It Specialist
Resume:
MATTHEW FRITCH
E: ***************@*****.***
P: 719-***-****
A: 9007 Sugar Hill PL, Midlothian, VA 23112
PROFESSIONAL SUMMARY
Accomplished IT Specialist with experience
managing IT Infrastructure, automating workflows
and troubleshooting complex systems. I am skilled
in PowerShell scripting, PowerApps development
and network security. Proven leader with a track
record of delivering operational efficiency and
innovative IT solutions across diverse environments.
WORK HISTORY
Petersburg National Battlefield – IT Specialist
Petersburg, VA • 10/2024 – Present Current (40 hours per week)
Pay Grade: GS-2210-11
• Maintain all the parks’ IT infrastructure and
equipment to ensure optimal uptime.
• patching and monitoring to maintain servers
and systems, keeping networks fully
operational during peak periods while
helping to maintain best practices for
security.
• Led migration to Microsoft Teams Phones
reducing costs and enhancing collaboration
across all employees at the park.
• In charge of all ordering of computer, server
and monitor replacements for the park as
well as maintaining supplies while remaining
within budget.
• Helped streamline repair processes and
update procedures for support action
consistency.
• Worked directly with Dell as a Dell Direct
approved technician for the National Park
Service to be able to quickly troubleshoot
SKI
• Network Administration
• Hardware and Software Configuration
• Information Assurance
• Server Administration
• PowerShell
• PowerApps
• PowerAutomate
• Microsoft Teams
• Information Assurance
• Troubleshooting and Diagnostics
• Staff training and development
• Creative problem solving
• Strategic planning
• Excellent verbal and written
communication skills
EDUCATION
University Of Phoenix
Online • 05/2011
Associate of Arts: Information Technology
• Graduated with 3.90 GPA
• Majored in Information Technology
• Minored in Computer Networking
CERTIFICATIONS
• CompTia Security+ Certification –
1/2025
• CompTia Network+ Certification –
12/2024
• Certified in Cyber Security via ISC2.org
2/2024
issues, determine repair parts and set up
dispatch of parts to my location for timely
repairs.
• Collaborated with vendors to locate
replacement components and resolve
advanced problems.
• Configured hardware, devices, and software
to set up workstations for employees.
• Responded to support requests from end
users and patiently walked individuals
through basic troubleshooting tasks.
• Responded to support requests from end
users and patiently walked individuals
through basic troubleshooting tasks.
• Explained technical information in clear
terms to non-technical individuals to
promote better understanding.
• Tested various backup software packages to
find the one which would best support our
network’s needs.
• Created support documentation that
empowered and enabled user community
to extend skills, leverage system features and
find resolutions to questions without
intervention from support team.
• Developed a reporting app for Park
Employees to use for reporting monthly
vehicle mileage and usage using Microsoft
PowerApps and Microsoft PowerAutomate.
• Developed PowerShell scripts to help
automate processes and streamline
workloads.
• Developed Group Policies allowing for
automatic mapping of share drives and
printers based on user location and user
groups.
• Analyzed network, BitLocker encryption
issues to identify troubleshooting methods
needed for quick remediation.
• Research new technologies by attending
seminars, reading trade articles, or taking
classes, and implement or recommend the
implementation of new technologies.
• Certificate of Completion for Security+
training – 1/2021
• Certificate of Completion for Server
2019 System Administrator Training -
12/2020
• Certificate of Completion for Microsoft
PowerApps training – 5/2021
• Certificate of Completion for Microsoft
Power Automate Training – 5/2021
• Cisco Certified Network Assistant
Training - 04/2019
• Making IT Work IT Training (NPS) -
11/2019
• Attended the Stepping up to
Supervisory Training - 08/2015
• Intermediate IT Training (NPS) - 09/2014
• Current Background Investigation with
the Federal Government and can
provide Certificate of Investigation
upon request.
ACCOMPLISHMENTS
• Certificate of Appreciation from
Ambassador L. Paul Breemer (Coalition
Provisional Authority Iraq) for route and
site security of the Ambassadors
Mission during the negotiations of the
Iraqi Constitution in 2004
• Awarded the Army Commendation
Medal
• Awarded the Army Achievement
Medal twice
• Awarded the Meritorious Unit Award
• Awarded the Good Conduct Medal
three times
• Awarded the National Defense Service
Medal with Bronze Star
• Awarded the Global War on Terrorism
Expeditionary Medal
• Awarded the Global War on Terror
Service Medal
• Awarded the Air Assault Badge
• Tested new product offerings prior to release
to assist development team in bug
identification.
• Documented all transactions and support
interactions in the system for future reference
and addition to knowledge base.
• Followed up with clients to verify optimal
customer satisfaction following support
engagement and problem resolution
Wrangell-St. Elias National Park and Preserve – IT Specialist
Copper Center, AK • 01/2022 – 10/2024 (40 hours
per week)
Pay Grade: GS-2210-11
• Maintained all of the WRST park IT in multiple
locations withing the park (HQ Copper
Center, Slana, Chitna, McCarthy Airport,
Kennecott Mines, Glennallen Maintenance
Yard, Gulkana Hanger and Yakutat Hanger).
• patching and monitoring to maintain servers
and systems, keeping networks fully
operational during peak periods while
helping to maintain best practices for
security.
• Monitored systems in operation and input
commands to troubleshoot areas such as
VoIP Phone Systems and Network Switches.
• Brought the largest National Park (over 13
million acres) online to high-speed internet
via both Fiber projects and Starlink Near
Earth Satellites.
