Customer Success Social Media

Content Strategy/Design Implementation

Digital Marketing Project Management

Ecommerce Social Media Content

Trend Analysis Multitasking

Budget Management Reporting

Client/Partner Relations Research

QA

Asana Mailchimp

Creator Platforms (various) TTCX

iMovie Photoshop x Lightroom

Meta Biz Suite TikTok Ads Manager

Teamwork Jira Zendesk

Notion

VoC Product Adoption

G Suite Confluence

Hubspot Salesforce

Mural Figma

Training OKRs QBRs

Events

Slack

Airtable

Harvest Canva

Bitly Float

Loom

Adobe Express

Proofreading Problem solving

Empathy Active Listening

Arts advocate, music lover, and entertainment enthusiast with a decade of experience working in client relations for early stage B2B SaaS companies. Dynamic marketing x customer success professional with a proven track record of driving brand/client/product engagement and success across diverse industries. BONNY

TENNANT

CLIENT X PARTNER RELATIONSHIP MANAGER

PRODUCT LED SALES X CUSTOMER SUCCESS

CREATIVE PROJECT MANAGER X PRODUCER

SKILLS & PROGRAMS

EXPERIENCE

EDUCATION

Tangible is a marketing/design agency that helps Fortune 500 and emerging brands design, build, sell, and support products and services that people want to use. Their client list includes Intuit, Verizon, Spotify, Capital One, Netflix, and more. Specialties include Content Strategy, Visual Design x Motion Graphics. During my time at Tangible I was delighted to work with incredible clients and alongside top-notch in-house & and contracted creative talent.

• From brief, estimate, timeline creation & KO to project retro, I rallied & organized creative teams to produce a variety of marketing assets for client departments at Intel & Intuit (product explainer videos, direct mail pieces, event strategy/support, poster/swag design, product launch (gtm) campaigns, ads, blog posts, photo shoots, etc).

• Facilitated agency and client reviews of work at every iteration x maintained version control

• Vendor/contractor relations, rate negotiation

• Collaborated with the growth strategies team to create OKRs to identify, manage and track progress of agency event initiatives, partnership opportunities, case study creative and award submissions July 2023 - May 2024 · Los Angeles, CA · Remote

PRODUCER / CREATIVE PROJECT MANAGER

U n i v e r s i t y o f N o r t h F l o r i d a

Communications / Public Relations

BACHELOR OF SCIENCE

904-***-****

linkedin.com/in/bonnytennant

************@*****.***

Pasadena, California

T A N G I B L E

Social Native is a leading global marketplace connecting brands to the creator economy. I joined their partnerships team shortly after SN acquired earned media industry leader Olapic and was responsible for ad campaign account/project management, platform training x encouraging product adoption w/ potential clients who were introduced via social platform x creative content partner programs.

• Liaised with partner managers & key account sales reps at Meta, TikTok & Twitter to execute ad creative for a variety of clients via partner program initiatives (executed 100+ short form video projects for ad campaigns for social partner SMB- Enterprise brand account leads, with the ultimate goal of converting program participants to long-term SN clients)

• Led client/advertiser comms and managed day to day project components, removing blockers, enforcing scope, and ensuring timely launch/delivery of all elements across PSP campaigns. Advised on ad creative concepts/strategy, creator selection, social partner & Social Native platform-specific best practices ($1M executed rev)

• Analyzed Performance Metrics: Collaborated with clients and internal teams to evaluate post-campaign metrics, such as links clicks, lead generation, and conversions, to asses the impact of UGC ad campaigns on ROI and business performance

(and at times to test hypothesis KPIS set forth by social platform MarSci teams)

• Data-driven Insights: Synthesized campaign performance data to generate actionable insights, aligning KPIs with client objectives and refining future content strategies to optimize sales and audience engagement

• Maximized ROI: Partnered with cross-functional teams to structure strategies that enhanced campaign performance, ensuring measurable outcomes through detailed reporting and analysis of conversion data

• Curated project tracking process/documentation, authored execution SOPs, led weekly status update team meetings. Reported weekly PSP forecast & project billing/invoice status to finance & cross checked Salesforce reports for accuracy

• Updated product/dev teams on partner platform integration requirements/status, documented bugs/client and partner feature requests, & initiated QA sessions

