Business Analyst Process Improvement

SHANAN JONES

Claremore, Oklahoma United State 602-***-**** ************@*****.*** WWW: htts://www.linkedin.com/in/shanan-jones-61966a50 SUMMARY

Results-driven Application Analyst with 10+ years of experience designing, implementing, and optimizing business-critical software solutions. Proven expertise in Kronos configuration, payroll management, and IT systems compliance, with a focus on enhancing operational efficiency and delivering measurable outcomes. Known for improving productivity through data-driven analysis and cross-functional collaboration.

SKILLS

• Kronos Workforce Central (WFC)

• UKG Dimensions Configuration

• Timekeeping Systems Administration

• Payroll Compliance & Tax Filing

• Business Process Improvement

• Vendor Management

• Workforce Management (WFM) Solutions

• Data Analysis & Reporting

• IT Systems Compliance

• Cross-Functional Collaboration

• Project Management

• Employee Training & Development

EXPERICENCE

AKLU

Consultant – UKG WFC Techno-Functional Support

Koch Industries Claremore

May 2024 – Nov 2024

• Collaborated with 5+ product teams in an agile environment, actively participating in 100+ stand-up meetings to drive system enhancements and resolve technical challenges.

• Resolved 90% of support tickets by troubleshooting system issues, analyzing root causes, and guiding 30+ end users on preventive measures.

• Optimized Kronos WFC processes using WIM and SQL, reducing system errors by 25% and enhancing workforce management functionality.

• Streamlined attendance, accruals, and scheduling workflows, improving payroll accuracy and compliance for 1,000+ employees across multiple locations.

Application Analyst - Labor 08/2019 to 04/2024

PetSmart Claremore, OK

• Directed 15+ high-impact projects, improving labor forecasting accuracy by 25% through enhanced business requirements and functional design specifications.

• Collaborated with stakeholders, achieving 98% project alignment and successful implementation of scalable application solutions.

• Identified and resolved 50+ technical gaps, reducing system downtimes by 30% and improving overall system reliability.

• Led vendor management initiatives, ensuring 100% on-time delivery of software upgrades and system patches. Time and Labor Specialist 09/2015 to 01/2019

City of Mesa Mesa, AZ

• Optimized timekeeping operations for 1,500+ employees, improving payroll accuracy by 20% through advanced Kronos configuration.

• Delivered timekeeping training to 100+ staff, reducing correction requests by 40% and enhancing compliance with labor regulations.

• Managed historical timecard corrections, achieving a 95% reduction in payroll errors and discrepancies.

• Conducted data analysis and compiled comprehensive reports, improving decision-making efficiency by 25%. Kronos Consultant 11/2014 to 09/2015

Freelance Phoenix, AZ

• Implemented Kronos solutions in multi-vendor environments, reducing payroll processing time by 35% for clients.

• Diagnosed and resolved operational inefficiencies, achieving a 20% increase in productivity for client organizations.

• Developed process improvement strategies that resulted in a 30% reduction in system errors.

• Created training materials and delivered presentations on system enhancements, improving user adoption by 50%. Kronos Consultant 02/2014 to 11/2014

HyBridge Solutions, Inc. Phoenix, AZ

• Provided consulting services for Kronos implementations, achieving 100% client satisfaction on assigned projects.

• Collaborated with cross-functional teams, aligning solutions with client objectives and driving project success.

• Delivered detailed business analysis and documentation, improving operational workflows by 20%.

• Supported 10+ clients with Kronos data modeling and reporting, enhancing data accuracy and usability. Payroll Analyst 06/2013 to 02/2014

Phoenix Children's Hospital Phoenix, AZ

• Processed payroll for 2,000+ employees, reducing payroll discrepancies by 15% through process optimization.

• Ensured tax compliance and coordinated with tax authorities, reducing response times by 30%.

• Collaborated with HR to improve payroll processes, resulting in a 10% increase in efficiency.

• Developed payroll audit processes that identified and corrected errors before final payroll runs. Kronos Time & Attendance Specialist 11/2008 to 05/2013 Republic Services Phoenix, AZ

• Managed payroll processing for 5,000+ employees, ensuring 99% accuracy and timeliness using Kronos and Lawson systems.

• Reduced payroll errors by 20% through the implementation of advanced timekeeping procedures and best practices.

• Delivered training programs that improved employee retention and boosted performance by 15%.

• Supported system upgrades, minimizing downtime and ensuring seamless transitions for end-users. EDUCATION

Butler Community College El Dorado, KS

Associate of Science, Human Resources Management/Personnel Administration January 1999 CERTIFICATIONS

• UKG Kronos Training – Dimensions, WFC

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