Mid-senior level manager

TODD CHALK

COVER LETTER

**** ********* *********,***** ********,28278*212-***-**** *************@*****.***

Solutions and delivery focused, highly skilled leader. A proven strategic thinker with strong analytical skills capable at translating vision into action plans with measurable results. Many years of diverse experience, accomplished as a physical security and compliance manager, risk mitigation, emergency management disaster operations manager, client relations specialist, remediation, specialized investigations, and senior project manager with the United States Department of Justice (DOJ). In addition successfully tenured as lead incident and business investigative manager identifying suspicious and complex fraudulent detected activity, knows fraud judicial process, as well as successfully initiating precision investigative response leading to corrective actions or remedial measures with law enforcement. Collaborated with both diverse internal and external teams and stakeholders for domestic as well as international projects providing change initiatives. Engaged and interfaced broad resources to resolve emergency as well as preparatory strategic planning which positively impacts major operational challenges while minimizing performance obstructions. Analyzed the effectiveness of strategic planning with best communication practices when making necessary adjustments to improve and enhance overall business response efficiency, execution and deliverables. Proficient in analyzing and assisting teams for a coordinated response to emergency situations and resolving complex problems. Conducted and directed high level communications as well as complex crisis management to achieve successful critical incident responses, directing criminal, financial, federal, business, domestic and international project operations. Maintained risk mitigation oversight, as well as coordinated project and disaster management operations responses and recovery operations. Ensured successful incident and logistical response, team training, site inspections, compliance, recruitment and oversight functionalities. Provided strong leadership in conducting operational planning, and reviewing evidentiary protocols, asset guidelines and controls. Served as expert court witness in diversion investigations and ultimately adjudications of pharmaceutical controlled substances, criminal, civil courts cases as well as directing airport interdiction intelligence and operational oversight. Broad experience in both tactical, strategic security operations, public safety, risk mitigation and initiatives, as well as capable of successfully defining, target action plans. A proven and accomplished operations management lead, adept at demonstrating analytical thinking, deductive reasoning, while orchestrating and directing governmental and non-governmental teams. Successful at working collaboratively and cooperatively when building sustainable relationships, crisis management plans, community interfacing, particularly when identifying appropriate critical incident responses for natural disasters, aligning public safety guidelines and ensuring emergency contingency planning. Reputation for integrity and reliability, complimented with a work ethic which promotes only the highest professional and ethical standards. Demonstrates excellent public speaking ability, as well as able to operate, and interact, with executive levels of authority and manage significant activities for long term assignments. Capable of making autonomous decisions with limited direction, possessing exceptional communication and interpersonal skills. Identifies intangibles and is considered as a quick thinker, with ability to make sound decisions in high pressure situations. Subject matter expert and seasoned people manager capable of expertly operating in a matrixed organization while interfacing cross-functionally with other team leads or managers. Proven track record of guiding, directing, and effectively impacting governmental and business initiatives while improving overall functionality. Security Clearance: United States Government – Top Secret, Sensitive Compartment Information (SCI) retired.

TODD CHALK

9625 Daufuskie Drive, Charlotte, North Carolina 28278 * 212-***-**** * **************@*****.***

PROFESSIONAL EXPERIENCE

ACOP LLC 2017 - Present

Charlotte, North Carolina

Project Lead

Senior level manager and Project Lead of ACOP LLC, a multi-disciplinary, cross-functional project management and incident operation services firm which focuses on delivery of expert consultations, communications and transformative change for clients requiring critical solution based recommendations and strategic responses. Ensured strategic development as well as execution, focusing on core operations in designing or improving cross-functional intelligent solutions for complex business or private clients needs. Indepently conducts timely, objective, thorough project management and investigations including, but not limited to analysis of alleged violations of law, privacy, harassment, discrimination, fraudulent or vehicle claims and identifying missing suspicious vehicle(s) for retrieval, auto insurance fraud, retaliation, complaints, reviewing relevant records, confidential facts, interviewing subjects, and document preparation into the case management system. Accomplished implementing strategic plans, organizational development, preparatory planning, and continuity of business. Successfully managed response and recovery operations, as well as guided FEMA based public assistance and community planning programmatic models. This successfully lead to resolving complex client projects undertaken from inception to on time completion for highly effective and successful client relationship development. Led a multi-disciplinary teams, and currently maintains FEMA emergency management disaster credentials which ensures timely active engagement for critical deployments as well as operational response and recovery assistance. Improved development, delivery, and performance of brand strategy by building transformative change management which fostered a culture of innovation, initiative, and inclusion. Achieved execution of ACOP service deliverables by distinguishing client needs with resourceful, resilient, individual contributions. Focused on driving initiatives to improve client retention, loyalty, and lifetime value through targeted engagement strategies. Success was predicated on applying professional expertise and empathy acquired through substantial technical experience supplemented with analysis of factual information and focus on detail. Accordingly, ensured ACOP, consistently engage problematic issues by identifying fraudulent trends for project scope as well as enhancing strategic operational plans by implementing improvements to the overall client experience by prioritizing resources, risk, goals, and rewards.