• Represented SN @ partner education events/during QBRs & educated internal SN CS teams on latest partner platform best practices, tools & resources

Oct 2021 - April 2023 · Los Angeles, CA · Remote

PARTNER PROGRAM SUCCESS MANAGER

S O C I A L N A T I V E

BLAZE® is an award-winning cannabis software suite for cannabis dispensaries and delivery services. I joined Blaze at an early stage as one of their first few employees & made an impact acting as trusted industry & product advisor to clients (contributing to product adoption) and acting as Voice of the Customer to internal dev teams to whom I relayed valuable feedback from the field/our users and championed for the product enhancement needs/desires of my client accounts as well as partner integrators.

• Onboarded/consulted with approx. 100 key storefront & delivery retail accounts (single & multi-store), responsible for post- sale SaaS training (master admin and retail employees), implementation, white glove remote and in-person launch support, client x partner integrator support/relationship management, and data migration facilitation/management (BOB est. $80k MRR @ 90% Retention Rate)

• Curated internal CSM/onboarding client tracking process via Asana+Hubspot & led weekly status update team meetings

• Documented client feedback, reported bugs & product enhancement requests via Jira and liaised with CTO, CPO, CEO, QA, UI designers + devs

• Authored support articles for ZD knowledge base, created training videos (Loom)/instructional materials Feb 2019 - Oct 2021 · Los Angeles, CA · Remote

CUSTOMER SUCCESS X IMPLEMENTATION MANAGER

B L A Z E

Dec 2024 - Apri 2025 · Los Angeles, CA · Hybrid · Contract MARKETING CONTRACTOR, INFLUENCER X EDITORIAL PR

E V E R L A N E

Contracted by Everlane’s marketing team to support influencer and celebrity gifting by fulfilling product requests, liaising with agency partners/updating partner trackers, and developing event-specific deck proposals. Managed showroom organization and sample inventory, ensuring seasonal alignment and product availability. Assisted on set during social shoots, coordinating with freelance stylists and production teams to support brand content creation.

EXPERIENCE

SiRV Interactive was a Los Angeles tech startup that provided digital signage software for restaurant/cafe/bar menus. Sister company Elemntal Digital offered a similar digital signage hardware & SAAS solution curated specifically for the blossoming cannabis retail space. As one of the first few employees hired, I had the pleasure of wearing multiple hats and contributed to bringing each brand/retail location’s aesthetic vision to life via sales, customer success, tech support, product marketing, operations, project management, quality assurance, UX, and social media.

• Full cycle sales execution, on-boarding, ongoing customer success/relationship management (managed a book of business of around 70 accounts w/$20k MRR)

• Conducted live and remote product demonstrations and training for clients & staff

• Implemented and managed Asana Project Management system to track customer journey, log support history, and optimize communication & productivity between sales, finance, marketing, design, and development teams

• Responsible for social media content creation & engagement (Facebook & Instagram)(@elem.n.tal)

• Devised, launched & monitored analytics of regular software release emails & marketing campaigns via MailChimp

• Coordinated trade show exhibition and creation of marketing literature & swag for 10+ shows

• Authored all hardware setup manuals, sales decks, web app user guides

• Managed website content/graphics via Wordpress

• Tested processor hardware prior to shipping or delivering & installing digital menu systems for clients

• Tested new software release features, reported bugs to dev (via GitLab) & offered UX direction

• Performed installation & field support services for local clients

*proprietary tech x long-standing client base recently acquired by cannatech giant Weedmaps Dec 2014 - Nov 2018 · Los Angeles, CA

MARKETING & BUSINESS DEVELOPMENT MANAGER

E L E M N T A L D I G I T A L + S I R V I N T E R A C T I V E Camarata Music Company (CMC) is an international non-profit music org/arts community in Seoul, for people passionate about choral music performance. While living and working in Korea as an ESL teacher, I spent much of my free time performing with and helping to promote CMC.

• Served on the board of directors for CMC non-profit music organization

• Wrote press releases & managed social media & web promotion for concerts, musicals and fundraising events

• Co-managed/executed a successful bi-weekly open mic studio event & coordinated bar staff for music events May 2010 - May 2014 · Seoul, South Korea

PR MANAGER · EVENT & VENUE COORDINATOR

C A M A R A T A M U S I C C O M P A N Y

Served as the Native-Speaking English Language Instructor for an extra curricular English program at Gangdeok Public Elementary School. The JLS after school curriculum focused on phonics for young learners & reading comprehension, drama, and activity-based lessons for older students.

