System Administrator User Support

Muhammad Shafaqat

Manassas Virginia +1-703-***-**** *********@*****.***

Professional Summary

Experienced System Administrator with a proven track record of successful implementations and maintenance of Microsoft Windows client and server systems in both physical and virtual environments. Skilled in troubleshooting, performance optimization, and user support. Effective communicator with proven ability to build strong working relationships to boost customer satisfaction.

Objective

Highly motivated and extensively experienced System Administrator seeking a challenging role in a reputable organization to utilize my technical skills in managing system configuration and diagnosing software issues to ensure optimal system performance. Offering wide knowledge of network security protocols, data backup, customer services, and problem-solving techniques. Committed to improving overall business processes through effective system management and staff training.

Highlights

Cyber Security

Switches and router management

Microsoft Windows Server & client system management

Qualys vulnerabilities scan and mitigation cloud application

Installation of security patches and upgrades

Project management

Equipment installation

Customer services

Effective interpersonal skills

Setting up Laptop for remote access

SharePoint Management and Power Automate

Professional Experience

Computer Management Assistant / System Administrator

US Embassy Islamabad

April 1999 – Present

Helpdesk, user support, installation, management and operation of authorized computer systems including other automated programs. This includes the State Department's wide area network (WAN), Open-Net plus, and all other automated data processing (ADP) equipment providing support

Provide advice and any other support necessary to assist the users in operating and improving the customer experience in Islamabad and to all other posts in Pakistan when required.

Planning and taking appropriate action to ensure effective management of the computer systems and ADP programs used to support the mission and maintain current computer systems. The technical environment involves CISCO switches, Windows Server Operating System, Exchange Servers, and Application Servers

Act as part of the team to maintain over a thousand workstations and user accounts while ensuring network security. Direct customer interaction, swift diagnosis, and solution implementation to minimize downtime and increase productivity without supervision

Manager Technical Services

Data 4 Networks Islamabad

1997 – 1999

Installation of LAN Cabling.

Installation of Network Operating System (Novell NetWare, Windows NT and Unix)

Installation, support and maintenance of Spread Spectrum Radios Links.

Training of support staff.

Troubleshooting workstation hardware and software-related issues. Installation and configuration of new computers according to company’s set standards as well as related peripherals.

Network Systems Islamabad

Manager Customer Support

Installation of customers Network and after sales support.

Includes, LAN cabling, Server installation, Replacement and Configuration.

Installation of Network Operating System (Novell NetWare, Windows NT and Unix)

Troubleshooting workstation hardware and software-related issues Installation and configuration of new computers according to company’s set standards as well as related peripherals i.e. biometric attendance lock and cameras etc.

Training of company’s support staff.

Education

Master of Computer Science – (MCS)

Preston University Islamabad

2001

CompTIA A+ and Security+

Skills

Proven track record in problem solving, strategic planning with technological solutions deployment

Recognized for exceptional work ethic, integrity and commitment to corporate goals

Employment experience demonstrating ability to be trusted to work unsupervised plus supervising and training others.

English (Fluent), Urdu (Fluent) and Punjabi

References

Mr. Amir Rasheed, ********@*****.***

Computer Management Specialist, US. Embassy Islamabad Pakistan

Asif Javed +1-571-***-****

Mohsin Ali +1-571-***-****

Hammad Shafique +1-571-***-****

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