Customer Service Call Center

Alfred Vejar

Provo, UT ***** 385-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and reliable customer service professional with extensive experience in call center operations, grounds maintenance, and traffic control. Skilled in problem-solving, conflict resolution, and providing exceptional service. Adept at working both independently and in teams, with a strong commitment to punctuality, reliability, and safety. EXPERIENCE

Customer Service Representative

ROI Solutions Inc. – American Fork, UT

March 2021 – July 2021

Resolved complex customer inquiries by collaborating with cross-functional teams to provide timely solutions.

Performed administrative duties, including filing, database updates, and generating reports. Enhanced customer satisfaction through clear communication and effective problem resolution. Grounds Crew Member

Elwood Staffing – West Jordan, UT

April 2020 – November 2020

Maintained and improved grounds through regular mowing, trimming, pruning, and planting. Conducted equipment inspections to ensure safety and proper functioning. Repaired structures (fences, decks, etc.) and maintained irrigation systems to enhance property value.

Traffic Control Flagger

Elwood Staffing – Salt Lake City, UT

January 2020 – April 2020

Ensured safety on roadways by placing traffic control devices and following state regulations. Responded promptly to motorist inquiries regarding directions and road conditions. Actively participated in safety meetings and maintained high visibility with proper attire. Operator for Angie’s List

Dialog Direct – American Fork, UT

February 2016 – January 2017

Assisted customers in finding local merchants for household repairs. Provided information and recommendations to help customers make informed decisions. Retention Specialist

Convergys (DirectTV) – Orem, UT

February 2014 – February 2016

Retained customers by addressing billing concerns and offering service discounts. Effectively managed calls to prevent cancellations, ensuring customer satisfaction. KEY SKILLS

Call Center Operations

Service Standard Compliance

Customer Service Excellence

Dispute Resolution & Conflict Management

Time Management & Punctuality

Multi-line Telephone Operations

Adaptability & Flexibility

Professional Communication (Verbal & Written)

Teamwork & Collaboration

Problem Solving & Research

Cultural Awareness

High-Energy Attitude

EDUCATION

High School Diploma

Sunnyside High School – Tucson, AZ

Graduated May 1985

ADDITIONAL INFORMATION

Strong customer service background with a focus on maintaining positive relationships and resolving concerns promptly.

Proven ability to adapt quickly in fast-paced environments and work collaboratively with diverse teams.

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