Account Management Call Center

CAROLE DIALS

Rowlett, TX ***** 214-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Mission: My passion is offering my strength for creative people communication, account management and resolution skills. This would include multi-level business industries. Resiliency for mastering the relationship building and handling high profile customer account management in call center environment, Supporting Sales/Brokers Commercial B2B. Best known for exemplary control for handling and maintaining escalated calls to customer satisfaction. Received high accolades for project coordination, liaison for sales, and reconciliation research for billing. Honored with J. D. Power Awards, and privileged to handle accounts such as Empire State Building, Boeing, American Airlines to name a few. Excellent PC skills hardware and software applications. SKILLS

• Microsoft Office • Data entry • Data analysis

• Accounting/Reconciliation • Billing • Organizational Structuring

• Operations Oversight • Revenue Forecasting Multitasking in fast pace environment

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• Critical Decision Making • Time Management • Attention to Detail

• Reporting to Management • Problem Solving • Financial Planning

• Technical Proficiency • SAP • CRM Software

• ISO Procedures • Email Management • Leadership, Motivator and Mentoring

• Confidential Sensitive Data • Live Chat Support • Product Knowledge EXPERIENCE

Entrepreneur October 2020 - Current

Taylor Made Events ROWLETT, TX

• Best known for creative curation of exceptional experiences for event planning.

• These memorable events range from small intimate gatherings to group gathering.

• Oversaw event set-up and tear-down, ensuring all elements were executed according to plan. Assist with planning projects and budget for development of creative memorable vision by using texture, color, light and form.

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• Directed onsite staff during events to ensure smooth execution of planned activities. Insurance Customer Service Rep September 2022 - March 2023 Transamerica/ TATA Consulting Plano, TX

Expert People and Communications skills, Acquired insurance product knowledge and terms in health as well as life insurance products

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• Computer software skills, processing transactions, research and reconciling, High Energy and Positive Attitude. Customer Service Energy Analyst July 2006 - September 2019 Green Mountain Energy /NRG Plano, TX, United States

• Reviewed measured and documented real-time energy usage at different points in building systems.

• Educated owners about available financing and tax breaks for energy-efficiency improvements.

• Lowered environmental impact of building energy use with recommendation of energy-efficient alternatives.

• Prepared professional audit reports showing current usage, inefficiencies and methods to reduce use and costs. Conduct comprehensive data analysis on energy consumption trends to identify cost saving opportunities for clients.

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Lead collaboration with interdepartmental systems to resolve billing issues relating to contracts and consumption rates.

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• Trained clients' staff on best practices in energy management and conservation. Collaborated with planned project contractors to coordinated necessary requirements for permits and inspections time management for flawless work orders to the tdu's.

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• Experienced in configuring all the billing master data and rates.

• Experience budget billing, unbilled revenue, collective billing/invoicing.

• Work with regulatory on implementation of new rate case and translate those into changes in SAP configuration. Implement rate changes in system; follow change management process to deploy changes to test system. Generate sample bills and validate rates calculations for changed rates.

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• Create rate change validation documentation & approve changes to production deployment. Upkeep Price changes in SAP.

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EDUCATION

Business Administration and Psychology

University of South Alabama, Mobile, Alabama

REFERENCES

References Upon Request

LANGUAGE

Native

English

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