• Established a positive and inclusive classroom environment, promoting social-emotional development and fostering a sense of fun and belonging among students, resulting in a 20% enrollment increase

• Hands-on activity planning/facilitation

• Special event/holiday activities organization and execution June 2013 - Aug 2014 · Seoul, South Korea

ESL INSTRUCTOR

J L S · G A N G D E O K E L E M E N T A R Y S C H O O L INTERNSHIP X

VOLUNTEER EXP.

May-Aug 2007 · Jax, FL

PR INTERN@UNF MUSIC DEPT

July-Oct 2007 · Jax, FL

PA & MARKETING INTERN@

TWENTY-FIRST CENTURY STUDIOS

Feb 2005-Oct 2007 · Jax, FL

VOLUNTEER PROJECT LEAD@

HANDS ON JACKSONVILLE

Feb 2019-2020 · Pasadena, CA

READING TUTOR@

READING PARTNERS

Dec 2023-Present · Los Angeles, CA

VOLUNTEER@

SURFRIDER FOUNDATION

ADDTL EXP.

July 2002-2007 · Jax, FL

HOST · SERVER · BARTENDER

@ THE MELLOW MUSHROOM

June 2006-Sept 2008 · Jax Beach, FL

BARTENDER @ THE ATLANTIC

Oct 2007-Feb 2008 · Jax, FL

SINGING WAITRESS

@ MAX’S OPERA CAFE

2005-Present · Various Locations/Clients

EVENT MANAGEMENT/SUPPORT (Freelance)

Oct 2008-Feb 2009 · Jax, FL

CONCIERGE @

THE METROPOLITAN

April 2008-Sept 2008 · Jax, FL

ACCOUNT EXECUTIVE@

MODULAR DOCUMENT SOLUTIONS

Feb 2000-April 2003 · Jax, FL

SURVEYOR · DATA ENTRY · ADMIN

@ AMERICAN PUBLIC DIALOGUE

The Ritual Effect Creative Confidence

The Practice The Song of Significance

Atomic Habits Never Split the Difference

Feel-Good Productivity Think Again

Radical Candor Measure What Matters

RECENT BIZ READS

May 2010 - March 2013 · Paju, South Korea

ESL INSTRUCTOR

M U N B A L E L E M E N T A R Y S C H O O L

The Genesis Academy is a privately owned English immersion school located in Ilsan, South Korea (a suburb of Seoul). While employed there, I served as a homeroom teacher for a kindergarten class of 10 students and also taught a range of subjects/classes after school (i.e.: speech, creative writing, debate) to upper elementary school pupils.

• Classroom management / student engagement and participation promotion

• Student progress and mastery tracking, identification of strengths & areas for improvement Feb 2009 - Feb 2010 · Ilsan, South Korea

ESL INSTRUCTOR

T H E G E N E S I S A D A D E M Y

During my three years at Munbal, I was given the opportunity to assist teaching English curriculum/classes designed by the Korean board of education alongside a Korean co-teacher (grades 2-6). I also taught using curriculum I designed for extra curricular before & after school classes to elementary-aged learners and adults.

• Hosted tours of the ‘Munbal English Exploration Center’ facility & developed activities and games for visiting groups

• Planned lessons, designed PPT presentations and created workbooks for after school program, workshops and camps

• Organized & lectured for weekly adult English conversation classes ('The Real Housewives of Paju!)

• Instructed bi-weekly conversation classes for Munbal teachers and administration

• Participated in and demonstrated at GEPIK Teacher Training Workshops MAY 2024-Present · Los Angeles, CA

Frasier, The Morning Show, Shrinking,

Grey’s Anatomy, Dr. Odyssey, 911, Suits LA,

Elkhorn, Aces, etc

BACKGROUND ACTOR (TV & Commercial)

July 2024 - Dec 2024 · Remote · Contract

INFLUENCER TALENT MANAGER @ GRAIL TALENT

Make Time Supercommunicators

Revenge of the Tipping Point

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