Accomplished guiding ACOP's participation in improving less complex initiatives while identifying and implementing opportunities for new processes to support requirements within change implementation for public safety, security operations, and risk management. Trained, coached and lead internal teams to drive organizational objectives while developing initiatives to ensure customer-centric and continuous improvement. Applied project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery. Managed unplanned events and incidents of varying complexity for ACOP, to track, maintain, manage project plans, timelines, logistics, and key performance indicators (KPI). Accomplished building sustainable revenue, as well as project progression for strategic initiatives that impact multiple systems. Broad leadership experience in law enforcement strategic partnering while developing investigative, security response, emergency disaster incident response and recovery planning often for subject matter expertise and testifying. During FEMA guided emergency disaster deployment operations demonstrated ability to utilize multiple applications simultaneously while proactively applying project management best practices and techniques. Ensured aligning with business continuity and incident management best practices to analyze and develop appropriate schedules, budgets, resources, and risk assessment, while successfully collaborating mitigation strategies with other response entities. Provided leadership, direction, and facilitation of cross-functional, multi-disciplinary teams which implemented collective strategic continuity of governmental and business operations. Lead this effort by interacting regularly with governmental, law enforcement, senior community and business leaders to facilitate incident communications, customer agility, and project delivery for multiple audience types. Created and maintained case documentation while regularly interacting with other governmental incident managers to facilitate effective investigative communications, standardized operating procedures or typically demonstrating excellent judgement when addressing new challenges. Executed project quality review with business and government entities, determined safety and quality standardized compliance, ensured management oversight, and analyzed hazard mitigation when needed in incident or investigative planning. Supervised field security personnel, advised preparatory and proactive operational plans, managed incident as well as crisis review and periodic approvals relating to all emergency response services. Regularly provided well researched, exceptionally written, and detailed reports. Skilled in developing and disseminating policy, procedures, and protocol to business and customer related entities alike while leading diverse response teams. Maintained an entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic environment and navigate ambiguity with resilience and agility.

Department of Justice (DOJ), Drug Enforcement Administration (DEA), New York Field Office (NYFO)

New York, New York

Special Agent, Unified Intelligence Division 2006 - 2016(RETIRED)

Oversight of the DEA New York Field Office(NYFO) as the 24/7/365 accomplished Command Operations Emergency Management Incident Manager (COEMIM) of strategic crisis preparatory planning of the NYFO command operations global and regional dispatch center. Provided direction and governance over complex, classified, and highly sensitive critical incident command communications, ensured security compliance, public safety, security operations, risk mitigation, preparatory strategic plans, logistics, Inter-agency liaison communications, and change management initiatives. Guided personnel mobilization, critical incident response, emergency management disaster assessment, operational compliance, facility security oversight, law enforcement strategic planning compliance, and other command operations lead responsibilities from inception to conclusion. Collaborated with onsite federal protective service and facility law enforcement security response teams to integrate security testing report vulnerabilities via risk assessment which ensured threat remediation and identification of appropriate friction points. Successfully adhered to critical policy, administrative processes, and procedural guidelines while identifying field ops deficiencies and procedural misalignments particularly for implementing FEMA public assistance, community planning, and continuity of government services.

Delivered astute recommendations for resolving conflicts which ensured timely dissemination of services to designated governmental stakeholders. Coordinated incident response communications and strategic planning with various internal stakeholders, federal, state, and local components including field teams and senior leadership. Lead strategic projects typically applying strong public speaking skills for overseeing and coordinating all communications, emergency/disaster management, security preparedness operations, vehicle coordination, and logistical support (internal as well external), as well as provided key performance metrics. Successfully managed monitoring, and assessment of all field operational planning, practices and procedures being compliant and aligning with government prescribed incident planning within strategic operation guidelines. Maintained command operations review with strategic enforcement objectives, integrating emergency operations protocols successfully while facilitating complex public safety, critical facility execution performance are consistent with best practices, security measures and demonstrates continuous improvement. Collaborated and consulted with internal components, management, prescribe latest technology to optimize and maintain complex practices needed for internal teams success. As project lead, independently provided oversight in Command Operations Center for field team plan assignments, incident management assessment, governmental operational continuity planning, astute daily crisis resolution, and establishing emergency security operations agility and preparedness. Achieved operational efficiency, as well as targeted objectives for orchestrating cross-functional team strategy sensitive and classified briefings successfully for developing continuous operational improvements. Served as liaison for approximately 1,500 law enforcement personnel throughout the entire State of New York consisting of the DEA, New York State Police (NYSP), New York Police Department (NYPD), and numerous other governmental agencies responsible for analyzing impact, effect, risk mitigation of security op plans for field team sustainable operations. Integrated broad governmental computer network system with input of data entry based classified and sensitive strategic operational plans. Ensured application of federal government critical and current security guidelines to comply with federal policies required to maintain operational readiness.

