Customer Service Facilities Coordinator

SANDRA MCGRATH

** ******** **, ******* ** ***** Phone: 781- 504-6122 e-mail: **********@*******.***

SUMMARY OF QUALIFICATIONS

Dedicated and results-oriented with superior client facing skills.

Proven problem solving talent

Demonstrated ability to effectively prioritize work, completing multiple, concurrent assignments in a timely and professional manner.

Effective communicator and proven ability to retain and grow superior client relationships. PROFESSIONAL EXPERIENCE

JLL, working with Pfizer Global Supply September 2024-Present Facilities Coordinator

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success on a daily basis.

• Respond to all work order procurement requests in a timely manner, ensuring KPI compliance.

• Identify opportunities for improved operation and service excellence.

• Provide information and direction to vendors, staff and other service providers as required to ensure excellent coordination and execution of work.

• Support multiple departments within JLL from a procurement, vendor development, and contracting perspective.

Merrimack Valley YMCA July 2021-Present

Families and Youth Program Director

• Responsible for program development for youth, teens and families.

• Expanding programs into the community and working with different agencies to further the Y’s reach with children and families.

• Financial Accountability for all annual program revenue goals.

• Manage the Child Watch division of the Andover YMCA, with a staff of 25 employees.

• Provide coaching to all program staff members.

• Coordinate the Youth Basketball League and have over 300 players during the winter and spring seasons

EDASSIST SOLUTIONS, a division of BRIGHT HORIZONS October 2016-Present Employee Services Coordinator

Responsible for auditing and processing tuition reimbursement applications for clients.

Proof grades and receipts against submissions and client requirements.

Ensure the appropriate tuition discounts are applied prior to submission for payment.

Provide exceptional customer service via phone and email for customer inquiries related to tuition payments, policies, processes and systems. DICOM TRANSPORTATION July 2014 – October 2016

Customer Service

Process information from bill of ladings that must be entered nightly to ensure accurate delivery.

Solve problems related to undelivered/missing packages.

Create nightly reports for specific clients.

Review the work of other Data Entry Representatives.

Perform Data Review of specific clients on a nightly basis. Jm,h

TD BANK-Customer Service October 2008 – November 2010

Responsible for encoding checks in a timely manner to ensure proper account maintenance. INTERNAL REVENUE SERVICE-Encoder December 2007 – May 2008

Responsible for entering information from taxpayer returns into the IRS computer system. FIDELITY INVESTMENTS March 2004 – May 2007

TEAM LEAD – Legal Processing

Oversaw a processing team accountable for answering and fulfilling requests for legal documentation

Incorporated revised department procedures to streamline daily processing.

Trained outside vendors on department procedures and systems for outsourced projects

Created monthly reporting for senior executives, outlining department accomplishments and future forecasting

Met weekly with team members for status updates and review upcoming project deadlines within Fidelity as well as Fidelity clients.

EXGENEX November 2000- March 2004

Comprehensive digital solutions for events and meetings including registration, data management, lead retrieval, and front-end web services

SENIOR ACCOUNT MANAGER – Client Services

Managed a team of project managers to develop and implement clients’ data management systems

Creator of project plan and documentation of all client needs and deadlines

Development and maintenance of clients’ ecommerce website

Oversight of event including: shipping, networking logistics and site management

Management of onsite team (IT, Software, exhibitor services and temporary staff)

Responsible for all reporting needs: pre event, onsite and post event

Accountable for meeting event budgets and revenue goals

Met weekly with team members to provide valuable feedback in developing stronger client relationships

DIGITAL CONSULTING, INC. August 1996 – November 2000 Leader in creating and producing high technology conferences and tradeshows regarding the management of computer based systems for improved business efficiency. SENIOR PROJECT MANAGER August 1996 – April 1998

Client Services

Handled all department management issues for customer service and attendee sales

Administered corporate training to all new employees

Responsible for handling all customer issues, as well as outlined the strategic direction for new events by providing valuable client feedback

Strong client service skills include corporate representation, customer service and sales experience.

SENIOR PROGRAM MANAGER April 1998 – November 2000

Client Services

Responsible for the research and development of the Customer Relationship Management Conference for approximately 1500 attendees, accounting for 60% of the company’s revenue.

Established relationships with top industry leaders for program development

Worked closely with internal departments to ensure successful events.

Managed international partnership program including training, marketing and operations

Worked as liaison between international partners and exhibitors to ensure profitable events. SANDRA MCGRATH

24 Juliette St, Andover MA 01810 Phone: 781- 504-6122 e-mail: **********@*******.*** BANK OF BOSTON February 1995 – August 1996

ONSITE COORDINATOR

Developed program and system specifications for the “Bank at Work” program in Massachusetts, Connecticut, and Rhode Island markets

Acted as liaison between corporate accounts and the Bank.

Provided support to human resources to initiate program awareness within their company.

Responsible for all training programs in bank branches and tele-banking centers for all three states.

EDUCATION

UNIVERSITY OF MASSACHUSETTS – Lowell, Massachusetts June 1994 Bachelor’s degree: Management and Economics

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