Customer Service Social Media

NICOLE PARKER

DeLand, FL *****

Cell: 386-***-****

******.*.********@*****.***

PROFESSIONAL SUMMARY

Resourceful and motivated business professional with over 20 years of diverse experience across retail management, customer service, account handling, and small business ownership. Proven ability to lead teams, manage operations, and build customer relationships that drive revenue and loyalty. Adept at streamlining processes, problem-solving, and leading with integrity. Seeking to leverage entrepreneurial experience and strong interpersonal skills in a dynamic business, retail, or operations role.

SKILLS

- Business Operations & Inventory Management

- Customer Service & Dispute Resolution

- Vendor & Partner Relationship Management

- Hiring, Training & Team Leadership

- Marketing Strategy & Live Sales

- Financial Oversight & Budgeting

- Conflict Management & Negotiation

- Microsoft Office & Dual Monitor Navigation

- Visual Merchandising & Product Placement

- Social Media Sales (Facebook, Instagram)

PROFESSIONAL EXPERIENCE

●Owner & Operations Director

The Warehouse Resale – Sanford, FL 2021 – Present

●Founded and managed a resale business specializing in home furnishings and décor in a warehouse setting.

●Built a weekly inventory pipeline through strategic sourcing and partnerships with multiple households and vendors.

●Designed and implemented a tiered reseller commission program, onboarding and mentoring 15–20 resellers.

●Curated store layout and visual presentation, combining dollar deals with high-margin jewelry concierge offerings.

●Led all marketing efforts including social media sales, live auction-style shows, and bundle promotions.

●Negotiated with landlords and vendors to lower overhead, maintaining business stability during retail downturns.

●Handled staffing, customer service, financial reporting, and growth strategy.

●Account Specialist / Cross-Skill Collections

JPMorgan Chase – Lake Mary, FL Feb 2022 – Sept 2024

●Manage multiple financial accounts while exceeding key performance indicators in customer satisfaction and resolution.

●Created custom repayment plans and consistently exceeded debt recovery targets.

●Maintained professionalism under pressure while handling high-stress customer disputes.

●Department Manager

Jared the Galleria of Jewelry – Central Florida 2004 – 2022

●Drove revenue growth through targeted sales strategies and exceptional customer experience.

●Managed inventory, purchasing, pricing, and vendor negotiations.

●Trained and led staff while fostering a collaborative work culture.

●Consistently exceeded personal and team KPIs.

●Examiner

Florida Highway Safety and Motor Vehicles – Orange City, FL 2017 – 2019

●Evaluated applications, ensured compliance with state regulations, and mentored new hires.

●Maintained case accuracy while processing a high volume of applications under tight deadlines.

EDUCATION

Seminole State College – Business Administration and Management

Keiser University – Radiologic Technician

Contact this candidate