• In charge of all ordering of computer, server
and monitor replacements for the park as
well as maintaining supplies while remaining
within budget.
• Helped streamline repair processes and
update procedures for support action
consistency.
• Worked directly with Dell as a Dell Direct
approved technician for the National Park
Service to be able to quickly troubleshoot
REFERENCES
Tresa Boden – Washington Support Office
Phone: 303-***-**** (w)
Email: ***********@***.***
Angel Spencer – Technology Officer
AKRO
Phone: 907-***-****
Email: *************@***.***
Robert Craig – IT Specialist Big Thicket
National Preserve
Phone: 409-***-****
Email: **************@***.***
Steve Beren – Owner, One Spark
Marketing
Phone: 425-***-****
Email: **********@***************.***
issues, determine repair parts and set up
dispatch of parts to my location for timely
repairs.
• Collaborated with vendors to locate
replacement components and resolve
advanced problems.
• Configured hardware, devices, and software
to set up workstations for employees.
• Responded to support requests from end
users and patiently walked individuals
through basic troubleshooting tasks.
• Explained technical information in clear
terms to non-technical individuals to
promote better understanding.
• Tested various backup software packages to
find the one which would best support our
network’s needs.
• Worked with our Washington Support Office
(WASO) to be the test site for all of Alaska for
transitioning to Cloud Based storage of our
data.
• Created support documentation that
empowered and enabled user community
to extend skills, leverage system features and
find resolutions to questions without
intervention from support team.
• Developed a reservation app for public use
Cabins and Government Vehicle
reservations using Microsoft PowerApps and
Microsoft PowerAutomate.
• Developed PowerShell scripts to help
automate processes and streamline
workloads.
• Developed Group Policies allowing for
automatic mapping of share drives and
printers based on user location and user
groups.
• Analyzed network, BitLocker encryption
issues to identify troubleshooting methods
needed for quick remediation.
• Research new technologies by attending
seminars, reading trade articles, or taking
classes, and implement or recommend the
implementation of new technologies.
• Tested new product offerings prior to release
to assist development team in bug
identification.
• Documented all transactions and support
interactions in the system for future reference
and addition to knowledge base.
• Followed up with clients to verify optimal
customer satisfaction following support
engagement and problem resolution.
Nez Perce National Historical Park - IT Specialist Lapwai, ID • 05/2016 – 01/2022 (40 hours per week) Pay Grade: GS-2210-11
• Team member of the 4 person UCBN which
handled IT support for BIHO, CIRO, CRMO,
HAFO, I&M Moscow, JODA, LARO, MIIN and
WHMI covering the areas in 4 different states
in the PNW.
• Executed various techniques, including
patching, and monitoring to maintain servers
and systems, keeping networks fully
operational during peak periods.
• Monitored systems in operation and input
commands to troubleshoot areas such as
VoIP Phone Systems and Network Switches.
• Helped streamline repair processes and
update procedures for support action
consistency.
• Collaborated with vendors to locate
replacement components and resolve
advanced problems.
• Configured hardware, devices, and software
to set up workstations for employees.
• Lead a National Project to create an
onboarding application using Microsoft
PowerApps and Microsoft Power Automate.
• Responded to support requests from end
users and patiently walked individuals
through basic troubleshooting tasks.
• Explained technical information in clear
terms to non-technical individuals to
promote better understanding.
• Tested various backup software packages to
find the one which would best support our
network’s needs.
• Developed a backup plan for the network
which was approved by the Board of
Directors for the UCB Network.
• Created support documentation that
empowered and enabled the user
community to extend skills, leverage system
features and find resolutions to questions
without intervention from support team.
• Developed how to guides for the UCB
Network IT Team to use in fixing common
issues and incorporated them into an app
using Microsoft PowerApps
• Developed PowerShell scripts to help
automate processes and streamline
workloads.
• Developed Group Policies allowing for
automatic mapping of share drives and
printers based on user location and user
groups.
• Analyzed network, McAfee and BitLocker
encryption issues to identify troubleshooting
methods needed for quick remediation.
• Research new technologies by attending
seminars, reading trade articles, or taking
classes, and implement or recommend the
implementation of new technologies.
• Tested new product offerings prior to release
to assist development team in bug
identification.
• Documented all transactions and support
interactions in the system for future reference
and addition to knowledge base.
• Followed up with clients to verify optimal
customer satisfaction following support
engagement and problem resolution.
US Army Fort Lewis - Light Wheeled Vehicle
Mechanic Supervisor
Tacoma, WA • 11/2003 - 03/2006 (60 hours per
week) Rank – Sergeant E-5
• Set up Motor Pool operations in Iraq,
optimizing logistical support for mission-
critical operations within a high stress
environment.
• Supervised three junior enlisted light wheeled
vehicle mechanics and mentored them to
help them with career progression in the US
Army.
• Broke down complex mechanical
information into simpler parts for individuals
with little or no understanding of system
operations.
• Maintained fleet vehicles in good working
order by following preventive and corrective
maintenance schedules according to OEM.
• Inspected damaged vehicles to estimate
repair time and viability.
• Implemented tracking systems to monitor
parts inventory and transactions to reduce
discrepancies.
• Communicated issues to supervisor and
helped develop solutions.
• Worked on HUMVEE, LMTV and M1117 ASV
vehicles to repair engines, transmissions, and
electrical systems.
• Conducted quality control inspections of
junior enlisted repairs to ensure they
exceeded minimum standards.
• Proved successful working within tight
deadlines and fast-paced atmosphere.
Contact this candidate