Client Service Human Resource

Mehwish Ali

Phone: 437-***-****

Email: ***.*********@*****.***

In: linkedin.com/in/alimeh

Residence: Highway 50 & Castlemore, Brampton East, ON A business management professional with more than eight years of work experience with different industries, seeking a meaningful employment opportunity in a growth-oriented organization. A quick learner with an improvement-oriented mind set. Analytical acumen coupled with good communication & problem-solving skills. Strong initiative and willingness to work independently. My areas of expertise are Operations Management (with emphasis on Process Improvement), Office Management and Human Resource Administration

Work Experience

Manager Staffing and Scheduling, Health Services, Caledon Community Services, Bolton ON Sept 2023 – Mar 2024

Mat Leave Coverage Contract

Interacted with the executive leaders, external stakeholders and managed sensitive information with professionalism.

Managed workflow for a team of 35 PSWs. Used Gold Care (Healthcare Information System) to prepare and manage PSW work schedules and client service schedules.

Tracked and managed staff performance and conducted annual appraisal meetings.

Organized staff onboarding and conducted two-day new staff orientation & training sessions.

Conducted monthly inventory counts and ordered medical supplies to maintain store inventory.

Prepared weekly staffing status reports

Compiled, verified and prepared biweekly payroll for 35 staff members (Gold Care)

Special Project: As a part of the corporate restructuring program, I conducted a thorough operational analysis of my department. Analyzed staff schedules and client service calendars thoroughly. Improved operational efficiency enabling the department to serve more clients while utilizing the resources in the best possible way.

Recruitment & Staffing Consultant, HCR Personnel Solutions, Toronto, ON Dec 2021 – Aug 2023

Full cycle recruitment – 360 (Temporary recruitment)

Coordinating with the clients for their staffing needs.

Sourcing, preparing & scheduling associates for different assignments.

Preparing schedules & reports on a daily & weekly basis.

Employee tracking through HRIS - Avionte

Screening resumes & conducting over the phone and in person interviews.

Facilitating the new employee orientation sessions & health & safety training (onboarding)

Prepared weekly payroll for three months – (used Avionte) Office Manager and Dispatch Team Lead, GBT Logistics, Brampton ON Jul 2019 - Oct 2021

Provided high-level support to the CEO and Director of Operations

Interacted with the executive leaders, external stakeholders and managed sensitive information with professionalism.

Acted as a key resource person & provided guidance to all the staff members.

Managed workflow for the dispatch team (three shifts), twenty-seven drivers.

Prepared work schedules for dispatchers, drivers & shunter for each shift.

Recruitment, onboarding & training of the office staff and the drivers. Developed training material, conducted orientation sessions, trained six batches of coop students (5 each)

Compiled timecards verified the work hours and prepared biweekly payroll in Quick Books.

Prepared & analysed weekly logistics reports based on drivers’ hours of service, truck & trailer utilization, fuel consumption, fleet allocation & rental status. Developed & maintained manual & electric records (excel)

Responsible for customer relationship building, meeting and exceeding customer expectations. Scheduling, planning, and monitoring truck loads. Handling customer complaints and providing solutions.

Special Project: Project Coordinator for the MTO Safety Audit 2021. Developed & maintained manual & electronic records (excel).

Payroll Coordinator, Speedy Staffing, Woodbridge Ontario Sep 2018 – Jul 2019

Followed up with customers, updated & analyzed A/R report every week.

Coordinated with the customer to obtain HOS and prepared weekly payroll for 150+ salaried & hourly employees.

Helped with tasks related to recruitment and staffing. Assistant Store Manager, Dollar Tree, Brampton Ontario Sep 2016 - Oct 2017

Customer Services

Performed store opening/closing procedures

Performed weekly counts, ordering & receiving inventory, organizing inventory in the back room & in store merchandising (keeping the aisles well stocked)

Supervised a team of eight store associates in the absence of the Store Manager. Academics

Graduate Certificate in Human Resource Management (In progress) Sheridan College, Canada MBA Essentials (2024) Rotman School of Management, University of Toronto, Canada Master of Business Administration MBA (Project Management) Iqra University, Pakistan Bachelor of Business Administration BBA (Human Resource Management) Iqra University, Pakistan

Degrees Evaluated by University of Toronto & ICAS & considered equivalent to Canadian bachelor’s & Masters Additional Information

Citizenship Status: Canadian Citizen

Languages: English, Urdu/Hindi & Punjabi

Class G License and own vehicle

Availability: Full time, available to start immediately

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