Software Development Change Management

Anuradha Thangarajan

Tacoma, WA *****

Phone : +1-253-***-**** E-Mail Id: *******@*****.***

Experience Summary

Innovative and results-driven IT leader with 16+ years of experience in Software Development, Product Management, Business Process Improvement, and Organizational Change Management. Proven track record of leading cross-functional teams and delivering scalable, cloud-based solutions across SaaS and Azure platforms, including expertise in Blue Yonder Luminate. Adept at aligning technical architectures with business strategies, managing complex enterprise projects, and driving operational efficiency through process optimization. Skilled in risk management, resource planning, and issue resolution, with a strong focus on functional architecture, workflow transformation, and strategic solution delivery in cloud-first environments.

Project Management Time management Communication

Change Management Workforce Planning Problem-solving

Leadership Development Stakeholder Engagement Critical Thinking

Education

Pacific Lutheran University Tacoma

Master of Business Administration – Management Sciences and Quantitative Methods May 2025

Symbiosis Institute of Business Management Bangalore

Master of Business Administration - Executive (Operations Management) Oct 2014

B.M.S College of Engineering Bangalore

Bachelor of Engineering in Electrical and Electronics July 2005

Certification

Google Analytics, Digital Marketing Analytics, Marketing Management, Looker, Microsoft Azure Fundamentals, LinkedIn Business Analysis Foundation, Empathy at Work, AI-First Product Leader, Improving Your Leadership Communications, Balancing Multiple Roles as a Leader

Technical Skill

•Software Development and Configuration

•Business Process Analysis and Optimization

•Quantitative Analysis & Decision Modeling

•Operations Strategy and Optimization

•Advanced Statistical Methods (Regression, Hypothesis Testing)

•Business Intelligence & Analytics Tools (e.g., SQL, Excel modeling)

•Project Risk and Financial Forecasting

•Cloud Platform: SaaS, Azure Luminate

•Statistical Analysis: SPSS, R (Anova, Chi, Correlation, Regression, T-test), A/B Testing

•Programming Languages: Java, J2EE, C++

•Agile and DevOps Methodologies

•SQL, Oracle, Database Management

•Web and Mobile applications

Work Experience

Sr Product Owner Blue Yonder Workforce Management for Retail Feb 2024 – Aug 2024

Led 3 Agile sprint teams comprising 24+ members (including QAs, developers, architects, and DB developers) to architect and deliver scalable, enterprise-grade WFM solutions deployed across global retail environments.

Product Owner responsibility for different products in the retail and supply chain domains by interacting with 265+ customers such as Walmart, Starbucks, FedEx, Disney etc. to productize their use cases.

Delivered enterprise software implementations by aligning technical execution with business strategy, ensuring 95% on-time delivery across multiple concurrent projects.

Managed detailed project plans, timelines, resource allocations, and risk mitigation strategies to support complex software rollouts.

Served as the primary client liaison, driving clear communication, issue resolution, and long-term relationship management across cross-functional stakeholders.

Motivated and guided high-performing Agile teams, optimizing resource utilization and increasing development velocity by 20%.

Identified and mitigated project risks early, ensuring successful and uninterrupted project execution in collaboration with Project Managers.

Collaborated with cross-functional teams to gather requirements, monitor sprint progress, and deploy solutions that met business and technical KPIs.

Orchestrated project schedules and streamlined coordination between business stakeholders, development teams, and external clients.

Supported documentation efforts by validating deliverables against scope and quality standards, ensuring audit readiness and stakeholder alignment.

Tracked post-release performance using product analytics and user feedback, leading retrospectives and A/B tests to inform future releases.

Prioritized features based on customer impact, technical feasibility, and business value, driving quarterly planning and sprint execution.

Solution Architect HCL Technologies Workforce Management for Retail Mar 2022 – Feb 2024

•Collaborated with Scrum teams, UX designers, and product stakeholders to manage and refine product backlogs, ensuring alignment with solution architecture and business goals.

•Acted as a key liaison between technical and non-technical teams, delivering training, functional demos, and solution overviews to implementation, support, sales, and marketing units.

•Integrated Web Content Accessibility Guidelines (WCAG) into solution design, enhancing application usability, inclusivity, and compliance for diverse global user groups.

•Worked with engineering teams to define user stories, manage product backlog, and ensure timely and high-quality releases.

•Supported product marketing with messaging, go-to-market plans, and sales enablement tools.

•Partnered with UX design to run rapid prototyping and usability testing cycles that informed iterative product enhancements.

Group Test Manager HCL Technologies Workforce Management for Retail Sep 2021 – Feb 2024

•Global training and knowledge transfer initiatives for QA and testing partners across EMEA and APAC, enhancing testing capability and standardization.

•Directed cross-functional Dev/QA teams, mentoring test engineers and instilling industry best practices to ensure consistent, high-quality software releases.

•Defined and implemented enterprise-level test strategies, established robust automated testing frameworks, and integrated continuous testing within product pipelines to accelerate delivery and improve quality assurance.

QA Architect/ Functional Architect Blue Yonder Workforce Management for Retail Jul 2018 – Sep 2021

•Prioritized and refined the product backlog, driving alignment between business needs and technical implementation in collaboration with Scrum teams, UX designers, and product managers.

•Facilitated product communication across external teams (Implementation Services, Support, Sales, Marketing) by conducting Test Drives and functional walkthroughs.

•Ensured timely product releases by coordinating with all stakeholders, gathering feedback through iterative demos, and adapting features based on continuous feedback loops.

•Designed and presented wireframes and mockups for both web and mobile platforms to communicate solution approaches and enhance shared understanding among cross-functional teams.

•Conducted training sessions and hands-on demos for partners and field teams, improving product adoption and implementation efficiency across client ecosystems.

Senior QA Engineer Blue Yonder Store Execution Management/Mobility /WMS Apr 2013 – Jul 2018

Led quality assurance initiatives for enterprise-grade WFM and WMS solutions across mobile, warehouse, and task management platforms, supporting deployments globally.

Designed and executed 1000+ test cases and comprehensive test strategies functional, regression, and automation enabling 30+ successful product releases across iOS, Android, and web platforms.

Led end-to-end migration testing projects, ensuring 100% data integrity and zero critical defects post-go-live, reducing deployment issues by 40%.

Authored and maintained functional specs for 10+ core modules, bridging the gap between business requirements and technical implementation.

Installed and validated Blue Yonder applications across environments, improving system scalability and cross-platform interoperability by 25%.

Managed QA efforts for WMS modules, improving order fulfillment accuracy by 35% and reducing inventory discrepancies by 20% through robust testing and validation.

Collaborated with engineering to resolve 95% of critical issues pre-release, enhancing product robustness and reducing post-release hotfixes by 50%.

Acted as a key liaison for implementation support, resolving 80% of client-reported issues within SLA, contributing to higher client satisfaction scores.

Contributed to agile ceremonies (planning, reviews) across 30+ sprints, delivering functional insights that influenced roadmap decisions and UI enhancements.

Standardized test data practices that improved QA cycle time by 20% and cut onboarding time for new testers by 30%.

Led mobile QA efforts for 6+ enterprise apps, ensuring high usability and zero crash rates across iOS/Android devices used by retail employees and store managers.

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