Customer service
Resume:
S
Abdilahi
Sahal Ali
**********@*****.**
M
MINNEAPOLIS, US
55454
SUMMARY
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Efficient Warehouse Worker known for maintaining high productivity levels and completing tasks with precision. Skilled in inventory management, equipment operation, and quality control processes. Possess strong organizational, time management, and teamwork skills, ensuring seamless operations in fast-paced environments. Excel at communication and problem-solving to meet demanding warehouse goals. SKILLS
Homecare
Inventory Management
Problem Solving
Team Leadership
Safety Compliance
Logistics
Staff Management
Quality Control
Operations Management
Data Analysis
Communication
Time Management
Customer Service
Equipment Operation
Workflow Optimization
Analytical Thinking
Conflict Management
Process Documentation
Quality Assurance
Risk Management
Resource Allocation
Customer Engagement
Medical Assembly
Health and Safety
Performance Improvement
Supply Chain Coordination
Assembly techniques
Team leadership
Conflict resolution
Dependable and responsible
Teamwork and collaboration
Analytical and critical thinking
EXPERIENCE
Medical Assembly
Delhi, Delhi
Medical Associates/ Jan 2023 to Feb 2025
Implemented new assembly line process, improving speed and quality. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Managed household errands and other essential duties. Operated equipment and machinery according to safety guidelines. Home Care Provider
Jigjiga, Ethiopia
Home Care Facility/ Apr 2021 to Dec 2022
Delivered attentive care, enhancing client satisfaction and trust. Created supportive environments, boosting client interaction. Collaborated with healthcare teams for comprehensive care solutions. Addressed client needs promptly, improving care quality. Implemented care plans, achieving measurable health outcomes. Educated patients and families on health care needs, conditions, and options. Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Participated in continuing education programs to stay abreast of new developments in the field.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Tracked and reported clients' progress based on observations and conversations. Delivered high level of assistance with cooking, meal preparation and shopping. Collaborated closely with families to provide support and guidance. Developed individualized plans of care based on each client's needs. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Transported individuals to medical appointments and assisted with errands. Educated family members on proper care techniques for their loved one. Assisted elderly clients with daily activities such as bathing, dressing, and grooming. Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Assisted with customer requests and answered questions to improve satisfaction. Warehouse Worker, Team Leader & Supervisor
Jijiga, Ethiopi
Warehouse Direct/ Jan 2019 to Mar 2021
Led warehouse team to improve productivity, reducing errors and boosting efficiency. Managed shipping and safety protocols, ensuring OSHA compliance and minimizing incidents.
Utilized inventory software to enhance accuracy and cut stock discrepancies. Mentored team to consistently exceed operational targets. Analyzed workflow processes, implementing solutions that increased productivity. Resolved process bottlenecks, enhancing workflow and reducing delays. Boosted efficiency by improving cross-department communication. Ensured compliance with meticulous documentation, enhancing safety. Increased order accuracy through effective inventory tracking. Used pallet jacks to move items to and from warehouse locations. Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts. Maintained stock levels in accordance with company policies. Collaborated closely with other departments on special projects as needed. Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes. Packaged items carefully using protective materials like bubble wrap or foam sheets. Moved large and bulky items manually or with pallet jacks or forklifts. Assisted in packaging and labeling of products for shipment. Identified discrepancies between physical count and computer data. Monitored temperature and humidity levels in warehouse. Prepared and completed warehouse orders for delivery or pickup according to schedule.
Transported goods to designated areas within the warehouse facility. Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE: BACHELOR OF FINANCE & ACCOUNTING Jigjiga University Dec 2018
Jigjiga,Ethiopia
HIGH SCHOOL DEGREE
Sheikh AbdusalemNov 2015
Jigjiga,Ethiopia, Kenya
ACCOMPLISHMENTS
Led warehouse team to improve productivity, reducing errors and boosting efficiency. Managed shipping and safety protocols, ensuring OSHA compliance and minimizing incidents.
Utilized inventory software to enhance accuracy and cut stock discrepancies. Mentored team to consistently exceed operational targets. Analyzed workflow processes, implementing solutions that increased productivity. Resolved process bottlenecks, enhancing workflow and reducing delays. Boosted efficiency by improving cross-department communication. Ensured compliance with meticulous documentation, enhancing safety. Increased order accuracy through effective inventory tracking. Implemented new assembly line process, improving speed and quality. Delivered attentive care, enhancing client satisfaction and trust. Created supportive environments, boosting client interaction. Collaborated with healthcare teams for comprehensive care solutions. Addressed client needs promptly, improving care quality. Implemented care plans, achieving measurable health outcomes.
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