Delivered inter-agency personnel coordination, analysis, and intelligence gathering for organizational dissemination, logistical/communication OPS, directing emergency situations in conjunction strategically with local, state and other federal agencies. Facilitated management of facility site level integrated technologies. During emergency weather related and suspected possible terrorist incidents, coordinated all federal emergency management response and recovery. Guided FEMA programmatic relief operations as applicable on behalf of the NYFO command center while simultaneously mitigating security measures for coordinated operational preparedness. Ensured and readily improved site situational assessment documentation accuracy. Maintained strong liaison, relationships, and partnerships with local first responders at all levels of local, state, and federal response for application of appropriate FEMA incident operational measures. Provided and followed agency mandated FEMA public assistance as well as community planning to align with directed support programs, principles, and policies. Oversaw coordination, implementation and compliance with detailed reporting of critical disaster impacted facility systems sites or infrastrcture. Achieved successful partnering with engineer, construction, utility, and community development team components for program oversight and technical assitance while coordinating with FEMA governmental based critical disaster response and recovery related operational resources. Excelled at building and establishing strong relationships successfully across global channels to ensure consistent and continuous organizational improvement and cohesion, for pragmatic sustainable solutions. Maintained required Top Secret, Secret Compartment Information (SCI).

Special Agent, Divisional Investigative Enforcement 2001-2006

Accomplished as a Supervisory Field Training Agent (SFTA) oversight of new agent training, evaluation, performance monitoring, compliance, operational readiness, and policy oversight. Improved and implemented processes and operations in line with the overall mission objective to increase efficiency while maximizing performance, alignment, and scalability. Coordinated the finances of all Title III federal wiretap operations and project activities with agency programmatic and budgetary contract responsibility for outsourced services while understanding complexities software, networking and systematic interfacing. Conducted independent research identifying trends, while developing findings and pathways for information and intelligence from research for new agent dissemination and support. As SFTA, coordinated, directed, implemented, executed policy, for spearheading intelligence resources toward identifying and targeting regional and global narco-financial criminal organizations for new agent strategic case initiatives. Provided strong and continuous leadership of teams, as well as assembled team structure, managed professional relationships, and mentored members as needed to improve efficiency and overcome critical mistakes. Demonstrated exceptional judgment and disciplined decision making abilities when necessary under intense situational pressure, while successfully optimizing organizational objectives. As SFTA, responsible for guiding organizational missions, data analysis, and teaching skills to team members as well as interfacing with contractors for budget interface and compliance, financial planning, and when needed when delivering administrative oversight. Prepared investigation plans while partnering with internal teams collaboratively and HR resources for EEOC inspectional oversight where federal policies and law required, as well as corrective action warranted to ensure compliance as appropriate on sensitive employee issues. Coordinated review for ensuring development, testing, and implementation of facility security plans, public safety, risk mitigation, and control techniques. Delivered collaborative and successful new agent hiring working jointly with the NYFO executive recruiter in developing, directing, and implementing HR best practices for all phases of the federal recruitment life cycle, selection, onboarding, and collective hiring process.

Special Agent Unified Intelligence Division: Compliance Coordinator 2000-2001

Accomplished as the New York Field Office (NYFO), United States Attorney General (USAG) mandated Confidential Source (CS) Coordinator, oversight and management of all confidentitial source operations of applications for federal processing for the entire state of NYFO region consisting of approximately 1,500 law enforcement personnel. Ensured intake, sensitive to highly confidentiality concerns applicable background, suitability, eligibility and oversight for review and compliance of DOJ/DEA CS highly classified and sensitive file applications. Directed compliance with complex principles, laws, rules, procedural task and policy regulations as outlined by the DOJ and according to United States Attorney General guidelines. Resolved high level complex compliance issues within the DOJ/DEA programmatic model as well as adaptive to changing case priorities and policy edicts. Responsible for writing descriptions identifying non-compliance issues which arose in the DOJ/DEA program and formulated efficient problem resolution pathways as well as recommendations required for implementation and administrative execution. Ensured meticulous attention to detail in documentation and communications disseminated to the NYFO 1,500 government personnel regarding policy or program changes. Provided management of compliance documents and documentation inventory, such as reports and sensitive information which assisted in maintaining or establishing policy and procedural requirements. Prepared and directed DOJ mandated proactive inspection and applicable audits for execution adhering to administrative policy as well as mitigating risk for regulatory compliance. Accomplished conducting successful internal inspection audits, research analysis, yielding non-compliant areas of systematic deficiencies. Directed senior executive level briefings, reports or memorandums of finding required to make astute and precise recommendations. Accomplished through critical data research analysis, identified deficiencies and recommended remediations to be implemented. This typically fostered a culture of accountability, innovation, and excellence as well as served as a successful compliance model which aligned with prescribed USAG inspection guidelines.

