Customer Service Warehouse Operations
Resume:
Dy’mond Thurman
Atlanta, GA *****
**************@*****.***
Professional Summary
Versatile professional with 6 years of experience in customer service, food handling, and warehouse operations, adept at enhancing customer satisfaction and operational efficiency. Demonstrates strong skills in cash handling, inventory management, and team collaboration, contributing to streamlined processes and revenue growth. Passionate about delivering exceptional service and committed to continuous learning and development in dynamic environments. Work Experience
Packer/Picker/Shipper
Logic Staffing-Tacoma, WA
November 2024 to December 2024
• Efficiently organize and pack orders, reducing processing time by 12% through streamlined methods.
• Collaboratively coordinate with team members to enhance shipping accuracy and reduce errors.
• Analyze inventory data to optimize stock levels, ensuring timely replenishment and minimizing delays.
• Support warehouse operations by maintaining a clean and safe work environment, boosting productivity.
• Detail-focused in inspecting shipments, ensuring compliance with quality standards and customer satisfaction.
Cashier/Sales Associate
Kroger-Fayetteville, GA
March 2023 to June 2024
• Process transactions efficiently, enhancing customer satisfaction through attentive service.
• Resolved customer inquiries, boosting store reputation and ensuring repeat business.
• Maintained accurate cash handling, reducing discrepancies and improving financial reliability.
• Efficiently managed transactions, provided exceptional customer service, and maintained a clean work area, contributing to a positive shopping experience.
• Consistently met sales targets, resolved customer issues promptly, and implemented upselling techniques, driving revenue growth for the store.
• Worked seamlessly with team members to ensure smooth operations, restocked shelves efficiently, and assisted in training new hires.
• Maintained accurate cash handling, meticulously followed safety protocols, and ensured precise inventory management to minimize losses.
Smoothie Maker/Cashier
Smoothie King-College Park, GA
August 2021 to November 2021
• Prepared smoothies and operated the cash register, enhancing customer satisfaction and efficiency.
• Managed inventory and restocked supplies, ensuring seamless daily operations.
• Collaborated with team members to maintain a clean and organized workspace.
• Resolved customer inquiries and issues, improving overall service quality. Sortation Associate
Amazon.com-East Point, GA
February 2020 to July 2021
• Sorted packages efficiently, improving workflow and reducing delays.
• Packed items accurately, enhancing customer satisfaction and reducing returns.
• Utilized organizational skills to streamline packing processes, boosting team efficiency.
• Collaborated with team to identify and resolve logistical issues, minimizing errors.
• Contributed to a safe work environment through adherence to safety protocols.
• Streamlined sorting process, boosting efficiency and reducing errors. Consistently met tight deadlines while maintaining high accuracy in package preparation. Cashier
Church's Chicken-College Park, GA
January 2018 to February 2020
• Managed cash transactions efficiently, enhancing customer satisfaction and transaction speed.
• Processed daily sales reports, ensuring accuracy and timely submission.
• Collaborated with team to maintain a clean and welcoming environment for patrons.
• Resolved customer inquiries and complaints, improving overall service experience.
• Trained new cashiers on POS systems, contributing to operational consistency.
• Managed cash transactions with precision, ensuring customer satisfaction. Developed strong multitasking skills, handling peak hour rushes efficiently. Education
High school diploma or GED
Tri-Cities High School
August 2018 to May 2021
Skills
• Serving Experience (3 years)
• Cash Register (4 years)
• Cash Handling (6 years)
• Stocking (5 years)
• Food Service (4 years)
• Food Preparation Experience (6 years)
• Organizational Skills (2 years)
• Cashier (6 years)
• Food Safety Experience (5 years)
• Customer Service (5 years)
• Guest Services (6 years)
• Sorting (3 years)
• Communication skills (6 years)
• Warehouse Experience (6 years)
• Groceries store (1 year)
• Packer/Picker/Shipper (1 year)
• Food Handling (6 years)
• Packaging (5 years)
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