and promptly reported any shortages or equipment malfunctions
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Followed safety protocols while handling hazardous materials and chemicals for proper disposal Cashier/Waitress
Tacos Tijuana-Fresno, CA
August 2020 to October 2020
Prepare food to go
Serve food
Cash register
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
• Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
• Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
Education
High school diploma
Roosevelt High School - Fresno, CA
August 2016 to June 2020
Skills
• Organizational Skills
• Time Management
• Communication skills
• Insurance sales
• Communication
• Critical thinking
• Highly adaptable
• Teamwork
• Spanish
• Warehouse experience
• Microsoft Office
• Bilingual
• Cleaning
• Shipping & Receiving (4 years)
• Customer service
Languages
• Spanish/english - Fluent
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