Customer Service Des Moines

PRECIOUS JEAN

Urbandale, IA ***** **********@*****.*** +1-515-***-****

Professional Summary

Versatile and reliable professional with extensive experience in healthcare, customer service, transportation, and administrative support. Proven ability to handle multiple roles with efficiency and precision, delivering quality service in high-pressure environments. Known for strong interpersonal skills, attention to detail, and exceptional customer care. Adaptable to diverse work settings while maintaining compliance and achieving organizational goals.

Professional Experience

VHR Recorder (Part-Time)

StratComm, Inc. / Social Security Administration Office of Disability and Review – Des Moines, IA February 2024 – Present

- Attended disability appeal hearings before an Administrative Law Judge (ALJ) to record and electronically document proceedings.

- Ensured the accuracy and integrity of records for legal documentation.

Medical Courier (PRN)

A&P Jean LLC – Des Moines, IA September 2023 – Present

- Transported medical supplies and prescriptions to healthcare facilities and patients.

- Maintained accurate records for controlled substances and ensured timely, safe deliveries.

Lab Assistant (PRN)

MercyOne – Des Moines, IA August 2023 – February 2024

- Performed laboratory tests, prepared samples, and conducted quality control checks.

- Maintained cleanliness and organization in the lab environment.

Gate Agent

Allegiant Air – Des Moines, IA August 2023 – February 2024

- Assisted passengers with boarding, baggage, and travel inquiries.

- Managed irregular operations, including rebooking and issuing vouchers.

Cross Utilized Agent

SkyWest Airlines – Fort Dodge, IA October 2022 – August 2023

- Handled airport operations including baggage and cargo loading/unloading.

- Performed cabin maintenance, passenger check-ins, and ensured safety compliance.

Lab Support Specialist

UnityPoint Health – Fort Dodge, IA September 2022 – August 2023

- Conducted phlebotomy procedures, labeled samples, and managed transportation of specimens.

- Ensured patient safety and adhered to health and safety protocols.

- Handled patient inquiries and provided first aid support when necessary.

Patient Companion

UnityPoint Health – Fort Dodge, IA August 2022 – August 2023

- Provided support services to patients, including mental health evaluations and safety monitoring.

- Maintained patient safety for both children and adults during evaluations and medical procedures.

Patient Experience Specialist (Laboratory)

UnityPoint Health – Fort Dodge, IA November 2021 – August 2022

- Managed patient check-ins and check-outs, verified information, and handled appointment scheduling.

- Provided friendly and efficient telephone services to patients.

- Assisted with prior authorizations for medical procedures, radiology, and lab tests.

Senior Patient Access Representative

Sanford Health – Sioux Falls, SD February 2021 – October 2021

- Checked in patients in the vascular clinic and updated patient information as required.

- Guided patients through medical therapies and connected them with clinicians as needed.

- Served as a liaison between patients, providers, clinics, and pharmacies.

Education

Associate's Degree in Certified Medical Assistant

Des Moines Area Community College – Ankeny, IA August 2024 – Present

Associate's Degree in Healthcare Administration

Iowa Central Community College – Fort Dodge, IA August 2022 – June 2023

Associate's Degree in Human Resource Management

Rasmussen College – Fargo, ND 2015 – 2017

Skills

- Customer Service & Support

- Healthcare Administration & Patient Care

- HIPAA Compliance

- Phlebotomy & Laboratory Procedures

- Data Entry & Documentation

- Scheduling & Medical Records Management

- Conflict Resolution & Communication

- Airline Operations & Baggage Handling

- Technical Support & Troubleshooting

- Microsoft Office Suite (Word, Excel, Outlook)

Certifications and Licenses

- First Aid Certification

- Driver's License

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