Special Agent, Divisional Investigative Enforcement 1993-2001

Directed as alternate first line supervisor (AFLS) development of strategic initiative plans and assembling specific investigative resources toward identifying criminal organization trends for investigative arrest and prosecution. Provided leadership while developing, through research, utilizing high level intelligence analysis of sophisticated and complex international criminal organizations project prioritization and risk mitigation. This typically lead to understanding sensitive and complex domestic and international criminal activity involving drugs, fraud, and global narco-financial trafficking operations by applying innovative solutions. As AFLS, routinely interviewed and interrogated subjects of regional/global value as well as provided summary oral debriefings of finding to senior level executive management, including the United States Attorney's Office, and other applicable high level government law enforcement and intelligence entities. Developed key global cross-functional investigative strategies and initiatives which led to numerous invitations to expert level federal law enforcement and intelligence centric conferences. Served as accredited federal subject matter expert, specialist for testifying and providing precise statements in criminal proceedings. Coordinated multi-disciplinary teams across multiple regions as well as lead global investigative related intelligence for designated response embassies. Routinely, selected as keynote public speaker for classified procedural, policy, project, intelligence, operational insight for make strategic high impact recommendations. Required to prioritize budgetary administrative management procedures and tactical advantages of federal wiretap contracts for case study and success. All contract government wiretap operational accountability, policies and procedures were reviewed for forecasting, including KPI's and drivers, metrics, and feedback. Managed and reviewed all wiretap complex budget operational expenses within contractual parameters to ensure balancing, timely delivery and execution of DOJ administrative financial policy guidelines. Ensured that technically sound written memorandums and reports of wiretap findings, oral briefs disseminated to senior level executive management, high level agency intelligence components, and designated embassy components, as well as joint classified operational initiatives were carefully prepared. Identified and oversaw implementation of identifying, building, scaling, assessing, mitgating, and monitoring risk based internal controls. Supported global compliance of law enforcement and other government agencies on matters relating to regional financial and fraudulent crime investigations leading to targeting global anti-money laundering(ATM) drug organizational nexuses while continually improving policies and systematic regulatory processes.

Special Agent, New York Division, Federal Task Force 1992-1993

Ensured as key Inter-agency liaison, the facilitation of leadership directives through executing risk mitigation strategies for cross-functional teams fostering collaborations and communications to drive cohesive, transformational, and critical projects with actionable insight. Initiated and navigated complex team highly sensitive investigations utilizing proven investigative techniques and rules of evidence targeting short and long term high level criminal organizations while analyzing complicated case facts. Coordinated teams ability to adapt to changing circumstances while managing logistics, policy compliance and communications in a dynamic enviornment. Directed classified intelligence resources toward identifying covert trafficking methods of targeted criminal organizational trends and methods. Required understanding extensive knowledge of the United States Title Regulations, Codes, information technology, administrative procedures and processes resulting in successful prosecutions by the United States Attorney’s Office with local authorities. Expertly followed and adhered to the rule of law. Successfully applied working knowledge of investigative principles, rules of evidence and procedure as well as federal criminal law, in conducting numerous complex criminal investigations collaboratively with regional inter-agency components (NYPD/NYSP). Achived as interagency liaison, designation as chosen suject matter expert providing skilled testimony at trial, as well as structuring and delegating field assignments while integrating specialized personnel skills which best aligned with operational objectives. Guided and delivered precision planning and coordination of all aspects of federal classified investigations from sensitive intelligence data gathering, investigation, enforcement activities, and arrest and to prosecution. Achieved selection to multi-agency regionally based fugitive apprehension federal task forces (FBI, ATF, USCS, USPS and DEA) based on expert interagency experience and public speaking skills to facilitate developing prioritized strategic relationships. Demonstrated exceptional knowledge and understanding of multiple processor operating systems, databases and commands, as well as familiarization of IT and digitalized automated office network best practices, software, or hardware.

EDUCATION

Certification of Completion, Criminal Investigator

Federal Bureau of Investigation (F.B.I.), Quantico, Virginia

Bachelors of Arts, Criminal Justice

Long Island University, Brookville, New York)

*RELOCATION FLEXIBILITY*

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