Front Desk Customer Service
Resume:
Annelise Magallanes
reciptionist
** ******* ****, *********, *****
**********@*****.***
Skills
Time Management
Data Analysis
Customer Relationship Management
Team Collaboration
Attention to Detail
Record Keeping
Multitasking
Technical Proficiency
Communication Skills
Patient Care
Scheduling
Inventory Management
Organizational Skills
Critical Thinking
Sales Techniques
Adaptability
Project Management
Creative Problem Solving
Risk Assessment
Data Visualization
Receptionist with over three years of experience in managing front desk operations and enhancing guest satisfaction through exceptional customer service. Skilled in time management, data analysis, and team collaboration, with a strong focus on attention to detail and record keeping. Passionate about leveraging technical proficiency and communication skills to foster a welcoming environment and contribute to seamless operational efficiency.
Employment history
Sep 2020 - Nov 2021
hotel receptionist
w hotel at Hoboken,NJ
Managed front desk operations, ensuring seamless guest check-ins and check-outs, which enhanced overall guest satisfaction.
Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering a welcoming environment for guests. Coordinated with housekeeping and maintenance teams to ensure rooms were ready on time, significantly reducing guest wait times.
Maintained accurate reservation records and processed payments, contributing to meticulous financial reporting and inventory management. Analyzed guest feedback trends to inform service improvements, leading to noticeable gains in repeat bookings and positive reviews.
Streamlined front desk procedures, resulting in faster check-in processes and improved guest experience.
Apr 2022 - 2022
VETERINARY TECHNICIAN
JERSEY CITY ANIMAL HOSPITAL at Jersey City
May 2019 - May 2020
DAY CARE ASSISTANT
SMART START ACADEMY at Jersey City
Education
Aug 2016 - Jun 2020
High school diploma
James Ferris high school at Jersey City
Provided compassionate care to animals, building trust with pet owners and ensuring a positive experience during visits. Assisted in surgical procedures, enhancing operational efficiency and contributing to successful patient outcomes. Monitored vital signs and performed diagnostic tests, enabling timely interventions and improving overall patient health. Worked closely with veterinarians and staff to develop treatment plans, fostering teamwork and streamlined care delivery. Maintained accurate medical records and inventory, supporting compliance and ensuring smooth clinic operations. Provided compassionate support to pet owners, enhancing trust and ensuring a welcoming environment during veterinary visits. Fostered a nurturing environment for children, promoting social skills and emotional development through engaging activities. Implemented daily educational activities, enhancing children's cognitive skills and leading to noticeable improvements in readiness for school. Coordinated with parents and staff to create individualized care plans, ensuring tailored support and strengthening community relationships. Maintained accurate records of children's progress, ensuring compliance with safety and health regulations while facilitating smooth operations.
Engaged actively with children, cultivating a fun and dynamic learning atmosphere that encouraged curiosity and exploration. Partnered with educators and parents to develop personalized learning strategies, leading to substantial improvements in children's engagement and growth.
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